Virgin Media Friday 15th May

[Mrs Y]

Anyone else having problems with Virgin, have had no services since 21:00 yesterday, following the power outage?

[mortonhall]

Yes - no broadband since then

[Mrs Y]

We have no TV or broadband

[Bluerevolution]

Don't take me wrong, not complaining at posters,this is about the 20th thread I've seen in the last 18 months re VM saying it's down,slow etc-this area is NOT set up for for VM despite the mass promotion in the area.

We sacked them off about 3 years ago due to poor service and they obviously haven't got any better.

[Penguin68]

My guess would be that the power outage tripped an 'off' switch locally, presumably as a safety mechanism, which needs re-setting - presumably, again, manually - so until Virgin gets someone out here to do that power will remain down for their service.

[mynamehere]

Have you rebooted, restarted? Unplugged and replugged the device? Mine works fine but right after the power cut everything had to restart. Call them and upgrade to faster if you haven't done that already

[simonl]

Mine is also working as normal after a quick restart after the 5 minutes power outage. Even if you call them a quick restart/reboot is the first thing they will ask.

[ed_pete]

Same here - switched off the router for 1 minute after the power had resumed. Switched it on again and all good.

[uncleglen]

I tried a restart twice yesterday with no joy. Then I did a shut down and then started it and it was fine. Updating I suppose.

[Mrs Y]

Have been on the phone numerous times to virgin they have told me 'there is an area wide problem and it will not be fixed until the 20th' Have now turned everything off and will try to reboot shortly.

[Ladysaw]

We called Virgin about their shoddy internet service. Got a tenner back and improved services with no extra charge. Might be worth giving them a call.

[Mrs Y]

Had a long chat with the Virgin Media complaints department yesterday. They have knocked ?10.00 off my monthly bill for the next year. but still no services.

Was thinking of moving to another provider, but we have a great big tree in front of us, still no signal.