We paid £1,750 deposit
for a spot. We had to cancel 3 months before the start date and they returned £0 (!!!). The worst part is that they are within their right because it says so on their T&Cs. So 2 pieces of advice for newbie, sleep-deprived parents like us:
1. Read the T&Cs. Do not rely on email clarifications from the nursery, read the document.
2. Look for another nursery. Who wants to deal with the kind of people that keep £1,750 they did not earn just because they can?
The whole story is long including an email sent at 9PM on a Friday where the nursery offered to return 50% only if we accepted on the spot: “That offer requires acceptance tonight, after which we will no longer engage in dialogue on this matter and your full deposit will be retained in line with our terms and conditions”. When we asked for a full refund they took the offer off the table. Does this sound like what you’d expect from where you drop off your kids every day?
A couple of notes on this:
Feel free to send me PMs with any questions you have, I have received some already.
Also, if you've had problem with the nursery I encourage you to leave a Google review, other ED parents should know!
Edited 2 time(s). Last edit was june 12, 04:21pm by peckhamese.