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messageRe: Missing post since sorting office moved to peckham
Posted by ianr November 26, 01:33PM

Sue Wrote:
-------------------------------------------------------
> singalto Wrote:
> --------------------------------------------------
> > At the meeting, Craig Wallace said that every
> > sorting office in the country had heard of the
> > Sylvester road sorting office because they
> > always needed extra staff. According to him, itís the
> > only one in the country with those problem which
> > is why he decided to close it a month after
> > arriving there!!
>
> The decision surely can't have been taken at his level.

According to my notes a planning team had been working on the transfer for a year and a half when he moved into his current ?regional oprations manager post in June. He took the decision on the timing of the transfer, bearing in mind that the service quality ratings for Silvester Road typically fell to 75-80% in November/December. He also said that there would be a lag of 5-6 weeks in bringing the staff levels up to standard, as there were personal security checks of new staff that had to be made.

I don't recollect noticing any actual institutional or personal grandiosity in his presentation.

messageRe: Missing post since sorting office moved to peckham
Posted by Jenny1 November 26, 05:43PM

ianr Wrote:
-------------------------------------------------------
>
> I suspect a friendly postie might be a good source
> of information. I wouldn't discourage asking RM
> Enquiries, if only for the opportunity it offereed
> of expressing concern about Peckham DO.

That's a good idea Ian. Thanks.

messageRe: Missing post since sorting office moved to peckham
Posted by Bic Basher November 26, 09:57PM

In the last week, the post has improved dramatically here. They must have finally got the extra staff out on the streets.

messageRe: Missing post since sorting office moved to peckham
Posted by JW November 27, 10:51AM

Has anybody submitted a complaint? I did and was told that the sender could claim for missing post. Think it's fairly unlikely that my bank and utility company will bother going down this route though. When I first moved in my post was unreliable and they monitored post to my address for a period (letters arriving with a sticker saying 'if this arrives after x date' etc.). This time around RM aren't interested in helping. I've been sent a final order from my old utility company for a 'late' payment. The first letter never arrived and I have several bank statements outstanding.

messageRe: Missing post since sorting office moved to peckham
Posted by JohnL November 27, 10:52AM

It's ID theft I'd worry about with Bank Statements and Utility Statements missing

messageRe: Missing post since sorting office moved to peckham
Posted by Bic Basher November 27, 12:38PM

On the other hand, I received a letter from Helen Hayes today which was posted on Nov 21st which arrived today.

messageRe: Missing post since sorting office moved to peckham
Posted by MatthewGBCN November 30, 04:33AM

Hello Nina-maniana ,

I will make this very quick [ I have no time to read through all the replies and comments here ] ....

We have ALL been experiencing MISSING post AND parcels , I know it is definitely because of the closure of the Silvester Road Sorting Office and the excess strain Highshore Road Peckham branch is enduring .

The Peckham Sorting office is now an open potential gold-mine , the combination of excess post/parcels and the lack of 'traditionally normal' levels of staff/employees {that keep an eye on each other } makes security at the sorting office extremely weak [ antiquated CCTV ] and temp workers do take advantage of this situation .

I have had missing post and parcels I did not receive by HMRC , solicitors , Banks [ yes , including replacement debit cards 8 frigg'n times! ] , AliExpress , DHGate , Ebay and Amazon .

What can be done ?
Well , not much to stop the physical missing activity { lets be honest -theft! }

However :
The purchases can be refunded if under Ebay, AliExpress and Amazon guidelines and their each own guarantee .
....
or stop buying online altogether ! - drastic I know !

As for the banks , as much as I hate to say this since Barclays have closed the Brockley branch and will be closing the PeckhamRye/Heaton Road branch ...

...if you do use them , and use mobile banking , you can use the App on your mobile to disable ALL or individual debit/credit cards at a press of a button (even the ones being sent to you in the post! )...
I used to be a big Halifax user , but since the closing of ED sorting office and MY debit cards going missing I have had NO other choice but to move to Barclays Bank in ED :-<

I wish these stupid idiocratic cut-backs would stop , at this rate where will managers make their money ? and before the British Public get off with it all ?!

I wish you all good luck , we will need it .

messageRe: Missing post since sorting office moved to peckham
Posted by alex_b November 30, 12:50PM

What is strange is that we (in Adys Rd) have always been covered by Highshore Rd and have never had the issues with theft. I can understand delayed mail due to the backlog moved from Silvester Rd only affecting the old Silvester Rd routes, but why does the theft all seems to be concentrated in those routes too?

messageRe: Missing post since sorting office moved to peckham
Posted by Penguin68 November 30, 01:42PM

but why does the theft all seems to be concentrated in those routes too?

