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The East Dulwich Forum
The Bishop, The EDT, The Great Exhibition, the Actress or another?
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messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 18:47

Hi

0600 to 1300 and 1500 to 1900 Monday to Friday

0800 to 1500 Saturdays

Regards

Barry


Speccylecci Wrote:
-------------------------------------------------------
> Hi, as you have been so helpful here in the past I
>
> was wondering if you could tell me what times the
>
> ticket counter is open at East Dulwich Station?
>
> Thanks

messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 18:49

Hi

One has to hold his hands up here.... I was caught up in the Peckham announcements and asked them to turn down at the far end of East Dulwich as opposed to up, my error and engineers should resolve within the week

Very sorry

BArry



captain_paxo Wrote:
-------------------------------------------------------
> Hi again Barry,
>
> Thanks for actioning this - I'm sorry to say it
> doesn't seem to have made much of a difference. My
> suspicion is that some of the speakers further
> down the platform are not functioning. The one
> nearest the entrance (London Bridge bound
> platform) seems normal, but some of the other
> speakers seem quieter/not working at all....
>
> Many thanks again for your continued help with our
> station. You're surely the most popular
> contributor to the ED forum!
>
> Will
>
> Hi
>
> This has now been rectified, the volume is up. Any
> issues please let me know
>
> Barry
>
>
> captain_paxo Wrote:
> --------------------------------------------------
> -----
> > Fantastic stuff, thanks Barry.
> >
> > I don't know if anyone else has mentioned it,
> but
> > I think the PA system at E.Dulwich could be
> > improved; if you're far down the platform you
> > can't hear it which can lead to
> > uncertainty/frustration in the case of
> > delays/cancellation announcements. ...

messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 18:52

Michael and Co

I have copied and pasted your comments to my friend and colleague who is the Station Manager at London Bridge, I am pretty certain the the "Control Point" is run by Network Rail however I have asked him to look into this and I will respond once he has had a chance to speak with his counterpart

Regards

Barry


Michael Palaeologus Wrote:
-------------------------------------------------------
> Not sure that you can influence this Barry, but it
> seems to to take an age for the platforms to be
> identified on the main signage at London Bridge.
> It seems to be "our" trains that are problematic,
> i.e to ED or Denmark Hill , other trains have
> their platforms identified a good 10 minutes in
> advance. All all to often we are given 2 minutes
> to leg it down to Platforms 14, 15 or 16 and often
> along the platform to get to the far end, where
> our train is.
>
> The information staff seem to know what platforms
> a given train is coming into, but this doesnt
> translate itself into timely signage
> announcements. Its a pain and for those who arent
> fleet of foot, unfair and not customer focussed.

messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 18:58

Hi

Its taken a while to answer your point about more shelters at East Dulwich. I have requested from my facilities department that if any shelters that are removed from stations under refurbs to let me have one as a temporary fix, in the meantime I will be submitting a formal request via a business case to Southern Railway, this will take a while, however it is my intention to try and get this agreed and installed by the end of the summer in time for the Autumn. My other plan did not work hence taking this route!

Best I can do

Barry



bonaome Wrote:
-------------------------------------------------------
> bonaome Wrote:
> --------------------------------------------------
> -----
> > Barry - thank you so much for doing this. If
> you
> > ever stand for mayor you'll have my vote.
> >
> > Any possibility of getting some more overhead
> > cover on the London Bridge bound side platform
> to
> > keep the rain off. I know there's a shelter
> there
> > already but it's tiny and at the crowded end of
> > the train.
> >
> > Thanks again for doing this.
>
>
> Under a brolly there's only really room for one or
> two people - 3 if it's a golf brolly - under the
> kind of cover I had in mind the whole of ED could
> stand shoulder to shoulder as we cry with one
> voice, "Barry for Mayor!"

messageRe: Station Manager Corner
Posted by SMBJones 21 May, 2009 19:08

Dear all, please see the response from colleague at London Bridge, as you can see he is aware of the issue and he will get back to me

Barry

Hi Barry

We are working on this the big problem is the train can only be advertised once the system has the head code. The other problem we have is the amount of split and attachments we have the staff know what platform as they have the workings but as before we can have more than one train on the platform. I will give the info to control to see if we can do anything.

