Re: Fully qualified and certified part p electrician registered with NAPIT
Posted by BTR
29 September, 2019 18:44
We had a very poor experience with Grant.
Grant and Clive have completed a few electrical works for us and whilst the work itself was good, the poor service really outweighed it and meant that we really can't recommend them.
Grant didn't show for our appointment twice. My partner and I had to call and text him all day and he never replied. We had already pre-paid over £100 for some of the work he was set to do, so this was awful service and quite concerning.
On another occasion when he was late we had to continually chase him on the phone, even ringing his Dad (Clive) to get hold of him. In this scenario Clive was sent to complete the work instead of Grant and well over an hour later than our appointment. Whilst the work was good it was hugely frustrating as we had to explain the jobs again.
One job that Grant had told us previously was possible and was set to complete in this appointment, Clive told us wasn't possible and would need further testing before we could determine what could be done. This was really inconvenient for us as Grant had made it sound like a quick and easy job.
Whilst the pair are perfectly nice and completed the work well, the service was so unreliable and poor that we wouldn't work with them again.