If it is, it may reflect the use of new and temporary posties (who may not have been fully vetted) on the new routes, with the old routes still being covered by existing Peckham post-people. It may also just be anecdotal.

messageRe: Missing post since sorting office moved to peckham
Posted by JW November 30, 01:58PM

To add to this, my post is missing I'm not saying it's been stolen. I'm more concerned about a backlog that has resulted in postal delays and with the festive period fast approaching, I think it's unlikely I'll see my missing post again. I rarely now get mail more than once a week.

messageRe: Missing post since sorting office moved to peckham
Posted by Sue November 30, 03:10PM

I ordered three items online on 21 November which I need for next week. They are all gifts.

All were sent around the same time.

The one via a courier arrived a couple of days after it was despatched (might have been the day after, can't remember).

The two via Royal Mail have still not arrived. One was despatched on 22 and one on 23 November.

I have had virtually no post this week at all.

How on earth are they going to cope at Christmas? I thought that was the supposed reason the office was moved from Silvester Road?

messageRe: Missing post since sorting office moved to peckham
Posted by Bic Basher November 30, 03:14PM

Wouldn't it be great if Royal Mail gave us some of that £7m from the sale of the Silvester Road sorting office as compensation for the less than 2nd Class service SE22 residents now receive?

messageRe: Missing post since sorting office moved to peckham
Posted by tomdhu November 30, 09:59PM

MatthewGBCN Wrote:
-------------------------------------------------------
>
> However :
> The purchases can be refunded if under Ebay,
> AliExpress and Amazon guidelines and their each
> own guarantee .

Perhaps you should have clarified this by advising that it is not Ebay or Amazon who bear the cost of the refund but the private seller (ie the sender) who uses these platforms.


As a small local business that uses Ebay, I incur a total loss on every package that Royal Mail fails to deliver. Plus as a Royal Mail Business Account holder there is no facility to make a claim for recompense from Royal Mail. I dont even get the cost of postage refunded.

So the customer gets a refund or replacement and the small business supplier is entirely out of pocket.

messageRe: Missing post since sorting office moved to peckham
Posted by JW November 30, 10:39PM

Well today I had a bumper delivery seven letters including all my missing items. Maybe somebody is listening?

messageRe: Missing post since sorting office moved to peckham
Posted by MatthewGBCN December 01, 04:33AM

Hi tomdhu ,

I am sorry that I may have somewhat irritated you with what I said , however , I want you to know that what I stated was not a way to cheat [ an attack of sorts on ] Ebays/Amazon sellers , I was only giving MY perspective from the view of the 'Customer' . - I hope you did not take what I said as some sort of insult on your sector of proffession .

I totally empathise with anyone and everyone , that tries to earn a living and starts making noticeable or heavy losses in their business .

...I will say this , although it maybe toooo late now [ although there is always a smidgen of hope ] , I wish WE ALL banded together and make the managers at the TOP realise their and with a tiny bit of hope , reopen or find another property/venue/site to replace our beloved Silvester Road RM Sorting Office .

...Altough , I have come to realise in life , that , not all dreams come true :-/

messageRe: Missing post since sorting office moved to peckham
Posted by JW December 01, 08:07AM

tomdhu Wrote:
-------------------------------------------------------
> MatthewGBCN Wrote:
> --------------------------------------------------
> -----
> >
> > However :
> > The purchases can be refunded if under Ebay,
> > AliExpress and Amazon guidelines and their each
> > own guarantee .
>
> Perhaps you should have clarified this by advising
> that it is not Ebay or Amazon who bear the cost of
> the refund but the private seller (ie the sender)
> who uses these platforms.
>
>
> As a small local business that uses Ebay, I incur
> a total loss on every package that Royal Mail
> fails to deliver. Plus as a Royal Mail Business
> Account holder there is no facility to make a
> claim for recompense from Royal Mail. I dont even
> get the cost of postage refunded.
>
> So the customer gets a refund or replacement and
> the small business supplier is entirely out of
> pocket.

Hi tomdhu - I imagine itís tine consuming and not always successful, but there is a claim facility for business account holders, here [business.help.royalmail.com]

messageRe: Missing post since sorting office moved to peckham
Posted by zoester December 01, 09:08AM

I sent a mega complaint to Helen Hayes the CEO of Royal Mail and the operations manager around 10 days ago. Since then I have had emails back and forth with Royal Mail and an acknowledgement from a Helen Hayes that she is collating all the complaints and raising them at a higher government level. How this hasnít made the news yet is beyond me though. We have had fraud on our accounts because of intercepted cards, one was an American Express who are very good about fraud, the banks not so much! Iíve been at the sorting office three time this week to collect packages from supposed missed deliveries despite me both being home, having no call alerts on the ring doorbell we have and no postal note just an email to say the item couldnít be delivered and needs to be collected. Obviously everyone is having problems but itís really important they are all raised to both Craig and Andrew at Royal Mail and Helen Hayes so that the severity of this issue is highlighted. All I can urge you to do is keep at them and cause them such a headache that they are forced to do something

messageRe: Missing post since sorting office moved to peckham
Posted by JW December 01, 09:13AM

