I bought a very cheap HP printer on Friday as a stop-gap after an expensive Epson printer I ordered arrived with a faulty hinge and the top hanging off at one side
So much for quality control
Everything is fine, in fact a lot better than I expected for the price, except that it won't print properly from A4 Word documents. I just get A5 sized text in the top right corner of A4 paper (or sometimes in the middle).
Photos, Excel spreadsheets, PDFs and selections of text from websites all print normally.
I realise this is something to do with the settings either in Word or the printer, but I have (I think) been through absolutely everything on both and everything is set to A4. There seems to be no option to select "print to actual size" or whatever, which might have helped if there had been.
I've also done all the turning on/off stuff.
The printer firmware is up to date, and also Windows automatically updates on my laptop.
I originally thought it might be due to trying to print a document with narrow margins, but even printing with normal margin size has the same issue.
I have been all through the HP online virtual help - which didn't help. I phoned HP and - surprise surprise - everybody was busy. They are supposed to be phoning back and haven't.
I am tearing my hair out because surely this must be a really simple issue to resolve, and I have wasted hours on it.
Are there some settings somewhere which I may have missed, probably within Word, which is causing a mismatch with the printer?
ETA: I have never had this problem with any other printer I have ever had.
Edited 1 time(s). Last edit was 2019:09:16:14:30:01 by Sue.