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The East Dulwich Forum
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messageRe: Station Manager Corner
Posted by bonaome 12 May, 2009 13:14

Barry - thank you so much for doing this. If you ever stand for mayor you'll have my vote.

Any possibility of getting some more overhead cover on the London Bridge bound side platform to keep the rain off. I know there's a shelter there already but it's tiny and at the crowded end of the train.

Thanks again for doing this.

messageRe: Station Manager Corner
Posted by Ladygooner 12 May, 2009 13:55

Bonaome - how about investing in an umbrella?

messageRe: Station Manager Corner
Posted by SMBJones 12 May, 2009 19:03

Hi

I was wondering when I would be stumped.... This is a very costly project, however I have a couple of ideas and I will post on here by Friday if it comes to fruition

Not promising, and I wont if I cant deliver

Regards

Barry



bonaome Wrote:
-------------------------------------------------------
> Barry - thank you so much for doing this. If you
> ever stand for mayor you'll have my vote.
>
> Any possibility of getting some more overhead
> cover on the London Bridge bound side platform to
> keep the rain off. I know there's a shelter there
> already but it's tiny and at the crowded end of
> the train.
>
> Thanks again for doing this.

messageRe: Station Manager Corner
Posted by Ladygooner 13 May, 2009 10:22

I see the ticket counter is now open on the way home from work too - great work! What are the opening hours now?

messageRe: Station Manager Corner
Posted by SMBJones 13 May, 2009 17:26

Hi, The ticket offices will be open from 1515hours until 1900hrs Monday to Friday. This is also the same for North Dulwich

Regards

Barry



Ladygooner Wrote:
-------------------------------------------------------
> I see the ticket counter is now open on the way
> home from work too - great work! What are the
> opening hours now?

messageRe: Station Manager Corner
Posted by Ladymuck 13 May, 2009 23:24

Hello Mr. SMBJones,

I don't wish to sound ungrateful (I really really don't, given ALL you have achieved for us all to date), BUT, does this now mean that the station will no longer be open in the mornings? If so, what is the logic for this?

Respectfully yours,

Ladymuck.



SMBJones Wrote:
-------------------------------------------------------
> Hi, The ticket offices will be open from 1515hours
> until 1900hrs Monday to Friday. This is also the
> same for North Dulwich
>
> Regards
>
> Barry
>
> Ladygooner Wrote:
> --------------------------------------------------
> -----
> > I see the ticket counter is now open on the way
> > home from work too - great work! What are the
> > opening hours now?

messageRe: Station Manager Corner
Posted by EDdownunder 13 May, 2009 23:31

Barry,

Firstly well done on your initiative.

Secondly, I have a query regarding the Saturday service from Pk Rye to London Victoria and it seems to be a permanent loss to engineering works or the like.

I recently read that a backroom deal was done to ditch the London Bridge to Victoria trains to increase funds for the East London Line. I hope this isn't true as I love ED but rail links to central London are very poor as it is (apart from weekday commutes to London Bridge) and I think it would be a big loss to lose the Victoria service on Saturday's.

It's not easy to find a clear message as too what is going on with this service but as it is the only train to west london on Saturday's its a big loss for me at least. It took me over 2.5 hours to get to Fulham on buses and trains last time out, so please bring back the Victoria express.

It would be wonderful if you could shed some light on this subject for me.

Thanks,
Mike

messageRe: Station Manager Corner
Posted by ziggy 14 May, 2009 06:07

Barry

I'd just like to add my voice to the chorus of thanks for the visible work you and your colleagues have put in to our station. The improvements really are appreciated.

Regards

Z

messageRe: Station Manager Corner
Posted by Ladygooner 14 May, 2009 08:21

Ladymuck Wrote:
-------------------------------------------------------
> Hello Mr. SMBJones,
>
> I don't wish to sound ungrateful (I really really
> don't, given ALL you have achieved for us all to
> date), BUT, does this now mean that the station
> will no longer be open in the mornings? If so,
> what is the logic for this?

...

> > -----
> > > I see the ticket counter is now open on the
> way
> > > home from work too - great work! What are the
> > > opening hours now?


I am sure Barry means in addition to the morning opening hours

messageRe: Station Manager Corner
Posted by Ladymuck 14 May, 2009 11:06

Ladymuck Wrote:
-------------------------------------------------------
> Hello Mr. SMBJones,
>
> I don't wish to sound ungrateful (I really really
> don't, given ALL you have achieved for us all to
> date), BUT, does this now mean that the station

...

