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Virgin Media - Price increase

Caesi01

By Caesi01
in The Lounge

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JohnL

JohnL

Posted
Posted

jacks09 Wrote:

-------------------------------------------------------

> I've just moved over to Sky - was super impressed

> by the TV set installation and set up - not so

> much the broadband as that was by Openreach.

> Fairly happy so far with the service,


Sky give good offers to new customers but not much

to existing. Need to leave/threaten to leave every

so often.

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pipsky2008

pipsky2008

Posted
Posted

mima08 Wrote:

-------------------------------------------------------

> I phoned Virgin as thei broadband ccontinues

> tohave pproblemsso tthey'renot ggoing to increas

> the bill till problem fixed, plus giving me some

> money off for loss of service. I'd rather it

> worked,though...we only use broadband though


Just out of interest how much per day did they offer you?


Could you say also which broadband package you're on?


Regards

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jimlad48

jimlad48

Posted
Posted

We got the same letter, and had previously been paying ?47 per month, and had just negotiated a reduction to ?38 per month.


The moment I got through to cancellations and explained that either they drop the price increase or we walk, our bill was further reduced to ?33 per month. Ring them up and be firm that you will walk unless the price drops.

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mima08

mima08

Posted
Posted

pipsky2008 Wrote:

-------------------------------------------------------

> mima08 Wrote:

> --------------------------------------------------

> -----

> > I phoned Virgin as thei broadband ccontinues

> > tohave pproblemsso tthey'renot ggoing to

> increas

> > the bill till problem fixed, plus giving me

> some

> > money off for loss of service. I'd rather it

> > worked,though...we only use broadband though

>

> Just out of interest how much per day did they

> offer you?

>

> Could you say also which broadband package you're

> on?

>

> Regards


We're on the basic package (now 50mgb? Rarely get that) They offered to determine increase plus ?7.10 pretty month off while the issue of over demand is not solved (I'm not holding my breath it ever will...)

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DovertheRoad

DovertheRoad

Posted
Posted

I'm paying over ?100 per month for the XL package and access to some Sky channels. It works but generally not happy with:


- The horrible latency on the user interface. It can take 5 seconds between pushing a button on the remote and selecting a menu option and it's annoying. Anyone else suffer this?


- The promised broadband....is never at the bandwidth advertised to the extent they're almost breaching the trade descriptions act.


- The call centre experience is awful. Long waits and strong accents at speed that make their staff hard to understand. They also lack empathy....rather like talking to a droid.


- I don't need nor want a landline. Why am I still forced to pay for one?

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red devil

red devil

Posted
Posted

I'm with you on all those MrD.

I find the TiVo box takes about 5mins to boot-up too.

I suspect the call centre experience is generic though rather than specific to Virgin.

I hardly ever use my landline too, I reckon I've had one incoming call this month, and that was from an aging landline-only user. However I'm self-employed so I think it can look a bit cowboyish if you can only contact someone via a mobile number, but maybe that's less of an issue these days.

Anyways, try this comparison site, just type in your postcode and see what it suggests...


https://www.broadbandchoices.co.uk/

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pipsky2008

pipsky2008

Posted
Posted

mima08 Wrote:

-------------------------------------------------------

> pipsky2008 Wrote:

> --------------------------------------------------

> -----

> > mima08 Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > I phoned Virgin as thei broadband ccontinues

> > > tohave pproblemsso tthey'renot ggoing to

> > increas

> > > the bill till problem fixed, plus giving me

> > some

> > > money off for loss of service. I'd rather it

> > > worked,though...we only use broadband though

> >

> > Just out of interest how much per day did they

> > offer you?

> >

> > Could you say also which broadband package

> you're

> > on?

> >

> > Regards

>

> We're on the basic package (now 50mgb? Rarely get

> that) They offered to determine increase plus

> ?7.10 pretty month off while the issue of over

> demand is not solved (I'm not holding my breath it

> ever will...)


Sorry, how much discount per day are you being offered?

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JohnL

JohnL

Posted
Posted

Jeremy Wrote:

-------------------------------------------------------

> Yes, the Tivo box is a bunch of crap. Very, very

> unresponsive interface/apps.

>

> Don't really watch much broadcast TV these days

> anyway. I think I'd be better off with a Fire TV

> and a broadband-only package.


Wow - I remember when the TIVO box was the thing.


Virgin have ruined it in the UK.


The US Tivo still looks good https://www.tivo.com/

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mima08

mima08

Posted
Posted

> Just out of interest how much per day did they offer you?


No discount per day - they offered not to increase price, give me ?7.10 off / month for oversubscribed service and if broadband goes down completely, they pay something like ?2/day that it's off.

Only reason I'm still with virgin is because they seem (?) to be all as bad as each other regarding broadband but virgin customer service is friendly - unlike BT (bad experience) or Sky (from what I hear).

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Jeremy

Jeremy

Posted
Posted

JohnL Wrote:

-------------------------------------------------------

> Wow - I remember when the TIVO box was the thing.


So do I... circa 2001 maybe. At the time it was a big step up from a VCR... but things have moved on a bit.


Ideally I want to turn the thing on, open Netflix/Amazon/YouTube, and start an episode of Peppa Pig before the little'un throws a tantrum.


Even browsing live TV seems cumbersome.

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pipsky2008

pipsky2008

Posted
Posted

mima08 Wrote:

-------------------------------------------------------

> > Just out of interest how much per day did they

> offer you?

>

> No discount per day - they offered not to increase

> price, give me ?7.10 off / month for

> oversubscribed service and if broadband goes down

> completely, they pay something like ?2/day that

> it's off.

> Only reason I'm still with virgin is because they

> seem (?) to be all as bad as each other regarding

> broadband but virgin customer service is friendly

> - unlike BT (bad experience) or Sky (from what I

> hear).


Thanks for your reply.


The outage rate per day I have recently been offered is 0.89p for a 12 hour period between 22.00 to 10.00

I remember though quite recently the day outage rate was ?5.


I specifically recall this because I was told by a supervisor level member of staff that a junior would be scolded for offering me ?8 per day outage discount.


It may be that the rate differs according to your package although clearly the inconvenience is the same if you have no or an unacceptable level of service

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