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messageMissing post since sorting office moved to peckham
Posted by nina_maniana November 14, 10:57AM

Has anyone elseís post started going missing since the closure of the silvester road sorting office? Over the past month I have had 2 debit cards not arrive (one of which was actually used a few times in Peckham before the bank stopped it), one credit card and some important legal documents all disappear. Local gossip is that there us a huge amount of criminal activity related to the Peckham sorting office and I wondered if anyone else has experienced the same.

I have reported to the police who have advised they will be dropping the case without investigating (despite available CCTV etc), and have reported to the royal mail who claim they will investigate but... well who knows. Meanwhile not a single card or important document seems to make it through my letterbox unless itís recorded delivery.

Anyone know what we can do about this?

messageRe: Missing post since sorting office moved to peckham
Posted by Penguin68 November 14, 11:46AM

Email the guy who says he is responsible for all this

craig.p.wallace@royalmail.com

copied additionally to our MP Helen Hayes helen.hayes.mp@parliament.uk

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 14, 11:51AM

And copied to the CEO's office:



Maybe they'll get fed up with complaints from SE22 and do something about it.

messageRe: Missing post since sorting office moved to peckham
Posted by Boddle November 14, 01:47PM

Second writing to Helen Hays- she has asked for info on this issue. Be sure to add your details (address, name)

messageRe: Missing post since sorting office moved to peckham
Posted by DanzaBaile November 14, 02:42PM

I just checked the forum to see if there were any issues with local post, as I haven't received anything since last Thursday, and I'm expecting several items.

My wife had a new credit card stolen in the post and subsequently used, the week before last.

Irrespective of the grossly inconvenient re-location, this all sounds quite concerning...

messageRe: Missing post since sorting office moved to peckham
Posted by kford November 14, 02:46PM

I've simply stopped using Royal Mail for anything bigger than a letter.

messageRe: Missing post since sorting office moved to peckham
Posted by nina_maniana November 14, 03:09PM

I donít send things either but unfortunately the banks do as standard

messageRe: Missing post since sorting office moved to peckham
Posted by singalto November 14, 03:14PM

My bank statements are now arriving around 10 days late each month since the move.

messageRe: Missing post since sorting office moved to peckham
Posted by shelly2106 November 14, 08:42PM

I had a small parcel go missing apparently lost

messageRe: Missing post since sorting office moved to peckham
Posted by EDNate November 14, 09:19PM

I have had a replacement credit card intercepted and within 3 days they've done about 10 transactions on contactless in Peckham primark, Nando's and petrol stations ! Danger to everyone avoid this post office if you can ! Will be reporting to police

messageRe: Missing post since sorting office moved to peckham
Posted by kristyl November 14, 09:46PM

I have emailed too, as I have had a number of packages go missing too. It is a massive pain, but I have requested virtually everything to be sent to my place of work.

messageRe: Missing post since sorting office moved to peckham
Posted by tomdhu November 14, 09:59PM

I also have missing mail - 3 packages. Tracking shows items are still within Highshore Road after 6 weeks!

Our Postie has enquired about them but they cannot be found.


Problem has arisen, I believe, because the Posties are no longer able to use trolleys. The carry only what they can in thir shouder bags. Parcels take up too much space and weigh more than letters so parcels get left behind. And then, who knows what happens to them!


I spoke to a Postie doing a round in SE21 ( he operates out of Aleyn Park Rd) and he said everyone was aware that Highshore Road was an unmitigated disaster.

messageRe: Missing post since sorting office moved to peckham
Posted by singalto November 14, 10:10PM

According to the manager, Craig Wallace, the posties arenít using trolleys so operate out of vans. He clearly has no idea that many posties do indeed use trolleys.

messageRe: Missing post since sorting office moved to peckham
Posted by solar November 15, 04:51AM

The trolleys are being used by agency staff who are delivering mail which the regulars are unable to manage. The regular posties now work in pairs doing two rounds together in a shared van.

messageRe: Missing post since sorting office moved to peckham
Posted by nina_maniana November 15, 08:51AM

I just find it crazy the police wonít investigate. Itís surely just one or a few people who could easily be caught

messageRe: Missing post since sorting office moved to peckham
Posted by singalto November 15, 09:42AM

At the meeting, Craig Wallace said that every sorting office in the country had heard of the Sylvester road sorting office because they always needed extra staff. According to him, itís the only one in the country with those problems which is why he decided to close it a month after arriving there!!

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 15, 03:09PM

singalto Wrote:
-------------------------------------------------------
> At the meeting, Craig Wallace said that every
> sorting office in the country had heard of the
> Sylvester road sorting office because they always
> needed extra staff. According to him, itís the
> only one in the country with those problems which
> is why he decided to close it a month after
> arriving there!!