Please can you share their details? Maybe DM me if you donít want to share them publicly.

messageRe: Missing post since sorting office moved to peckham
Posted by singalto December 01, 01:42PM


messageRe: Missing post since sorting office moved to peckham
Posted by Penguin68 December 01, 01:57PM

Today a lot of missing mail and parcels were all delivered (2 van deliveries and a postie). I had written to complain, copied to Ms Hayes. They're in a mess and without a real plan to get them out of it, fire-fighting only when it comes to complaints. This closure and move had never been properly planned - and the button to do this should only have been pressed when senior management knew everything was in place to make it happen properly. Change management is non-trivial; I suspect proper change managers were never deployed, and a change plan never fully adumbrated or signed-off.

I am quite happy to accept that Silvester Road was no longer fit-for-purpose or offered a quality work-place. However, its convenience (regards location etc.) to SE22 residents was part of its 'delivery' - and replacing that should have been planned for as much as anything else. The managers clearly forgot (although they were reminded by Helen Hayes) what the totality of their service was all about.

At this stage all that can remedy this is additional resources (a proper plan would have come much cheaper) - but Royal Mail is in a royal mess financially...Hey ho and roll on Christmas!

messageRe: Missing post since sorting office moved to peckham
Posted by TheDutchman'sUncle December 01, 03:07PM

Penguin 68 - I pride myself on a broad vocabulary. However I missed 'adumbrate' what a great word, resolved to now use it as often as possible thank you - from Latin umbra, shade.

Our Postie informed us that had Sylvester Road been extended under the porch (and had the house on the corner not been sold off, which was the original Post Office, now too late) that there would have been enough room to work and accommodate the volume of mail.

Of course we asked him why he hadn't spoken up at the time of the meeting - his response was a shrug, and the opinion that the decision had been taken.

There were other politics involved with staffing.

Whatever happened to the advent of the Management Consultancy Report before final closure.

We take mail and small parcels into the city with us now, Mount Pleasant bound and have the same delivered to work address, although this is not possible with personal cards, bank statements etc of course.


Sylvester Road should never have closed, a bad decision exacerbated by lack of forward planning in not providing at least a bridge between Sylvester Road closure and the newly overwhelmed premises in Peckham, just as you describe.

'Post early for Christmas' never rang truer.

messageRe: Missing post since sorting office moved to peckham
Posted by se22cat December 01, 04:32PM

It still stings that the Silvester Road office closed, it being just a 10 minute walk away, the staff being really good and it always just being there and now taken away gets my goat up, and the local posties have never looked unhappier and they have a bloody hard job as it is.

I have no connection to the company below, but have used them to send parcels (and have parcels sent to me) without ever having an issue, nothing missing, no packages damaged and the price not much difference, sometimes even cheaper than the Post Office, definitely worth a look if you want trackable packages sent securely - in my experience. I think the only drawback is iirc they only send within the UK.

[www.myhermes.co.uk]

messageRe: Missing post since sorting office moved to peckham
Posted by Penguin68 December 01, 04:37PM

But there is no issue about sent mail, just received. And we have no control over the choice of carrier when we are the recipient. That's our problem.

messageRe: Missing post since sorting office moved to peckham
Posted by tomdhu December 02, 06:36PM

JW Wrote:
-------------------------------------------------------
> tomdhu Wrote:
> --------------------------------------------------
> -----
> > MatthewGBCN Wrote:
> >
> --------------------------------------------------
>
> > -----
> > >
> > > However :
> > > The purchases can be refunded if under Ebay,
> > > AliExpress and Amazon guidelines and their
> each
> > > own guarantee .
> >
> > Perhaps you should have clarified this by
> advising
> > that it is not Ebay or Amazon who bear the cost
> of
> > the refund but the private seller (ie the
> sender)
> > who uses these platforms.
> >
> >
> > As a small local business that uses Ebay, I
> incur
> > a total loss on every package that Royal Mail
> > fails to deliver. Plus as a Royal Mail
> Business
> > Account holder there is no facility to make a
> > claim for recompense from Royal Mail. I dont
> even
> > get the cost of postage refunded.
> >
> > So the customer gets a refund or replacement
> and
> > the small business supplier is entirely out of
> > pocket.
>
> Hi tomdhu - I imagine itís tine consuming and not
> always successful, but there is a claim facility
> for business account holders, here
> [business.help.royalmail.com]
> tail/a_id/648/~/how-to-make-a-claim---royal-mail-b
> usiness-account

Hi JW
Yes,that is the theory but not in practice. It doesnt apply if you have a business account that uses "RM48". RM48 is the most widely used service for businesses. OBA (On-line Business Account) holders who print their own bar-coded labels and who pack their own mail sacks, get a 20p discount off the standard rate (£2.95) for sending a 1kg package.

