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The East Dulwich Forum
Which pubs, bars, restaurants and take-aways do you avoid?
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messageRe: Station Manager Corner
Posted by Sue 30 April, 2009 23:14

There's a screen just by the ticket office, isn't there?

messageRe: Station Manager Corner
Posted by SMBJones 01 May, 2009 10:16

SMBJones Wrote:
-------------------------------------------------------
> Dear all, I have now put in place an action plan
> that will solve and help with the points raised on
> this forum over the last few days. A couple of
> them cannot be implemented straight away for
> business reasons
>
> * Zone 2 & 3 Travel Cards are available and now
> forms one the Top 21 Tickets and easy to find. THIS IS NOW UP AND RUNNING
> * For those having trouble with navagating around
> Ticket Machines, leaflets will be available from
> the clerks by the end of the week. THESE ARE NOW AVAILABLE
> * Improved Ticket Availability, this will
> incorporate for example tickets to Leeds or
> Sussex, I am waiting for a programme to be
> activated called "Rail Journey Information System"
> which is needed, Hopefully this will in place by
> the end of this week THIS SYSTEM IS NOW UP AND RUNNING
> * My Ticket Office Managers will be available from
> 0715Hours to 1000Hrs on the 5th and 6th May at
> East Dulwich to answer questions and help with
> Ticket Machines ADVERTISED AND MY TEAM FULLY BRIEFED
> * They will also be at North Dulwich on the 7th
> and 8th May, same times as above. These sessions
> will also be advertised by close of play tomorrow AS ABOVE
> * 2 Benches will be installed on Platform 1 and 2
> on Platform 2 at East Dulwich, these will be
> painted and ready within 7 days. THESE ARE NOW IN PLACE, PAINTED AND READY FOR USE
> * 2 extra Bins have been installed this morning at
> East Dulwich, I have also ordered cigarette bins
> to help with cleanliness Placed outside the
> confines of the station of course. 4 EXTRA LITTER BINS PLACED AT ED, AWAITING ARRIVAL OF CIGARETTE BINS, NO SMOKING SIGNS ALSO IN PLACE> * From Tuesday 5th May, both North and East
> Dulwich will be open from 1600hrs to 1900hrs S
> Monday to Friday, the staff will be arriving at
> 1500hrs to clean the station also. I will gage
> ticket sales after a period of 4 weeks. Hopefully
> this will reduce the queues in the morning peaks. STAFF HAVE NOW BEEN ROSTERED, COMMENCES TUESDAY 5TH AFTER BANK HOLIDAY
> * Queens Road will also have cigarette bin and bin
> rims to help with cleanliness BINS IN PLACE, ALSO WILL GET A LICK OF PAINT TO SMARTEN UP
> * My duty mananagers will be carrying out spot
> checks on a regular basis to ensure that your
> stations are clean and well presented, cleaning
> plans will be in place by the end of this week,
> which will include daily, weekly and monthly
> cleaning tasks CLEANING PLANS NOW IN PLACE
>

In addition to the above I am pleased to announce that as from Monday 11th May I have negotaited a mobile cleaning team. They will be covering East and North Dulwich, Queens Road and South Bermondsey. They will be at these stations twice a day, this will also free up the clerks in the Ticket Offices ensuring better coverage.

I am also currently speaking with the London Wildlife Trust and we are near to agreeing the maintenance of the piece of land at East Dulwich, working in partnership with the LWT would certainly improve the environemnt and perception of this station

Wishing you all a good weekend and Bank Holiday

Kind Regards

Barry Jones

messageRe: Station Manager Corner
Posted by Peckhamgatecrasher 01 May, 2009 10:59

Sublime, Casey.

messageRe: Station Manager Corner
Posted by sophiesofa 01 May, 2009 11:13

Amazing, thank you so much Barry.

