Please have a read of this press release from Network Rail [www.networkrailmediacentre.co.uk
We actually have “...a much improved station which will provide passengers with a much better experience as they use the railway. There is better access, better information and better facilities, all of which have made a huge difference to the quality of the station."
It seems we have also got ... "better passenger waiting areas and new retail facilities including a coffee shop. Accessible toilets have also been provided within the new station building."
The station was opened by Norman Baker MP, Fiona Taylor (Network Rail’s route managing director for Kent) and Charles Horton (Managing Director of Southeastern.)
I'm going to tweet @networkrailPR and make them aware of the issues being raised on this thread.