Forum Sponsors

Glazer Delmar
xxxx
Professional Carpet Cleaning at an affordable price - A & M Carpet Care

www.mk-refurbishment.co.uk

Advertise here

The East Dulwich Forum
Coffee tastes best at... Blue Mountain? Caffe Nero? The East Dulwich Cafe?
Goto Page: PreviousFirst...4567891011121314...LastNext
Current Page: 9 of 37
messageRe: Station Manager Corner
Posted by SMBJones 14 June, 2009 10:47

Hi

I will order the clock once the works are complete at peckham Rye, there are additional monitors (flat screen)on order to display LUL info, Engineering works etc so will have them put in place at the same time

Barry

messageRe: Station Manager Corner
Posted by SMBJones 14 June, 2009 10:52

Hi

Sorry it has taken so long to reply to this, at last I have located the dismantled help point that you refer to, unfortunately this has nothing to with the railway or Southern but in fact Southwark

I admit it is a bit of an eyesore and would suggest speaking to the local council

Barry



TheePope Wrote:
-------------------------------------------------------
> Thanks for all the hard work Barry.
>
> One things been bugging me for a while - a "Help
> Point" appeared outside ED station (near the post
> box and bus stop) about a year ago, it's never
> been connected and just stands there looking a bit
> forlorn with some wires hanging out. There's one
> in a similar state at Denmark Hill station. Not
> sure it's within your remit but could if it is
> could it either be connected or removed please?
>
> Thanks again.

messageRe: Station Manager Corner
Posted by Michael Palaeologus 14 June, 2009 11:45

Blimey Barry - its a Sunday and you are on FIRE!!

Go and lie down or have a nice walk. You deserve it.

--------------------
Radiant Bhuna of the Diamond Naga (1st class)
Curry Club. First-ish Thursday of every month. Find us in The Lounge.

messageRe: Station Manager Corner
Posted by AnnieW 15 June, 2009 08:23

Is this the right thread to ask for an update of when Oyster Prepay will be available on les overground trains, including East Dulwich etc?

Is it in place for us to get prepay before the end of this year? Or are we in for a long wait?

--------------------
Dancing Tree - Sparkletta!
(aka Mojito Girl on the Forum ..)
Creative Catalysts

Co-Creating Sparkling Creative Lives

messageRe: Station Manager Corner
Posted by TheePope 15 June, 2009 09:31

SMBJones Wrote:
-------------------------------------------------------
> Hi
>
> Sorry it has taken so long to reply to this, at
> last I have located the dismantled help point that
> you refer to, unfortunately this has nothing to
> with the railway or Southern but in fact
> Southwark
>
> I admit it is a bit of an eyesore and would
> suggest speaking to the local council
>
> Barry
>
>
>
> TheePope Wrote:
> --------------------------------------------------
> -----
> > Thanks for all the hard work Barry.
> >
> > One things been bugging me for a while - a
> "Help
> > Point" appeared outside ED station (near the
> post
> > box and bus stop) about a year ago, it's never
> > been connected and just stands there looking a
> bit
> > forlorn with some wires hanging out. There's
> one
> > in a similar state at Denmark Hill station. Not
> > sure it's within your remit but could if it is
> > could it either be connected or removed please?
> >
> > Thanks again.


Barry - thanks very much for checking, I'd figured it was to do with the railways as there's one outside Denmark Hill, but as you suggest it's Southwark. Apparently they were installed in Spring 2008 and have never been connected or finished and are now beginning to rust. I'll follow up with the council - thanks again.

messageRe: Station Manager Corner
Posted by SMBJones 22 June, 2009 07:56

Good morning, although too late for some of you... sorry to report that Tulse Hill Station is closed until further notice. Unfortunately a main water pipe has burst causing significant damage which is also affecting the electrical supply to the area and station

Sorry for inconvenience, however this one is out of my hands.