Chris




SMBJones Wrote:
-------------------------------------------------------
> Michael and Co
>
> I have copied and pasted your comments to my
> friend and colleague who is the Station Manager at
> London Bridge, I am pretty certain the the
> "Control Point" is run by Network Rail however I
> have asked him to look into this and I will
> respond once he has had a chance to speak with his
> counterpart
>
> Regards
>
> Barry
>
>
> Michael Palaeologus Wrote:
> --------------------------------------------------
> -----
> > Not sure that you can influence this Barry, but
> it
> > seems to to take an age for the platforms to be
> > identified on the main signage at London
> Bridge.
> > It seems to be "our" trains that are
> problematic,
> > i.e to ED or Denmark Hill , other trains have
> > their platforms identified a good 10 minutes in
> > advance. All all to often we are given 2
> minutes
> > to leg it down to Platforms 14, 15 or 16 and
> often
> > along the platform to get to the far end, where
> > our train is.
> >
> > The information staff seem to know what
> platforms
> > a given train is coming into, but this doesnt
> > translate itself into timely signage
> > announcements. Its a pain and for those who
> arent
> > fleet of foot, unfair and not customer focussed.

messageRe: Station Manager Corner
Posted by bob 21 May, 2009 19:18

MP a very good point I to have at some time, taken on the role of an Olimpic sprinter to try to get to platform 16 with 2 minet's warning on the main board.
Bob S

messageRe: Station Manager Corner
Posted by SingingWilks 21 May, 2009 20:54

Hi Barry

What a star you are!

With regards to East Dulwich station speakers, is there a possibility to turn them up or add another without annoying the nearby residents? When standing on the London Bridge bound platform at the end where the front of the train is, it is impossible to hear the announcements properly and because you cannot see the departure board from there (unless you are really tall which I'm not!), you have no idea how long a train is delayed.

Thank you for all your hard work.

SW

messageRe: Station Manager Corner
Posted by Moos 22 May, 2009 09:01

MikeP and Belle - without detracting from the validity of your point, I suggest you could consider doing what I do and congregate around the screen at the bottom (ie station) end of Platforms 14 and 15. A much shorter distance to leg it once the correct platform has been announced.

messageRe: Station Manager Corner
Posted by clux 22 May, 2009 09:07

i see that yet again there are NO trains from queens road peckham for the entire bank holiday weekend. i can't remember when we last had a normal service at the weekend. very cross.

messageRe: Station Manager Corner
Posted by Michael Palaeologus 22 May, 2009 09:11

Moos:

There are no pasties, Krispi-Kremes or cookies at THAT end of the station

and

You have longer legs than me, dont rub it in.

messageRe: Station Manager Corner
Posted by Moos 22 May, 2009 09:22

1) buy a pasty, a Krispy-Kreme and 4 cookies for £3.99
2) stroll to aforesaid screen and consume your well-earned scoff
3) wait for platform announcement
4) stroll in leisurely fashion, finishing your scoff en route
5a) had your whingeing gob OR
5b) say thank you kindly o long-legged Moos for your excellent advice

messageRe: Station Manager Corner
Posted by Michael Palaeologus 22 May, 2009 09:26

"'nk you"

*tactfully avoids spraying pastie, krispi-kreme and cookie crumbs over the gazelle like Moos*

messageRe: Station Manager Corner
Posted by bob 22 May, 2009 14:01

Improved service? 12.45 pm shows on board Train to East Dulwich leave's platform 16 12.48.
Bob S

messageRe: Station Manager Corner
Posted by Belle 22 May, 2009 21:05

It's true that the screens at the far end do help, and once i discovered these I found it a bit easier when pregnant - but getting to the front four carriages on say platform 14 even from there, with a minute or two's notice, was still near impossible in a crush. Easier if you're fleet of foot/not preggers/not old/not on crutches/not with a pushchair of course...

