Re: Recommendations for plumber/ heating specialist?
Posted by Growlybear
31 October, 2018 15:07
Another huge recommendation for Pete - I have been amazed by his attentive service. I called him on Monday when another heating engineer couldn't fix our boiler, which had broken down over the weekend. He arrived within half an hour, and found that the PCB wasn't working. I managed to source a replacement the next day, and spoke to him in the afternoon. He called round at 8.30 last night, and spent another hour fitting the new PCB. Sadly he then found that the fan was also not working. Our boiler is about 20 years old and replacement parts are now very expensive, so he recommended we should call out the manufacturer's repair service who have a call out charge which includes all parts, which he said would be a cheaper option than buying another major replacement part for him to fit. He then texted me this morning to say that he was removing an old boiler today which was the same make, and offered to come round to replace my fan with the one from the redundant boiler. He made a long round trip, and spent another hour trying to resolve the problem. Once the fan and the circuit board were both working, he then found that there was yet another faulty part, so at this point we agreed that I would call out the manufacturer. However, Pete had also spoken to the shop where I had bought the PCB from yesterday, explained what had happened, and has arranged for them to give me a full refund.
I really couldn't ask for better service than this. Pete really has gone far out of his way to help and we will definitely use him again at such time as we need to replace our boiler.