Barry

messageRe: Station Manager Corner
Posted by SMBJones 22 June, 2009 10:23

Tulse Hill now open

SMBJ


SMBJones Wrote:
-------------------------------------------------------
> Good morning, although too late for some of you...
> sorry to report that Tulse Hill Station is closed
> until further notice. Unfortunately a main water
> pipe has burst causing significant damage which is
> also affecting the electrical supply to the area
> and station
>
> Sorry for inconvenience, however this one is out
> of my hands.
>
> Barry

messageRe: Station Manager Corner
Posted by tommy 22 June, 2009 22:25

Great to see some money spent on Peckham Rye station - the screens are now in a much better position and easier to read. Definitely need a big clock as Nero mentioned

Thanks Barry for all the work

messageRe: Station Manager Corner
Posted by SMBJones 23 June, 2009 08:45

Hi, Clock is on order, however in the mean time I will place a temporary one in the booking hall, this will take a few days

Barry

tommy Wrote:
-------------------------------------------------------
> Great to see some money spent on Peckham Rye
> station - the screens are now in a much better
> position and easier to read. Definitely need a big
> clock as Nero mentioned
>
> Thanks Barry for all the work

messageRe: Station Manager Corner
Posted by joom 24 June, 2009 15:42

Hello, can't see this as having been discussed, sorry if it has...

Not being able to use my oyster card at Peckham because I don't have (or need) a weekly travel card, is extremely frustrating! Why is it that I can't use it? If I forget, or don't have time to get a travel card, I have a choice of three long queues to get a ticket. This must be the same for a lot of occasional users, who live in London and have a charged oyster card. If I don't have a travel card, I pay for the return train ticket and the equivalent of a travel card for travelling on the buses and tubes using my oyster. Doesn't seem fair to me.

messageRe: Station Manager Corner
Posted by SMBJones 24 June, 2009 17:04

Hi, Your Oyster Card will be valid from January 2010, so not long to wait.

Also and you will note from other stations, that the equipment is still being installed, it would be easier to finish all of the installations and go live across the entire network at the same time.

Barry

joom Wrote:
-------------------------------------------------------
> Hello, can't see this as having been discussed,
> sorry if it has...
>
> Not being able to use my oyster card at Peckham
> because I don't have (or need) a weekly travel
> card, is extremely frustrating! Why is it that I
> can't use it? If I forget, or don't have time to
> get a travel card, I have a choice of three long
> queues to get a ticket. This must be the same for
> a lot of occasional users, who live in London and
> have a charged oyster card. If I don't have a
> travel card, I pay for the return train ticket and
> the equivalent of a travel card for travelling on
> the buses and tubes using my oyster. Doesn't seem
> fair to me.

messageRe: Station Manager Corner
Posted by SMBJones 24 June, 2009 17:13

Keef

Not sure if you still participate on this forum, however on the 7th May you requested handrails for East Dulwich, very pleased to report that the quotes are in and they will be installed before Autumn, I am hoping by September at the latest

The rails will be on both footpaths to the station platforms

Barry



SMBJones Wrote:
-------------------------------------------------------
> Hi Keef
>
> I have my maintenance team going to East Dulwich
> tomorrow to highlight the steps in yellow. In
> addition, I have spoken with Southern's Facilities
> Manager and he has agreed to get a quote for the
> railings. This may take a week or two, however I
> will ensure I keep you updated through the forum
>
> I do apologise for this and I should have noticed
> this before on my safety tours
>
> Kind regards
>
> Barry
>
>
>
>
> Keef Wrote:
> --------------------------------------------------
> -----
> > Hi Barry, only just seen this thread, and
> haven't
> > read all 4 pages, so sorry if I'm repeating a
> > request. Would it be possible to do something
> > about the steps at the bottom of the slope at
> ED
> > station, at least repainting the edges, maybe
> > putting in a rail? I don't have the best
> eyesight,
> > and I find them really dangerous, particularly
> > after dark. I think it's because they're
> shallow
> > and uneven. I'd imagine even people with good
> > eyesight struggle, must be a nightmare for a
> lady
> > in heels! Many thanks, Keith

messageRe: Station Manager Corner
Posted by ruthmct 24 June, 2009 19:18

SMBJones Wrote:
-------------------------------------------------------
> Hi, Your Oyster Card will be valid from January
> 2010, so not long to wait.