messageRe: Station Manager Corner
Posted by clux 22 May, 2009 22:12

the late platform announcement thing is a nightmare - i've got two kids, a one year old and a nearly four year old and trying to sprint to platform 16 whilst pushing a pram and hanging onto a child is not easy. and its totally unnecessary - they must know which platform the train is coming in to!

also, what is really annoying is when you're waiting at victoria for the london bridge train and they announce that its cancelled 1 minute before it should be leaving. which means you don't have enough time to catch the dartford train which goes through peckham rye and you're then stuck there for half an hour. that's happened to my husband twice in the last two weeks. again, they must know that the train is cancelled before then so why cant' they just pass on the information??

add that to having no trains from queens road almost every weekend and i'm not feeling particuarly fond of southern trains at the moment

messageRe: Station Manager Corner
Posted by Jo 26 May, 2009 09:33

re platform announcements at London Bridge - I recently discovered through the use of an iPhone that if you check the National Rail live departure boards website they have the platform available long before they appear on the screens at the station...

messageRe: Station Manager Corner
Posted by Sqiggles 26 May, 2009 17:17

I agree Jo. They also often show that a train is delayed or cancelled there long before any announcement is made on the boards at the station. So the information is in the system, it is just not being passed on.

The other bup bear is when they announce the platform for the first time just before departure as a "platform alteration" - which sort of implies that everyone but you knew what platform the train was meant to be going from.

I am afraid the information at London Bridge is terrible. You sit on a train that is going nowhere, not sure whether to stick with it or try and find the later train. Why can't they simply make an announcement that says "sorry to everyone waiting on the train on platform X, we will let you know what is going on as soon as we can but if you want to travel to A B or C you might want to get the train from platform Y instead".

messageRe: Station Manager Corner
Posted by EDdownunder 27 May, 2009 15:06

Hi Barry,

Thanks for this that is interesting to know and it will be a good service once it is introduced I think.

However, as it does not happen until 2012 do you know why the peckham rye to victoria trains are not running on saturday's?

Regards,
Mike



SMBJones Wrote:
-------------------------------------------------------
> Hi Mike
>
> The Southern operated service between Victoria and
> London Bridge via Denmark Hill will be withdrawn
> from May 2012. From that date London Overground
> Rail Operations Ltd (LOROL) will introduce a new
> service every 15 mins between Dalston Junction and
> Clapham Junction via the East London Line. There
> is a possibility that Southeastern trains may put
> in extra stops at Clapham High St, Denmark Hill
> and Peckham Rye to cover loss of trains from those
> stations to Victoria, but this hasnít been
> confirmed.
>
> Hope this helps
>
> Barry
>
>
>

messageRe: Station Manager Corner
Posted by SMBJones 27 May, 2009 19:53

Good evening all, It has been just over a month since I started the Station Manager thread here on the East Dulwich Forum. I have managed to resolve quite a few issues, others are in the pipeline and some I have no control over which have been passed to other departments.


I am away from Saturday for a week, so will not be posting untill my return on the 8th, my last posting will be this Friday with a small update and publish the engineering works that are scheduled for the next few weeks which I agreed to do. I have certainly relished this challenge and will continue to listen and act upon ideas and suggestions

Once again thank you for the kind comments already received and I look forward to hearing from you

Best wishes

Barry Jones
Station Manager
Stretham Hill Area



Edited 1 time(s). Last edit was 2009:05:28:19:40:35 by SMBJones.

messageRe: Station Manager Corner
Posted by sophiesofa 28 May, 2009 12:28

done

messageRe: Station Manager Corner
Posted by elizlondon 29 May, 2009 15:03

Have a lovely break Barry and well done for doing such a great job and engaging in a real way with the people who use your service.


