Re: Station Manager Corner
Posted by SMBJones
18 May, 2009 17:37
Today the engineers long with the Customer Information Manager attended Peckham Rye to resolve this issue of the announcements. The legal limit that we are permitted to transmit announcements is 100 Decibels, the announcements being monitored today after some tweaking were registering 68.7 Decibels which is quite low. We have to ensure that the hard of hearing can also hear the announcements so that was also taken into consideration today.
My Duty Manager who also attended site today stood on your road and listened to the announcements and has stated that the noise level could hardly be heard, he also spoke with some people who work in the vicinity.
I am hoping this will satisfy you and your neighbours and no more excessive noise levels can be heard in your homes
The official report will be forwarded to me once compiled by the engineer in the meantime if there are any problems then please do not hesitate contact me. Please be assured that this matter has been given priority and actions taken to ensure that all parties are satisfied with the outcome.
> I live on the Blenheim Grove side of Peckham Rye
> station, opposite the far end of platforms 1 and
> 2. Along with other residents in Blenheim Grove, I
> find the volume of station announcement excessive,
> not only in volume but also in extent as they are
> broadcast along the full length of those platforms
> right to the end, where hardly anyone ever stands.
> I have been in contact with Barry Jones, who is
> clearly keen to help as much as he can, and a
> meeting has been called for this Monday at 12 noon
> with an engineer. Unfortunately, I can't attend,
> but I would like to know if anyone else has had
> similar issues with station announcements, either
> at Peckham Rye or anywhere else, and if they have
> any advice, ideas or experience that would help to
> deal with such problems.
> I have to say, that the same level of intrusion
> does not apply to the Holly Grove side of the
> station (platforms 3 and 4), where the volume
> seems a good deal less and where the speakers
> outside of the covered part of platform 4 are not
> in use at all. As far as I have been able to find
> out, this is because residents there complained.
> Barry assures me that the volume (though not the
> extent) of announcements was recently adjusted on
> Platforms 1 and 2. But none of us over this side
> can tell there has been any change at all.