The decision surely can't have been taken at his level.

messageRe: Missing post since sorting office moved to peckham
Posted by prisilla November 24, 10:21AM

Just called Royal Mail to complain about a package that was to be delivered 2 days ago. The lady told me its not deemed lost until the 3rd December. Appalling service! It was a gift, now I have to go and replace it for today.Not happy!!

messageRe: Missing post since sorting office moved to peckham
Posted by singalto November 24, 02:17PM

Sue, hegave the impression that he is Ďvery important.í 😃

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 24, 07:13PM

singalto Wrote:
-------------------------------------------------------
> Sue, hegave the impression that he is Ďvery
> important.í 😃


big grin

Somebody running a delivery office would surely not be taking that kind of decision!

messageRe: Missing post since sorting office moved to peckham
Posted by JW November 24, 08:54PM

Iíve submitted an online complaint because Iíve had a lot of post go missing. Most recently Iíve received a final warning for an unpaid utility bill from my old supplier. Not good. If we all submit complaints something might change, no?

messageRe: Missing post since sorting office moved to peckham
Posted by se22cat November 24, 09:45PM

Our postie said last week that there were still piles of undelivered mail left over from the Silvester Road sorting office in their backlog and that regular posties were, against their employment agreements (due to incline, physical ability to be capable/not capable of doing certain routes) being sent on routes other than their regular ones instead of these being covered by the agency staff. He also mentioned that they were all getting a bad name now as the Peckham sorting office had a bad rep as everyone knew that organised fraud went on in there, but the Police had never done anything about it in years and a lot of people had their hands dirty.

I waited outside for almost an hour in the freezing cold last Saturday, with the queue backing up down the road in front of the Peckham sorting office and the lady who retrieved my wife's parcel was charming and very helpful, despite it almost being closing time by the time I got seen and there being an angry mob outside. Nothing was missing in the parcel either.

messageRe: Missing post since sorting office moved to peckham
Posted by gsweet87 November 25, 11:59AM

We had a huge bundle delivered last week, some things I'd been waiting weeks for.

messageRe: Missing post since sorting office moved to peckham
Posted by pecksniff November 25, 12:46PM

Have Royal Mail indicated what is going to happen to the backlog of undelivered post ? Have a new Postie / van driver and tend to see them delivering post daily . Have started using post office in Camberwell for sending letters etc albeit less convenient but uses different sorting office.

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 25, 04:06PM

pecksniff Wrote:
-------------------------------------------------------
> Have Royal Mail indicated what is going to happen
> to the backlog of undelivered post ? Have a new
> Postie / van driver and tend to see them
> delivering post daily . Have started using post
> office in Camberwell for sending letters etc
> albeit less convenient but uses different sorting
> office.


The Peckham office is for incoming items to be delivered in the area only, isn't it?

messageRe: Missing post since sorting office moved to peckham
Posted by Jenny1 November 26, 07:47AM

Re Sue's post above. I don't know how the system works. But if the Peckham office deals with the processing of mail leaving the area then I assume it would be a good idea not to post Christmas parcels from local post offices this year. Could someone who knows more about how the postal system operates confirm?

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 26, 10:22AM

To the best of my knowledge nobody in this area has had any issues with outgoing post?

messageRe: Missing post since sorting office moved to peckham
Posted by singalto November 26, 11:19AM

Everything I have posted from LL post office has arrived within the correct time limit.

messageRe: Missing post since sorting office moved to peckham
Posted by Jenny1 November 26, 11:27AM

I have had a problem with a parcel posted out of LL recently not arriving. I'm now chasing that up. But post can go astray every now and then, no matter what route it's taken. I'm just trying to establish what depot post gets sent to once it's left local post offices ie LL. If it's via Peckham then I'll post elsewhere for the time being.

messageRe: Missing post since sorting office moved to peckham
Posted by ianr November 26, 12:03PM

There are 38 or so Mail Centres in the UK where all collected mail is taken -- I assume on the same day -- for industrial scale sorting. Our nearest ones are Croydon and Mount Pleasant. [en.wikipedia.org] But that leaves the question: who does the low level collection from pillar boxes, etc, and do they make any use of the Peckham Delivery Office?

I suspect a friendly postie might be a good source of information. I wouldn't discourage asking RM Enquiries, if only for the opportunity it offereed of expressing concern about Peckham DO. I dare say RM does have figures on numbers of reported losses logged at various centres but would want to keep them confidential. The casess of theft and of mailbags left in a cupboard, that were reported at the recent DCC meeting, were, btw, about the SE21 Delivery Office.

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