My original BT line, so original it would have been fitted by the GPO, sags. I reported it to TalkTalk years ago who said "that is for Openreach to sort". Openreach said "that is for TalkTalk to sort"
So I went up a ladder and half sorted the problem. I returned to BT and had a separate fibre optic line installed. I now see the original line is sagging on the new fibre optic line. Worried that the next storm will do damage.
Pre Covid-19 I'd talk direct to BT but the last call had a recorded message and told me to go on line. On line did not give me the opportunity to explain, tested my new line and had a caveat that I may be charged.
Before I report it to Openreach anybody had similar experience? Ideally just take away the old line. I can't imagine a time when we or future occupants would resort to copper rather than fibre