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Sold a faulty item


GREECE

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I'm not Admin, but please do not waste the non-urgent police line's time. This is a civil matter not a police matter, unless you believe that the item was stolen. Private buyers of second hand items have fewer rights as opposed to buying something from a retailer. THe CAB has a consumer helpline: https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/


You can also look at this helpful guide (last updated in Sep 2018) - https://www.saga.co.uk/magazine/money/spending/consumer-rights/what-are-your-rights-when-buying-second-hand-goods

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101 is for crimes that do not require an emergency response. It's not for vendor/buyer disputes. IlonaM is quite right, don't waste police time on commercial issues, they've got rather more important stuff to deal with.


ETA Actually find it unbelievable that - from the evidence of your other posts - you're trying to involve the police because you're unhappy with the quality of a dining table you've bought! Pack it in.

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You should know that you have a responsibility to inspect items before you hand over money. The seller said the chairs weren't in good repair and the table was scratched so you should have checked carefully first.


I hope you told the police that the seller had actually pre-warned you but you ignored it

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GREECE Wrote:

-------------------------------------------------------

> Jules and boo

> Rendall Harris

>

> Actually I showed my texts and the sellers texts

> and they still said I have a case

> Silly meandsilly police

> I'm sure you know better


Mad as a box of frogs. I know people who work in the police service, trust me they are not interested in your dining table.

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Greece, if you can demonstrate there were faults that were not highlighted and that with the recommended repairs that the goods were not fit for purpose, you may well have a case for the small claims court. I do feel your pain and do wish you well in resolving this. One would hope that there was an element of goodwill on behalf of regular and long term forum members.
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  • 3 months later...

rendelharris Wrote:

-------------------------------------------------------

> Still can't quite believe that someone went to buy

> a table and chairs, looked at them, bought them,

> took them home, then decided they weren't up to

> what they'd been told and called the police.

> Called the police. Sorry, that is utterly bonkers.



Great thread ☝️😃

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rendelharris Wrote:

-------------------------------------------------------

I know people who work in

> the police service, trust me they are not

> interested in your dining table.



:)) :)) :))


Just reading this thread again, that has really cheered me up after a shit few days :)) :)) :))

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Civil not criminal law. Google your problem and plenty of advice about how to proceed. Only ring 101 when I am desperate and they take yonks to answer so I wouldn't waste their time. Write a letter, letters are great in this situation and tend to get more of a response than texts and e-mails. Trading Standards probably wont have resources to help (or even respond) and will generally refer you to the CAB. Ultimately Small Claims Court. Not a police matter unless there is harassment, threats, physical harm. But thanks for the distraction from Brexit.
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