Went there this afternoon for a cheeky G&T with my OH.
Abysmal service...about 10 very young members of staff stood around flapping behind the bar but NOT actually serving people
(a mention here for the only one who seemed in control and working-a VERY tall young guy with dreads if you spot him stand in the area he's at and you'll get a drink he seemed to be the only one actually spotting customers waiting otherwise..good luck!)
finally got served by just asking a guy standing looking gormless staring into space "Hi-can you serve me?"
Got the G&T no lemon no straw no nada (contrast to the Alma in CP where it came with slices of cucumber and I got asked what gin I wanted)-I had to ask for a slice of lemon which lead to him bumbling around some more looking alarmed,
No question about what gin I wanted either-just clueless.
Glanced at menu looked pretty meh-not seasonal at all-Sausage and Mash..today? in 30degree heat!
not even gastro pub style just very kind of wetherspoons £14 for sausage and mash
salad niscoise I think was about a tenner.
they had Ceaser salad which I don't think Ive seen on a menu since the 80's.
In fact the menu looked very dated and most dishes overpriced by a few quid.
Sad because I loved that pub!
A word to management-and I work in retail in the west end so I do know know about service.
GET EXPERIENCED STAFF BEHIND THE BAR-its all well and good having lots of staff but if only one appears to know what he's doing on a busy saturday its not good enough.
give them training-its not enough to know how to use use the till-they need to know about how to serve.
Gin-what gin? our house gin is...would you like lemon in it? or Lime? Cucumber? etc
if you are going to do it do it right.
You're more expensive than Wetherspoons but I'd get more informed service there and a lime in my drink