Supposedly, this is because the OBA holder is doing all the work rather than have someone at the Post Office counter sticking on a postage sticker with a bar-code. As part of the deal to get the 20p reduction, there is no claim facility with RM48. Hence a lost package is a gross loss ie it's the total cost of your product plus packaging, sundries, the fees you have paid out to Ebay and PayPal plus the cost of postage paid to Royal Mail.

In practical terms it comes down to arithmetic and probabilities. A 20p saving on postage must be balanced against the average product selling price. Hence on a £18 product ( my average product cost) I just need to loose one package out of 90 package sent, to wipe out the benefit of getting the discount.

But it is the time it takes to investigate if a "missing" parcel is really missing or is a false claim for "Item Not Received" that really sticks in one's craw. The difficulty of investigations are compounded when the Royal Mail local depot fails to do an "Acceptance Scan".This is done when they receive akll the mail bags for local post Offices and OBA account holders. If they are in a rush they dont scan all the parcels to pick up the 2D barcode. Hence any tracking record thereafter is non-existent - even though the parcel will in all probability get delivered. A few dishonest recipients (who can see the absence of a tracking trail) will initiate an INR.

That plus an INR becomes a negative statistic on ones Ebay matrics. Get more than 2% of these and Ebay hike their fees by 40%. Yes 40%.

messageRe: Missing post since sorting office moved to peckham
Posted by Sue December 03, 01:36PM

Sue Wrote:
-------------------------------------------------------
> I ordered three items online on 21 November which
> I need for next week. They are all gifts.
>
> All were sent around the same time.
>
> The one via a courier arrived a couple of days
> after it was despatched (might have been the day
> after, can't remember).
>
> The two via Royal Mail have still not arrived. One
> was despatched on 22 and one on 23 November.
>
> I have had virtually no post this week at all.
>
> How on earth are they going to cope at Christmas?
> I thought that was the supposed reason the office
> was moved from Silvester Road?


Well, this morning the postie delivered a package to me which was sent well after the two missing ones.

So I said I was still waiting for two items which I needed this week.

He said he would "look in his van". Surprise surprise, some time later he appeared at the door with the two missing items (sopping wet but luckily dry inside).

Now. All I can assume is that they are carting round a backlog, but delivering the most recent items first and not attempting to put items for the same address together.

I am grateful to have got them in time to give them to the recipients, but I do wonder when they would have eventually appeared if I had not asked where they were .....

I'm not blaming the postie, who was helpful. It's an ongoing system failure, it seems.

ETA: I have had three deliveries this morning, after a week of virtually zilch.



Edited 1 time(s). Last edit was december 03, 01:38pm by Sue.

messageRe: Missing post since sorting office moved to peckham
Posted by singalto December 03, 02:05PM

I have had no post for several days..

messageRe: Missing post since sorting office moved to peckham
Posted by kford December 03, 08:14PM

Several parcels missing, no calling card. This is why I always use Hermes.

messageRe: Missing post since sorting office moved to peckham
Posted by Tropicbyjennifer December 03, 08:44PM

I have spoken to a friendly insider. I will keep the anonymous for their sake. I didn't receive a lot of my post and in fact started receiving post for other door numbers and even other roads! Apparently the posties are under pressure not being able to get their whole round done in their shift time and even though they asked their manager if they could start where they left of the previous day, the manager said no start from the beginning. So if you are at the end of a posties round, like i am, you never get your post and it just backs up.

That is criminal.

messageRe: Missing post since sorting office moved to peckham
Posted by Sue December 03, 11:54PM

kford Wrote:
-------------------------------------------------------
> Several parcels missing, no calling card. This is
> why I always use Hermes.


There isn't a problem with parcels sent from this area.

The problem is with items being delivered, and therefore you don't usually get a choice as to who delivers them.

messageRe: Missing post since sorting office moved to peckham
Posted by mayo December 05, 09:47AM

Just queued at post office for 40 mins to be told that it is now 48 hours between a missed delivery and being able to collect at PO rather than 24 hours as stated on the card so my item wasnít there. What a wind up. I suggested they alter the cards accordingly or at least have a sign up at the PO to save people queueing unnecessarily but donít hold out much hope that they will do either. So please bear this in mind when collecting!

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