E

messageRe: Station Manager Corner
Posted by EmmaG 29 May, 2009 17:09

Wow - this is AMAZING. Thank you so, so, so much for joining the forum and being a whirlwind of efficiency.

messageRe: Station Manager Corner
Posted by SMBJones 29 May, 2009 17:52

Good evening, as stated before this is my last posting until my return on the 8th, this is my last task of the week. As promised, these are the engineering works for the coming weeks. Please ensure that posters are still checked in case of any changes. In essence 5 periods of engineering between now and September, can I also suggest the websites of Network Rail and Southern Railway

Engineering works that affect Peckham Rye Area/East Dulwich/North Dulwich/Tulse Hill/Sth Bermondsey and Queens Road

14th June Sunday Peckham Rye to Clapham blocked meaning there is no metro services a replacment bus will operate between London Victoria and Peckham Rye,

05th June Sunday London Bridge to Tulse Hill/Clapham blocked meaning there are no metro line services and a bus service will operate between London Bridge to Tulse Hill where train serviceís will start/terminate back also a replacment bus service will operate between London Victoria and London Bridge,

16th August Sunday Peckham Rye to Streatham blocked, terminate at Streatham a replacment bus will operate between London Bridge and Streatham,

06th September Sunday Peckham Rye to Battersea Park blocked meaning there will be no metro line services a replacment bus will operate between London Victoria and Peckham Rye.

13th September Sunday Peckham Rye to Clapham blocked meaning there is no atlantic line services a replacment bus will operate between London Victoria and Peckham Rye,

Hope this helps and plenty of time to book your travel around these dates

Lastly I am pleased to announce that the gates are now up and running at Peckham Rye, this will certainly improve safety, reduce ticketless travel. There is now extra staffing and of course the gates are ready in preperation for the Oyster Pay As You Go which is expected to go live in January 2010. I have just requested that the booking hall floor gets a deep clean, this will take place w/c 14th June, The departure screens will be moved over a few nights next week, and they will be placed above the ticket counters. Finally, I have made a request to have the booking hall refreshed. I will update you more on this once confirmed

Best wishes

Barry

messageRe: Station Manager Corner
Posted by Peckhamgatecrasher 29 May, 2009 18:47

Can one still buy a platform ticket? It's quite nice to bid farewell to guests on the actual platform.

messageRe: Station Manager Corner
Posted by tommy 30 May, 2009 10:38

Great to see PR station is to get a refresh and the booking hall a spruce up. Ticket machines seem to be working OK. The only hold up is when "ticketless" people get to the bottom of the stairs and realise the games up

messageRe: Station Manager Corner
Posted by Kingsbury David 01 June, 2009 01:55

Hello Barry, and thanks for offering the service. I collected Edmondson tickets till the final day (South Merton in your region) in 1988. If you know of any knocking around you'd be remembered in my prayers! I knew all the staff in Dulwich and south London generally, and was a huge selection of old colour pre-1977 tickets in all three stations I was generously given whenever I turned up with my bag. Whenever I passed a station for years I'd pop in and say hello and many staff were there 20 years later including Greenwich. One of my friends now is a station manager I met in 1990 or so and there are not actually that many enthusiasts working there, most saw no interest in the actual history and it was just a job to them. I would have worked as a ticket collector but when I needed to they'd just removed the Edmondsons and had no reason to any longer. Those were the days.

messageRe: Station Manager Corner
Posted by Speccylecci 01 June, 2009 14:31

Hi Barry

I have a rather large issue regarding trying to replace a worn out season ticket that I'd like to discuss with you privately, can this be done? If so please PM me, thanks for your time.

messageRe: Station Manager Corner
Posted by jocelyn 01 June, 2009 22:14

Hello,

Will there be a self service oyster machine in Peckham Rye station soon? Or will station staff be able to issue travel cards on Oysters in the ticket office? That would be really helpful.

Really happy about the gates though - will definitely speed up getting out of the station in the evenings.

messageRe: Station Manager Corner
Posted by Cora 05 June, 2009 14:26

Hello Barry,

You may have addressed this earlier but I find it really frustrating when the ticket office is not open during hours in which the sign outside says it should be.

I went down yesterday at 10.15 am with my two kids full of questions about the days travelling and was not surprised to yet again find it shut. Why have opening hours listed outside the station if they are not going to be manned.

Really, really annoying!

messageRe: Station Manager Corner
Posted by Ladygooner 05 June, 2009 14:44

Cora
I'm not certain about this being yesterday, but there was a sign up saying due to sickness the ticket office wouldn't be open

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