Fantastic news - thank you!

RuthMcT

messageRe: Station Manager Corner
Posted by david_carnell 29 June, 2009 13:51

Hi Barry. You're doing a great job.

I'm impressed with the new bits at Peckham Rye but the barriers are causing a problem. I turned up at the station at 13:30 today to get a 13:42 train. The ticket office was closed and with only one ticket machine and a looooong queue I had no alternative. I could in the past have bought a permit to travel and got a ticket later but now I'm stuck. I missed my train.

Could we at least have another ticket machine please for when the office is closed. An the young man attending
the barriers wasn't exactly sympathetic to my plight.

If Ken can get through without a ticket exceptions can clearly be made. This was a situation that I felt
merited one.

Am I being unfair? Clouded by the moment?



Edited 1 time(s). Last edit was 2009:06:29:14:51:56 by david_carnell.

messageRe: Station Manager Corner
Posted by Izodia 29 June, 2009 14:46

Barry,

Another ticket question. On Saturday I was going to St Pancras catch the Eurostar and coming back Sunday. I was able to buy a single to get up there and hoped to be able to buy a single to get back the next day but that wasn't possible. I have been able to do this sort of thing before at London Bridge when catching a train out into Kent. Is it because London Bridge is a main ticket office or is the problem that the journey back from St Pancras meant using the tube first? I hope that makes sense...

But generally another satisfied customer...East Dulwich station is noticeably improving!

messageRe: Station Manager Corner
Posted by SMBJones 29 June, 2009 18:57

Hi and apologies for the inconvenience today

I was aware of some issues with the IT in the ticket office today hence the windows being closed, however there should have been a notice informing the passengers of this. I will chase this up tomorrow with the staff.

Once the Oyster Pay As You Go is introduced next year, I can assure you the queues will be a lot less, in view of this there will be no need for an extra Ticket Vending Machine, although I will be monitoring this situation once we go live, I am afraid I wil not be installing an extra machine at this time.

I am not sure I understand the Ken comment so please elaborate?? and no you are not being unfair, I think today was just bad luck with timings and IT issues

Regards

Barry


david_carnell Wrote:
-------------------------------------------------------
> Hi Barry. You're doing a great job.
>
> I'm impressed with the new bits at Peckham Rye but
> the barriers are causing a problem. I turned up at
> the station at 13:30 today to get a 13:42 train.
> The ticket office was closed and with only one
> ticket machine and a looooong queue I had no
> alternative. I could in the past have bought a
> permit to travel and got a ticket later but now
> I'm stuck. I missed my train.
>
> Could we at least have another ticket machine
> please for when the office is closed. An the young
> man attending
> the barriers wasn't exactly sympathetic to my
> plight.
>
> If Ken can get through without a ticket exceptions
> can clearly be made. This was a situation that I
> felt
> merited one.
>
> Am I being unfair? Clouded by the moment?

messageRe: Station Manager Corner
Posted by SMBJones 29 June, 2009 18:59

I think I understand, just need to clarify one thing, did you try to purchase the ticket from ED? once I have this information I will come back to you ASAP

Regards

Barry


Izodia Wrote:
-------------------------------------------------------
> Barry,
>
> Another ticket question. On Saturday I was going
> to St Pancras catch the Eurostar and coming back
> Sunday. I was able to buy a single to get up there
> and hoped to be able to buy a single to get back
> the next day but that wasn't possible. I have been
> able to do this sort of thing before at London
> Bridge when catching a train out into Kent. Is it
> because London Bridge is a main ticket office or
> is the problem that the journey back from St
> Pancras meant using the tube first? I hope that
> makes sense...
>
> But generally another satisfied customer...East
> Dulwich station is noticeably improving!

messageRe: Station Manager Corner
Posted by david_carnell 29 June, 2009 19:38

Thanks for getting back so quickly Barry.

