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messagePiplings nursery
Posted by Hannaah james 26 October, 2019 20:05

Hi all,

Could any ex clients or current clients please give me any experience they have had or currently having with Piplings, either their staff/management or day to day care

Thanks
Hannah x

messageRe: Piplings nursery
Posted by george74 29 October, 2019 09:08

Hi Hannah.

From our experience of dealing with Piplings, I would stay well clear. Whilst the day care is supposed to be pretty good, the overall management team/owners are truly shocking. We placed a £1,400 deposit with them to take our son, only to find out a week later that we were pregnant, and could not afford the fees on one salary. 3 months out and with a waiting list as long as your arm, they refused to refund us any monies from our deposit, and I would go so far as to say they were very arrogant about the fact that they could do so. It seems they have a separate income stream from ‘deposit payments’, as we were one of several, we later found out..... Would not recommend for sure! Plenty of other good nursery’s in ED, so best of luck.

messageRe: Piplings nursery
Posted by holwil86 07 November, 2019 09:03

George, I am very sorry to hear of your situation however it is unfair to tell others to avoid the nursery because of it. The nursery is a business. You signed a contract that said the deposit was non-refundable. Why should the nursery have to waive the conditions of the contract because they no longer suit you? Any nursery in East Dulwich could have done the exact same thing.

We have had a fantastic experience with the nursery to date and I would very much recommend them. Our child has come on leaps and bounds during their time there and the keyworkers show a genuine passion and enthusiasm for the children every single day. Haven't been able to fault a thing so far.

Please don't let the above poster put you off.

messageRe: Piplings nursery
Posted by goldilocks 07 November, 2019 09:22

But for balance - I'd have to say that in years of using the forum, that's the first whole-hearted recommendation for Piplings I've ever seen! I would recommend searching for previous comments which are generally along the lines of the care in the nursery being fine / good and the management / admin being awful. It may be though that things have changed recently and the glowing recommendation above is the new normal, but would make sure you had understood everything fully before signing up.

messageRe: Piplings nursery
Posted by charl January 30, 02:43PM

I am probably a bit late to the table on this one. But I also wanted to add that my husband and I are delighted with the care that our son receives at Piplings. The whole team are so friendly, attentive, professional and like the previous comment, our son really has come on leaps and bounds and more importantly he's so happy and absolutely loves it!

messageRe: Piplings nursery
Posted by B&G January 30, 03:17PM

We went for a viewing and I got a horrible vibe. The introductory email says - and I quote - "arrive too early and we will leave you outside waiting, yes, even if it is raining".

I asked a question about child to adult ratios on the tour, mainly to make polite conversation because it was so awkward and was told "we aren't going to answer that now, there is an opportunity for questions at the end".

Then, in the garden, I was quite puzzled to see all the babies in the garden penned in by milk crates, whilst the bigger kids ran around. You'd think for £1800 a month they could afford to fence off a separate section if it's required.

They are really strict on things like breakfast time (arrive "late" and your kid doesn't get any food), and they always leave the main gate open despite all the buggies being stored in the front garden. A friend had her Bugaboo Chameleon stolen and the nursery initially refused to even tell the other parents, let alone assist her.

I put a post out like this when we were looking and I received countless messages from nursery parents who have had problems. Hopefully some will get in contact with you also.

messageRe: Piplings nursery
Posted by motorbird83 January 30, 06:32PM

I have friends with children there. The actual staff are meant to be lovely but they've complained the management aren't great. Most recently they changed food preparation policy without informing parents and then were less than forthcoming when challenged about it etc.

Life is too short. I'd avoid.

And to the poster who said all nurseries in ED would behave as Piplings did about the deposit I can assure you that's not true. My daughter's nursery held her place at no cost when I informed them I couldn't start at the agreed date due to unforeseen circumstances they were sympathetic to. They also have a hardship fund for children whose parents fall on hard times. And they are OFSTED outstanding.


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