PS. Will you marry me?

messageRe: Station Manager Corner
Posted by Cassius 01 May, 2009 11:47

Barry

This is great - the only negative thing is that it has taken one individual to make these changes. Anyway great work and I would like to add that the man at ED is really nice and friendly and does seem under enormous pressure at times. I too have found the office closed but then found him having to do other jobs around the station. He also obviously has to make certain breaks during the day - it is annoying when this happens when you want a ticket, but on the whole I think he is doing a good job.

messageRe: Station Manager Corner
Posted by SMBJones 01 May, 2009 12:37

Hi Cassius

With the introduction of the mobile cleaning teams on the 11th May and more time in the afternoon to perform station duties this will ease some of the pressure on the clerks.

I am hoping with the extended opening hours during the evening peaks this may reduce the queues in the mornings

Barry

messageRe: Station Manager Corner
Posted by SMBJones 01 May, 2009 12:41

Hi, There is a departure screen in the booking hall, however I am going to suggest your idea to my line manager although this is a very expensive project to get off the ground

Can you give me at least a week to source some information on this and I will reply to the forum accordingly

Regards

Barry


shel Wrote:
-------------------------------------------------------
> Barry,
>
> Can I suggest an departures screen at the bottom
> of the London bound platform next to the ticket
> machine.
>
> Currently we have to buy a ticket and walk to the
> top of the slope only to find out trains are
> cancelled / delayed.

messageRe: Station Manager Corner
Posted by Michael Palaeologus 01 May, 2009 12:57

Barry, I hope you are off over the Bank Holiday - you deserve a rest.

Good man you.

messageRe: Station Manager Corner
Posted by PeckhamRose 01 May, 2009 18:47

What Michael said!

messageRe: Station Manager Corner
Posted by 01 May, 2009 19:22

100

messageRe: Station Manager Corner
Posted by tommy 01 May, 2009 22:43

Barry - just read this thread, impressive work

With Peckham Rye station, are there any plans for step free access ? Also a few more bins outside the station would be good

messageRe: Station Manager Corner
Posted by Ladymuck 02 May, 2009 01:19

Barry,

If you turn down Sophiesofa's offer, can I be next in line! ?

I know you don't want praise, but you are one in a trillion. Huge thanks.

By the way, my cynical husband doesn't believe that you exist - he thinks someone is having us all on...like an extended April Fools!

messageRe: Station Manager Corner
Posted by SMBJones 02 May, 2009 09:35

Hi Tommy, I will order some more Bin Rims for the Station

I have emailed you reference Step Free Access

Regards

Barry



tommy Wrote:
-------------------------------------------------------
> Barry - just read this thread, impressive work
>
> With Peckham Rye station, are there any plans for
> step free access ? Also a few more bins outside
> the station would be good

messageRe: Station Manager Corner
Posted by SMBJones 02 May, 2009 09:44

Good morning LM. they say proof is in the pudding, maybe this forum can convince your husband that this is not an April Fools joke

As for the marriage proposal, will give serious consideration if Sophie retracts her offer winking smiley (who says I dont have a sense of humour)

kind regards

Barry


Ladymuck Wrote:
-------------------------------------------------------
> Barry,
>
> If you turn down Sophiesofa's offer, can I be next
> in line! ?
>
> I know you don't want praise, but you are one in a
> trillion. Huge thanks.
>
> By the way, my cynical husband doesn't believe
> that you exist - he thinks someone is having us
> all on...like an extended April Fools!



Edited 1 time(s). Last edit was 2009:05:02:09:45:22 by SMBJones.

messageRe: Station Manager Corner
Posted by Michael Palaeologus 02 May, 2009 13:10

Barry - its a Saturday, if you arent actually working, take a break, have a walk in the park, come and have a drink in the EDT, SO many people will buy you a beer big grin

messageRe: Station Manager Corner
Posted by tommy 02 May, 2009 19:57

Many thanks Barry. Will take up your suggestions.