Whilst a sign up informing passengers of "IT problems" may have been informative it wouldn't have alleviated the situation.

My "Ken comment" was somewhat tongue-in-cheek. Our former Mayor was allowed to pay for his journey at his destination due to having been "in a rush" to get on a train. I too was in this situation today and even had allowed myself 10 minutes to get my ticket in the middle of the afternoon (hardly a peak hour). I had an appointment to get to and just wondered if sometimes some sympathy with customers plights might not go amiss with barrier staff.

There were even inspectors on the train I did manage to get asking to inspect my ticket when I'd got on at Peckham Rye - I could have bought a ticket from them given the chance - but these days that isn't allowed. A silly situation.

Anyway, no real harm done just a petty annoyance. Keep up the hard work and thanks again.

messageRe: Station Manager Corner
Posted by Izodia 30 June, 2009 09:07

Hi Barry, yes I was trying to buy this ticket from ED.

messageRe: Station Manager Corner
Posted by Jeremy 30 June, 2009 11:16

Just wanted to say how much cleaner the areas next to the paths are these days. Not sure if it was your guys Barry, or someone else... but it's a lot better now. It used to really stink when walking up to the platform on a hot day!

messageRe: Station Manager Corner
Posted by dbboy 30 June, 2009 14:12

What is the name of Barry's counterpart Station Manager responsible for Honor Oak Park station?

messageRe: Station Manager Corner
Posted by SMBJones 30 June, 2009 15:51

Hi

I have to take credit for this, not sure if you were aware I have employed a mobile cleaning team that clean four stations that do not have platform staff

Barry


Jeremy Wrote:
-------------------------------------------------------
> Just wanted to say how much cleaner the areas next
> to the paths are these days. Not sure if it was
> your guys Barry, or someone else... but it's a lot
> better now. It used to really stink when walking
> up to the platform on a hot day!

messageRe: Station Manager Corner
Posted by SMBJones 30 June, 2009 15:52

Hi

If you post or send me a PM I will deal with your issue, my colleague in that area is away on leave at present

Barry


dbboy Wrote:
-------------------------------------------------------
> What is the name of Barry's counterpart Station
> Manager responsible for Honor Oak Park station?

messageRe: Station Manager Corner
Posted by SMBJones 30 June, 2009 15:57

Hi

There was no reason for the staff member not to sell you the return ticket for the next day. We shall ensure that this does not happen again, maybe some confusion not sure but we will have a chat with him. Sorry for the inconvenience

Regards

Barry


Izodia Wrote:
-------------------------------------------------------
> Barry,
>
> Another ticket question. On Saturday I was going
> to St Pancras catch the Eurostar and coming back
> Sunday. I was able to buy a single to get up there
> and hoped to be able to buy a single to get back
> the next day but that wasn't possible. I have been
> able to do this sort of thing before at London
> Bridge when catching a train out into Kent. Is it
> because London Bridge is a main ticket office or
> is the problem that the journey back from St
> Pancras meant using the tube first? I hope that
> makes sense...
>
> But generally another satisfied customer...East
> Dulwich station is noticeably improving!

messageRe: Station Manager Corner
Posted by plimsoul 30 June, 2009 20:43

hi

sorry to moan but i was very angry today when still before 9.30 there were 8 inspectors (4 on each platform) doing very little but chatting. but downstairs there was one ticket machine out of action due to lack of tickets and a long queue (i missed 2 trains to London bridge) at the ticket office as the woman behind the counter struggled.

i really was not impressed: if they are going to check tickets at a time when still charging rush hour prices then all facilities should be working.

the station is looking better and i love what is happening at peckham rye but that really annoyed me this morning as normally i would have jumped on the train and simply bought my travel card at London bridge.