> >
> --------------------------------------------------
>
> > -----
> > > I see the ticket counter is now open on the
> way
> > > home from work too - great work! What are the
> > > opening hours now?




Oh, I DO hope so Ladygooner, that would be absolutely brilliant.

messageRe: Station Manager Corner
Posted by SMBJones 14 May, 2009 12:45

Hi Ladymuck

I can assure you that this is in addition to the morning hours and should have made that clear when I posted my message. To close the ticket offices in the mornings would mean a public hanging on Goose Green, with one Barry Jones in the noose!

Regards

Barry




Ladymuck Wrote:
-------------------------------------------------------
> Ladymuck Wrote:
> --------------------------------------------------
> -----
> > Hello Mr. SMBJones,
> >
> > I don't wish to sound ungrateful (I really
> really
> > don't, given ALL you have achieved for us all

...

> > > > home from work too - great work! What are
> the
> > > > opening hours now?
>
>
>
>
> Oh, I DO hope so Ladygooner, that would be
> absolutely brilliant.

messageRe: Station Manager Corner
Posted by SMBJones 14 May, 2009 12:48

Mike, I have not forgot your posting, unfortunately I have had to take this one further up the chain.

I am hoping to have a response later today or at the latest tomorrow

Regards

Barry



EDdownunder Wrote:
-------------------------------------------------------
> Barry,
>
> Firstly well done on your initiative.
>
> Secondly, I have a query regarding the Saturday
> service from Pk Rye to London Victoria and it
> seems to be a permanent loss to engineering works
> or the like.
>
> I recently read that a backroom deal was done to
> ditch the London Bridge to Victoria trains to
> increase funds for the East London Line. I hope
> this isn't true as I love ED but rail links to
> central London are very poor as it is (apart from
> weekday commutes to London Bridge) and I think it
> would be a big loss to lose the Victoria service
> on Saturday's.
>
> It's not easy to find a clear message as too what
> is going on with this service but as it is the
> only train to west london on Saturday's its a big
> loss for me at least. It took me over 2.5 hours
> to get to Fulham on buses and trains last time
> out, so please bring back the Victoria express.
>
> It would be wonderful if you could shed some light
> on this subject for me.
>
> Thanks,
> Mike

messageRe: Station Manager Corner
Posted by Ladymuck 14 May, 2009 15:03

Dear Mr. SMBJones,

PHEW! That's a relief! Thank you SO much.

As for your neck being in the noose, I think this is quite unlikely - you are FAR too valuable to us ALIVE!!! ... the peasants would revolt!!

Once again, enormous thanks for everything.

Ladymuck.



SMBJones Wrote:
-------------------------------------------------------
> Hi Ladymuck
>
> I can assure you that this is in addition to the
> morning hours and should have made that clear when
> I posted my message. To close the ticket offices
> in the mornings would mean a public hanging on
> Goose Green, with one Barry Jones in the noose!
>
> Regards
>
> Barry
>
>
>
>
> Ladymuck Wrote:
> --------------------------------------------------
> -----
> > Ladymuck Wrote:
> >
> --------------------------------------------------
>
> > -----
> > > Hello Mr. SMBJones,
> > >
> > > I don't wish to sound ungrateful (I really
> > really
> > > don't, given ALL you have achieved for us all
> > to
> > > date), BUT, does this now mean that the
> station
> > > will no longer be open in the mornings? If
> so,
> > > what is the logic for this?
> > >
> > > Respectfully yours,
> > >
> > > Ladymuck.
> > >
> > >
> > >
> > > SMBJones Wrote:
> > >
> >
> --------------------------------------------------
>
> >
> > > -----
> > > > Hi, The ticket offices will be open from
> > > 1515hours
> > > > until 1900hrs Monday to Friday. This is
> also
> > > the
> > > > same for North Dulwich
> > > >
> > > > Regards
> > > >
> > > > Barry
> > > >
> > > > Ladygooner Wrote:
> > > >
> > >
> >
> --------------------------------------------------
>
> >
> > >
> > > > -----
> > > > > I see the ticket counter is now open on
> the
> > > way
> > > > > home from work too - great work! What are
> > the
> > > > > opening hours now?
> >
> >
> >
> >
> > Oh, I DO hope so Ladygooner, that would be
> > absolutely brilliant.

messageRe: Station Manager Corner
Posted by SMBJones 14 May, 2009 16:05

Hi Mike

The Southern operated service between Victoria and London Bridge via Denmark Hill will be withdrawn from May 2012. From that date London Overground Rail Operations Ltd (LOROL) will introduce a new service every 15 mins between Dalston Junction and Clapham Junction via the East London Line. There is a possibility that Southeastern trains may put in extra stops at Clapham High St, Denmark Hill and Peckham Rye to cover loss of trains from those stations to Victoria, but this hasn’t been confirmed.

