My debit card stopped working at cash points a couple of weeks ago, I went into the bank to withdraw some cash and told them the problem, they gave me the cash I wanted and allegedly checked my account and ordered a new card.
No card arrived. Went into the bank a week later, new card hadnt even been ordered, account allegedly checked and new card ordered.
New card arrived Tuesday, tried to use it yesterday, transaction not authorised....... went online today, seems that although my genuine transaction was declined, transactions in Montreal and Johannesburg on the same day were not!!!
My card was cloned early April! Numerous ATM withdrawals have been made up to my daily cash withdrawal limit on numerous days since 2nd April. They are all in South Africa and Canada.
I now have no access to my account / money (internet banking doesnt work when card cancelled) and have to wait a month to get the money back, even though the bank have told me its fraud (NSS) and I will get a full refund! hmmmm
I used my card three times just before this happened, once in an Abbey ATM in Leather Lane, once in WHSmith in Leather Lane and once in a bar in ED.
The international fraud team are investigating...... will let you know how long it takes to sort! Can anyone lend me a tenner
Edited 1 time(s). Last edit was 2008:04:24:10:52:45 by ClareC.