If you could encourage the station manager for Peckham Rye station to also come onto the forum - it'd be much appreciated ! Great to see community spirit and a personal touch go so far

messageRe: Station Manager Corner
Posted by charliecharlie 03 May, 2009 01:32

Barry... you are turning into a local hero, if the world was full of people like you, we would be in a better place right now! thanks StationMasterB

messageRe: Station Manager Corner
Posted by SMBJones 03 May, 2009 11:23

Hi Tommy

Peckham Rye is my station also along with 15 stations in the south London area. Is there something particular you wish to raise regarding PMR?

I have ordered some more Bin Rims at as per your request

regards

Barry

For others reading this post, the stations I manage in the Metro Area are, Birkbeck (unmanned), West Norwood, Gipsy Hill, Balham, Battersea Park, Wandsworth Road (unmanned), Clapham High Street(unmanned), East and North Dulwich, South Bermondsey, Queens Road Peckham, Streatham, Streatham Hill (my base) Peckham Rye, Tulse Hill and Wandsworth Common. I have an establishment of 112 staff of which I have 3 duty managers, 1 Ticket Office Manager and Area Ticket Office Team Leader. If you have any points regarding any of these stations you may use, then please do not hesitate to raise your points through this forum. It is also my intention to facilitate some local "Meet the Manager" sessions so you can meet the team and discuss issues and ideas.







tommy Wrote:
-------------------------------------------------------
> Many thanks Barry. Will take up your suggestions.
>
> If you could encourage the station manager for
> Peckham Rye station to also come onto the forum -
> it'd be much appreciated ! Great to see community
> spirit and a personal touch go so far



Edited 1 time(s). Last edit was 2009:05:03:11:44:59 by SMBJones.

messageRe: Station Manager Corner
Posted by PeckhamRose 03 May, 2009 16:36

Hello Mr Station Manager - this is not part of your remit, but it may be of use to you to know what is going on in areas covered by your stations, and to know of the people and actions concerned.

Southwark Rail Users Group news.

And I see since posting this Eileen MBE has posted a topic all about it. Quite right too.



Edited 1 time(s). Last edit was 2009:05:03:18:23:10 by PeckhamRose.

messageRe: Station Manager Corner
Posted by ruffers 04 May, 2009 01:47

You, sir, are an absolute star.

My daily commute is outside your aegis in Forest Hill. This weekend though mrs ruffers and I travelled via East Dulwich station (what with the Forest Hill line being a bit kerry packered) and we are about to move so that becomes our commuting station. In that innocent and freshly ojective way we observed that -

We had no idea what and when and whatever the trains were till we got to the platform - can this "next" "expected" etc funnel down nearer the ticket office? Being good citizens we had bought tickets in good time but it appeared there were stragglers who weren't sure how long they had.



Edited 1 time(s). Last edit was 2009:05:04:13:51:41 by ruffers.

messageRe: Station Manager Corner
Posted by SMBJones 05 May, 2009 12:13

Good afternoon

I would like to apologise for the waiting times for tickets this morning at East Dulwich. Unfortunately some vandals had stuffed the machine with paper making it inoperable, thankfully I was there when my Ticket Office Manager had already called the engineers and they were on site very quickly

This kind of incident is uncommon and will try to rectify this kind of issue as soon as we can, it also came at a bad time when a lot of passengers were renewing weekly and monthly tickets. I will monitor this situation closely in order to have the British Transport Police/Southern Task Force ready to help with an undercover operation if this continues

Regards

Barry

messageRe: Station Manager Corner
Posted by Michael Palaeologus 05 May, 2009 12:24

Liked the extra bin-hoops and seating at ED station Mr Jones!

messageRe: Station Manager Corner
Posted by SMBJones 05 May, 2009 17:09

Good evening

Really sorry to report that the ceiling in the booking hall collapsed at North Dulwich, I have a team going in tonight to tidy the hole as best as they can, however this will mean it may take a couple of weeks to find the water leak and repair damage. I will keep you updated on progress and when the works will be carried out. Please bear in mind this will be a Network Rail project and I have no control. apologies on behalf of Southern for the inconvenience this may cause.