Hope this helps

Barry






EDdownunder Wrote:
-------------------------------------------------------
> Barry,
>
> Firstly well done on your initiative.
>
> Secondly, I have a query regarding the Saturday
> service from Pk Rye to London Victoria and it
> seems to be a permanent loss to engineering works
> or the like.
>
> I recently read that a backroom deal was done to
> ditch the London Bridge to Victoria trains to
> increase funds for the East London Line. I hope
> this isn't true as I love ED but rail links to
> central London are very poor as it is (apart from
> weekday commutes to London Bridge) and I think it
> would be a big loss to lose the Victoria service
> on Saturday's.
>
> It's not easy to find a clear message as too what
> is going on with this service but as it is the
> only train to west london on Saturday's its a big
> loss for me at least. It took me over 2.5 hours
> to get to Fulham on buses and trains last time
> out, so please bring back the Victoria express.
>
> It would be wonderful if you could shed some light
> on this subject for me.
>
> Thanks,
> Mike

messageRe: Station Manager Corner
Posted by clux 14 May, 2009 16:12

hello barry

my nearest station is queens road peckham and for about the last 3 months the weekend service has been either completely shutdown due to engineering works or running a very limited service. its becoming a bit of a joke now.

just wondered if you have any idea how long this is likely to go on for.

thank you very very much

messageRe: Station Manager Corner
Posted by Jeremy 14 May, 2009 16:35

SMBJones Wrote:

> The Southern operated service between Victoria and
> London Bridge via Denmark Hill will be withdrawn
> from May 2012. From that date London Overground
> Rail Operations Ltd (LOROL) will introduce a new
> service every 15 mins between Dalston Junction and
> Clapham Junction via the East London Line.

I know it's not your area at all, but I think it's disgraceful that a service to London Bridge and Victoria is being replaced by a service to Dalston and Clapham Junction. Absolute madness.

Anyway... this has been covered elsewhere...

messageRe: Station Manager Corner
Posted by SMBJones 14 May, 2009 16:40

Hi, This is a very difficult question to tackle, as you can appreciate most engineering works take place during the night, a very small window to operate in and at weekends when there are less passengers. These works are necessay to improve the infrastructure and network.

I can appreciate the incovenience this causes, however I can only get 3 months information at a time, I will try and see what's occuring on the London Brdige line (I can speak with Network Rail) and maybe a good idea to post the works that are taking place so you can pre plan. At this present time engineering posters that are placed at the stations are posted a week to 10 days prior to the works taking place. From next week I can post engineering works for a month at a time here on the forum, I wouldnt want to go any further than that as programs etc can change

Regards

Barry


clux Wrote:
-------------------------------------------------------
> hello barry
>
> my nearest station is queens road peckham and for
> about the last 3 months the weekend service has
> been either completely shutdown due to engineering
> works or running a very limited service. its
> becoming a bit of a joke now.
>
> just wondered if you have any idea how long this
> is likely to go on for.
>
> thank you very very much



Edited 1 time(s). Last edit was 2009:05:14:16:51:36 by SMBJones.

messageRe: Station Manager Corner
Posted by Tonyw 16 May, 2009 16:19

I live on the Blenheim Grove side of Peckham Rye station, opposite the far end of platforms 1 and 2. Along with other residents in Blenheim Grove, I find the volume of station announcement excessive, not only in volume but also in extent as they are broadcast along the full length of those platforms right to the end, where hardly anyone ever stands. I have been in contact with Barry Jones, who is clearly keen to help as much as he can, and a meeting has been called for this Monday at 12 noon with an engineer. Unfortunately, I can't attend, but I would like to know if anyone else has had similar issues with station announcements, either at Peckham Rye or anywhere else, and if they have any advice, ideas or experience that would help to deal with such problems.

I have to say, that the same level of intrusion does not apply to the Holly Grove side of the station (platforms 3 and 4), where the volume seems a good deal less and where the speakers outside of the covered part of platform 4 are not in use at all. As far as I have been able to find out, this is because residents there complained.