Edited 1 time(s). Last edit was 2009:06:30:21:01:31 by plimsoul.

messageRe: Station Manager Corner
Posted by SMBJones 30 June, 2009 21:03

Hi, not what Southern likes to portray, I will speak with the revenue manager tomorrow

Apologies or this

Barry


plimsoul Wrote:
-------------------------------------------------------
> hi
>
> sorry to moan but i was very angry today when
> still before 9.30 there were 8 inspectors (4 on
> each platform) doing very little but chatting. but
> downstairs there was one ticket machine out of
> action due to lack of tickets and a long queue (i
> missed 2 trains to London bridge) at the ticket
> office as the woman behind the counter struggled.
>
> i really was not impressed: if they are going to
> check tickets at a time when still charging rush
> hour prices then all facilities should be working.
>
>
> the station is looking better and i love what is
> happening at peckham rye but that really annoyed
> me this morning as normally i would have jumped on
> the train and simply bought my travel card at
> London bridge.

messageRe: Station Manager Corner
Posted by Reg Smeeton 01 July, 2009 08:27

plimsoul Wrote:
-------------------------------------------------------
> that really annoyed
> me this morning as normally i would have jumped on
> the train and simply bought my travel card at
> London bridge.

...and London Bridge would then have fined you 20 Plimsoul. At least, they fined me 20 at the London Bridge booth the other day. I had jumped on the train because there was a 5 minute queue at the East Dulwich machine and the train was leaving in 2 minutes. I was told that unless tickets are not on sale at the original station, you have to pay the fine. Long queues are not an excuse, apparently.

messageRe: Station Manager Corner
Posted by Izodia 01 July, 2009 09:22

Oh I hope I haven't got anyone in trouble! I was just after understanding the ticket rules. But that's very helpful if I can buy tickets back to ED...it's a lot quicker at London Bridge if you've got your tickets already bought.

Thanks for the information. :-)

messageRe: Station Manager Corner
Posted by the-e-dealer 01 July, 2009 11:27

Southwark have also wasted money on a NON FUNCTIONAL HELP POINT AT NUNHEAD.

Anyone know why thousands were spent at Nunhead on graffit proof mosaic. And then months later it was taken down again?

--------------------
Nor do I

messageRe: Station Manager Corner
Posted by james_r 01 July, 2009 12:21

Barry,

A couple of requests from me, one minor one regarding ED station, and one more significant issue regarding Southern's operating practices, which I'd be grateful if you could pass on the the appropriate person in Southern.

At ED station, can you remove the faded property advert board nailed on to the fence on the path up to Platform 2. It's been there for around 5 years or more, and has graffiti on it. The houses it was advertising have long been sold, and the sign was simply left there by the developer.

Regarding operating practices, I would like to see a change in customer management when tickets are not properly available at stations. There needs to be a pro-active process where Southern identifies problems (ticket machine faults and ticket sales staff absenteism) early, and then puts in people either at the station itself or at London Bridge to help customers buy tickets. I would like to see a major shift from the attitude of "Why haven't you got a ticket? We don't know that station has a problem. Join the queue and wait your turn" to "We know there was a problem. We are sorry we did not provide the ticket sales facilities we should have done for your journey. We are here to help deal with that issue, and to quickly and efficiently sell you a ticket". This would require (1) a process whereby Southern checks in with each station routinely every day and uses that information to manage its London Bridge and other staff, and (2) a change in behaviours and roles, when appropriate, by ticket sales staff. These would lead to much better quality of customer service.

I would also like to add my thanks for all your recent efforts and the very welcome tangible improvements at ED and Peckham Rye.

Goto Page: PreviousFirst...4567891011121314...LastNext
Current Page: 9 of 37

Back to top of page
Sorry, only registered users may post in this forum.
Donate                   Terms of use                  Help & FAQs                   Advertise               RSS rss feed