On a positive note I have spoken with the Customer Relation Executive at NWR and he has agreed to get the grafitti cleared on the "platform risers", (this is the wall that goes from the track to the platform) at East Dulwich, I was there this morning and it did look quite bad on both platforms, hopefully within a week or two this will be cleared

Barry

messageRe: Station Manager Corner
Posted by SMBJones 06 May, 2009 16:47

Shel/Ruffers

With reference to the departure screen for the London Bridge bound entrance, I have a quick solution, I am currently speaking with the Passenger Information Manager who has agreed to produce a poster that will show the full time table from East Dulwich to London Bridge, as you can appreciate this will not show "delays". To put in place a new departure screen will mean a big investment and I need to produce a business case and it will take some time.

I plan to put up a large poster frame displaying this information from Sunday 17th May when the new time table is introduced (please see Southern's website for this info)

Hope this helps

Barry




shel Wrote:
-------------------------------------------------------
> Barry,
>
> Can I suggest an departures screen at the bottom
> of the London bound platform next to the ticket
> machine.
>
> Currently we have to buy a ticket and walk to the
> top of the slope only to find out trains are
> cancelled / delayed.

messageRe: Station Manager Corner
Posted by ruffers 06 May, 2009 21:08

SMBJones Wrote:
-------------------------------------------------------
> Shel/Ruffers
>
> With reference to the departure screen for the
...
> the
> > top of the slope only to find out trains are
> > cancelled / delayed.

Nice

messageRe: Station Manager Corner
Posted by blackmail 06 May, 2009 21:36

Hi Barry,

I read your original post with interest and wondered if you were actually a fake poster! I must admit I was pleasantly surprised to see you have already followed through with a couple of points (more benches on the platforms and longer ticket office opening hours).

Thank you very much, it has renewed my faith in people who just want to be good at their jobs.

Sarah

messageRe: Station Manager Corner
Posted by mlteenie 06 May, 2009 22:54

Barry, you're an angel!

I'll buy you a pint, and I hardly use the stations. Well done, mate!

messageRe: Station Manager Corner
Posted by Vik 07 May, 2009 08:54

Just out of interest Barry, Do you know what happened to the dog that was on the tracks for a few hours on Friday?

Last I saw, 2 men (possibly Network Rail) tried to coax him but he panicked and legged it back towards ED station, hope he is ok, he was very scared!

messageRe: Station Manager Corner
Posted by Keef 07 May, 2009 10:48

Hi Barry, only just seen this thread, and haven't read all 4 pages, so sorry if I'm repeating a request. Would it be possible to do something about the steps at the bottom of the slope at ED station, at least repainting the edges, maybe putting in a rail? I don't have the best eyesight, and I find them really dangerous, particularly after dark. I think it's because they're shallow and uneven. I'd imagine even people with good eyesight struggle, must be a nightmare for a lady in heels! Many thanks, Keith

messageRe: Station Manager Corner
Posted by SMBJones 07 May, 2009 12:35

Hi Keef

I have my maintenance team going to East Dulwich tomorrow to highlight the steps in yellow. In addition, I have spoken with Southern's Facilities Manager and he has agreed to get a quote for the railings. This may take a week or two, however I will ensure I keep you updated through the forum

I do apologise for this and I should have noticed this before on my safety tours

Kind regards

Barry




Keef Wrote:
-------------------------------------------------------
> Hi Barry, only just seen this thread, and haven't
> read all 4 pages, so sorry if I'm repeating a
> request. Would it be possible to do something
> about the steps at the bottom of the slope at ED
> station, at least repainting the edges, maybe
> putting in a rail? I don't have the best eyesight,
> and I find them really dangerous, particularly
> after dark. I think it's because they're shallow
> and uneven. I'd imagine even people with good
> eyesight struggle, must be a nightmare for a lady
> in heels! Many thanks, Keith

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