Barry assures me that the volume (though not the extent) of announcements was recently adjusted on Platforms 1 and 2. But none of us over this side can tell there has been any change at all.

messageRe: Station Manager Corner
Posted by SMBJones 18 May, 2009 17:37

Hi Tony

Today the engineers long with the Customer Information Manager attended Peckham Rye to resolve this issue of the announcements. The legal limit that we are permitted to transmit announcements is 100 Decibels, the announcements being monitored today after some tweaking were registering 68.7 Decibels which is quite low. We have to ensure that the hard of hearing can also hear the announcements so that was also taken into consideration today.

My Duty Manager who also attended site today stood on your road and listened to the announcements and has stated that the noise level could hardly be heard, he also spoke with some people who work in the vicinity.

I am hoping this will satisfy you and your neighbours and no more excessive noise levels can be heard in your homes

The official report will be forwarded to me once compiled by the engineer in the meantime if there are any problems then please do not hesitate contact me. Please be assured that this matter has been given priority and actions taken to ensure that all parties are satisfied with the outcome.

Kind regards

Barry



Tonyw Wrote:
-------------------------------------------------------
> I live on the Blenheim Grove side of Peckham Rye
> station, opposite the far end of platforms 1 and
> 2. Along with other residents in Blenheim Grove, I
> find the volume of station announcement excessive,
> not only in volume but also in extent as they are
> broadcast along the full length of those platforms
> right to the end, where hardly anyone ever stands.
> I have been in contact with Barry Jones, who is
> clearly keen to help as much as he can, and a
> meeting has been called for this Monday at 12 noon
> with an engineer. Unfortunately, I can't attend,
> but I would like to know if anyone else has had
> similar issues with station announcements, either
> at Peckham Rye or anywhere else, and if they have
> any advice, ideas or experience that would help to
> deal with such problems.
>
> I have to say, that the same level of intrusion
> does not apply to the Holly Grove side of the
> station (platforms 3 and 4), where the volume
> seems a good deal less and where the speakers
> outside of the covered part of platform 4 are not
> in use at all. As far as I have been able to find
> out, this is because residents there complained.
>
> Barry assures me that the volume (though not the
> extent) of announcements was recently adjusted on
> Platforms 1 and 2. But none of us over this side
> can tell there has been any change at all.

messageRe: Station Manager Corner
Posted by prettyflowers 20 May, 2009 22:59

Hi, I'm not sure if there's anything to be done here apart from change people's habits. I'm really not normally one to be annoyed by things but I commute from E.Dulwich station every day and every day I notice people putting their free newspapers in the bins (the normal rubbish bins) as they leave. I find it slightly annoying anyway when people leave them on the trains but then at least someone else can read it in the hope that some nice person will eventually take it home and recycle it (I do, it takes zero effort). But placing it in these bins makes me so cross especaially when I'm sure these are the same people that dutifully sort their recycling at home.

Would it be possible at all to have paper recycling bins put next to the normal bins or even a sign stating that that bin is not for recycling (please correct me if I'm wrong!)

I think it would be nice if we did our bit for the old environment!

Rant over, thank you for listening!

messageRe: Station Manager Corner
Posted by SMBJones 20 May, 2009 23:57

Hi

How would this please you??? Southern currently talking with "Metro" to install recycling bins, some have been ordered, watch this space

Not a rant and glad you brought it up

Regards

Barry




prettyflowers Wrote:
-------------------------------------------------------
> Hi, I'm not sure if there's anything to be done
> here apart from change people's habits. I'm really
> not normally one to be annoyed by things but I
> commute from E.Dulwich station every day and every
> day I notice people putting their free newspapers
> in the bins (the normal rubbish bins) as they
> leave. I find it slightly annoying anyway when
> people leave them on the trains but then at least
> someone else can read it in the hope that some
> nice person will eventually take it home and
> recycle it (I do, it takes zero effort). But
> placing it in these bins makes me so cross
> especaially when I'm sure these are the same
> people that dutifully sort their recycling at
> home.
>
> Would it be possible at all to have paper
> recycling bins put next to the normal bins or even
> a sign stating that that bin is not for recycling
> (please correct me if I'm wrong!)
>
> I think it would be nice if we did our bit for the
> old environment!
>
> Rant over, thank you for listening!

