Jump to content

Appalling service from Church Street Cars/Dulwich Cars


JPO

Recommended Posts

Just had a very unpleasant experience with the Church Street Cars taxi service, which is very disappointing since we've been using them for over 6 years now but the service has really gone down hill lately, in my opinion.


They have stopped providing car seats and so for our recent trip to the airport we've arranged to use our own car seat and to then have the driver pick us up with it when we get back to the UK. Spoke to the female member of staff at the office the night before and confirmed that they will send the car with our car seat in it.


When the driver arrived, it turned out that he didn't bring the car seat since "someone in the office took the key from the cupboard with them" and so the car seat was still locked away. Now our 3 year old has never travelled in a car without a car seat and it's been drilled into her that it's very dangerous to do so. The journey from Stansted to Dulwich is not the shortest one so we were very uncomfortable about travelling so far without it. Called the office, got an excuse about the cupboard with no apology but a promise that it'll be delivered back to us asap.


Since Saturday gone we've had to contact them 3 times as there was no attempt made to contact us about this issue and every time we'd be promised that the car seat would be delivered "today".


When I tried calling them again just now the female member of staff who initially assured us that the car seat will be brought to Stansted proceeded to put it through as a journey that we would have to pay for.


When I protested she transferred me to an incredibly indifferent sounding male colleague who suggested that we either pay for it to be delivered or pick it up ourselves.


That's after an assurance from them that it will be brought to the airport, then a failure to do so, then almost a week of making us wait around for it at home.


To be honest, a very unpleasant treatment from someone we've used for years. The whole experience and journey left us very upset and disappointed. But the treatment after is even worse. With the amount of other taxi companies and Uber would it be so strange to expect at least some sort of basic service that doesn't put our child's life in danger considering that they are not just giving us a lift, but we are paying for it....


We've logged it with 101 service and the TFL complaints and we are out of a car seat....

Link to comment
Share on other sites

Thanks, Sue!


Like I said, the only reason why the car seat is still in their office is because THEY failed to pass it on to the driver who went to pick us up. However, they treated us as if they were doing us a favour by even speaking to us and we were an imposition, not their long-term paying customers.... All very silly to be honest, as we'll never use them again and have advised others especially families with kids we know not to use them.

It is a great shame to get this kind of treatment from a local business though...

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Plenty for sale online from various ticket vendors but you'll need to part with £250 and upwards by the looks of it. Out of interest i kept an eye on the prices for the England and Italy Euro final. At one point they were on offer for a couple of grand each. On the day sellers were obviously getting itchy feet and prices dropped somewhat but never went any lower than £400. That was a few hours before kick off. There was plenty still available half an hour before kick off.   Having been to Wembley a couple of times for play off finals i found it to be not a great place to watch football. Sat three rows back from the pitch side advertising hoardings for one game and way way up in the gods for the other. We felt to far away from the pitch on both occasions. Up in the goods was just stupid because we felt cut off as well.  I don't think it was rebuilt with acoustics in mind either. Even with most of our 25k fans singing it never sounded loud because it's pretty much uncovered and too open.   Happy hunting!
    • It doesn't work as a commercial venture.  Bit churlish to say I told you so.  I told you so.  I'll send less greetings cards.  What pees me off is international postage where you can no longer send light letters at 10 grammes, normal ones up to 20g, now all at the much more expensive 100 g  Didn't we vote to take back control and price everything according to irrational units like ounces? That's some obscure humour btw   
    • Available from Monday April 8th 2024, 2on2Walkies take pride in doggie care and only walk 2 furry friends at a time. I make sure that they get plenty of doggie interaction and socialisation in the park as well as making friends. Back home happy and tired I always check that the water bowl has fresh water and always make sure the doggie is left comfortable before I leave. I'm fully insured and have a couple of slots available for local walks to either Peckham Rye Park or Dulwich Park.  Thank you!  
    • Why would they only send them recorded delivery? I used the signed for option yesterday.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...