messageRe: Station Manager Corner
Posted by Tonyw 21 May, 2009 08:49

Hi Barry,
Many thanks for all your efforts to sort this matter out. I haven't been around much in the last few days, but there is indeed a noticeable difference in the volume of the announcements. We will continue to monitor this, of course, and keep you informed if there is any increase (as has happened sometimes in the past).
So, thanks once again.
All the best,
Tony

messageRe: Station Manager Corner
Posted by Michael Palaeologus 21 May, 2009 10:05

Not sure that you can influence this Barry, but it seems to to take an age for the platforms to be identified on the main signage at London Bridge. It seems to be "our" trains that are problematic, i.e to ED or Denmark Hill , other trains have their platforms identified a good 10 minutes in advance. All all to often we are given 2 minutes to leg it down to Platforms 14, 15 or 16 and often along the platform to get to the far end, where our train is.

The information staff seem to know what platforms a given train is coming into, but this doesnt translate itself into timely signage announcements. Its a pain and for those who arent fleet of foot, unfair and not customer focussed.

messageRe: Station Manager Corner
Posted by Jeremy 21 May, 2009 10:28

I do agree, Mike P... but I think it's got a bit better recently...

messageRe: Station Manager Corner
Posted by Izodia 21 May, 2009 10:28

It might be useful to know that there's a screen down by platforms 14, 15 and 16. So I head straight down there and check out the correct platform down there. But quite often the screen at the end of the platforms already show where the train is going to next.

messageRe: Station Manager Corner
Posted by Speccylecci 21 May, 2009 10:50

Hi, as you have been so helpful here in the past I
was wondering if you could tell me what times the
ticket counter is open at East Dulwich Station?

Thanks

messageRe: Station Manager Corner
Posted by bonaome 21 May, 2009 13:35

bonaome Wrote:
-------------------------------------------------------
> Barry - thank you so much for doing this. If you
> ever stand for mayor you'll have my vote.
>
> Any possibility of getting some more overhead
> cover on the London Bridge bound side platform to
> keep the rain off. I know there's a shelter there
> already but it's tiny and at the crowded end of
> the train.
>
> Thanks again for doing this.


Under a brolly there's only really room for one or two people - 3 if it's a golf brolly - under the kind of cover I had in mind the whole of ED could stand shoulder to shoulder as we cry with one voice, "Barry for Mayor!"

messageRe: Station Manager Corner
Posted by Belle 21 May, 2009 14:54

mike p - i totally agree re platforms, and when I was pregnant found this particularly annoying. on one occasion the platform was only confirmed 90 seconds before departure - for one of the furthest platforms, and the front four carriages only. Inevitably I didn't make it - perhaps if I hadn't been pregnant I might have squeezed on but there was no way I was doing battle at six months gone! I did complain to a member of staff who said that the passengers would have made way for me as I was pregnant. If only that were the case...

I did complain, though it took ages to find anyone who'd admit it was in their remit - think was Southern or South East (based on Tonbridge) who I got a letter from in the end. Was quite a good letter but they said that the train can't wait in such circumstances as drivers have targets to meet...

messageRe: Station Manager Corner
Posted by captain_paxo 21 May, 2009 17:28

Hi again Barry,

Thanks for actioning this - I'm sorry to say it doesn't seem to have made much of a difference. My suspicion is that some of the speakers further down the platform are not functioning. The one nearest the entrance (London Bridge bound platform) seems normal, but some of the other speakers seem quieter/not working at all....

Many thanks again for your continued help with our station. You're surely the most popular contributor to the ED forum!

Will

Hi

This has now been rectified, the volume is up. Any issues please let me know

Barry


captain_paxo Wrote:
-------------------------------------------------------
> Fantastic stuff, thanks Barry.
>
> I don't know if anyone else has mentioned it, but
> I think the PA system at E.Dulwich could be
> improved; if you're far down the platform you
> can't hear it which can lead to
> uncertainty/frustration in the case of
> delays/cancellation announcements. ...

messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 18:44

Your welcome Tony, I just hope its resolved

Barry


Tonyw Wrote:
-------------------------------------------------------
> Hi Barry,
> Many thanks for all your efforts to sort this
> matter out. I haven't been around much in the last
> few days, but there is indeed a noticeable
> difference in the volume of the announcements. We
> will continue to monitor this, of course, and keep
> you informed if there is any increase (as has
> happened sometimes in the past).
> So, thanks once again.
> All the best,
> Tony

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