We are trialing a dedicated East Dulwich COVID-19 Area on the forum here - please keep it useful.

Forum Sponsors

www.aardvarksweeps.co.uk

www.fabbeautelondon.com

www.advancedpainters.co.uk

Advertise here

The East Dulwich Forum
Which pubs, bars, restaurants and take-aways do you avoid?
messageBest Broadband in East Dulwich?
Posted by Heart108 18 January, 2019 20:45

After years of using Virgin and paying nearly £60 for "Phone ( I never use, Tivo + Fast Broadband" Package) I have got sick of the extortionate price and am looking at a letter just come through the door from BT "Superfast Fibre Broadband Unlimited" for £29.99 a month including line rental.

Since we have reluctantly not wanted to change our little used but still necessary BT landline (BT phone rental charge monthly is outrageously high)- are there any bright independent consumer opinions on this?



Edited 1 time(s). Last edit was 2019:01:18:20:46:06 by Heart108.

messageRe: Best Broadband in East Dulwich?
Posted by Bic Basher 18 January, 2019 21:16

All fibre broadband providers that use the Openreach network buy their fibre broadband wholesale from BT. The main difference is in price. Speed will depend on where you live to the exchange on LL.

I'm on TalkTalk, but live next to the exchange, so get 75mb download on TalkTalk. This I'd expect to the be the same if I switched to BT, Sky etc.

If you plan to buy copper broadband, some providers have what is known as LLU, local-loop unbundling where they can provide their own service, which may be faster than BT. TalkTalk and Vodafone have this at the Dulwich exchange.



Edited 1 time(s). Last edit was 2019:01:18:21:17:56 by Bic Basher.

messageRe: Best Broadband in East Dulwich?
Posted by tash b 18 January, 2019 21:21

Hi there I had bt the broadband was terrible been with sky now for 4 yrs have no problems at all.
A few of my neighbours recently changed to sky and my mum as well who lives in east dulwich I can see sky are doing sky fibre max and phone line for £27 a month for 18 months. Hope that helps a bit

messageRe: Best Broadband in East Dulwich?
Posted by Heart108 18 January, 2019 22:28

@Bic Basher + tash b - thank you! .. this is the kind of helpful info I was looking for - let's see what else comes up

messageRe: Best Broadband in East Dulwich?
Posted by Penguin68 19 January, 2019 11:47

Hi there I had bt the broadband was terrible been with sky now for 4 yrs have no problems at all.

BT Openreach is the underlying local network provider for both BT Retail and Sky. Did you buy an uprated service (copper to fibre for instance) when you moved to Sky? Otherwise there really isn't any obvious reason why pipe badged 'BT' should perform worse than pipe badged 'Sky'. Just changing over from the same level of service wouldn't have required any work in the local network at all, just, probably re-terminating on a different line card in a different rack on the exchange. Line-card performance is pretty well identical (unless you have a faulty line card). The back network (again) from the exchange is going to be technologically very similar (and probably again bought wholesale from BT).

I have been with BT for very many years and problems have been very few - never lost service for more than a couple of hours - and much less than once a year for such a loss. As I have upgraded my deal (from dial-up to ADSL to fibre) my service quality and performance has ramped up with the price. I have not had any real problems with network congestion (slower speeds at key times) although this has been noticeable when e.g. snow has piled people in to work-from-home. Network resilience is not designed around such worst case scenarios.

As far as services locally are concerned, there are only two local infrastructure providers, BT (through its arms length BT Openreach subsidiary) and NTL Cable trading as Virgin. If you're not on Virgin you are on BT if you have a wired connection.

messageRe: Best Broadband in East Dulwich?
Posted by Sue 19 January, 2019 12:36

I changed to BT last year because taking into account all the special offers which in effect reduced the price I paid, they were cheaper than Plusnet at the time (who I was then with) and for some reason I thought their router would be better.

However I will be leaving them as soon as I can.

In my experience, their customer service is absolutely abysmal. Plusnet's customer service was always excellent.

I haven't found the actual BT broadband to be noticeably better than I was getting with Plusnet (and yes I know that BT is Plusnet's "mother company") but even if it had been I don't think I would stay with them.

I'm leaving as soon as I can, which sadly is not till September as I am on an eighteen month contract.

I also have a sim only mobile contract with BT, which ends in March, and I will be moving elsewhere with that as well.

I always look for value for money, and good customer service is vital in my opinion. Unfortunately this time I was swayed by cost, but I won't make the same mistake again.

messageRe: Best Broadband in East Dulwich?
Posted by kerry2015 19 January, 2019 13:17

Plusnets customer service may have been good previously, but judging from many online comments and review site's, that doesn't seem to be the case now. Take that along with the shambolic billing issues they have after implementing a new system, which seems like nobody decided to test beforehand, then I would be very wary about signing up to any of their services.

messageRe: Best Broadband in East Dulwich?
Posted by Bic Basher 19 January, 2019 13:19

Ironically both BT Retail and Plusnet are owned by....BT. They also own EE's home broadband too.

messageRe: Best Broadband in East Dulwich?
Posted by tash b 19 January, 2019 14:41

Penguin68 Wrote:
-------------------------------------------------------
> Hi there I had bt the broadband was terrible been
> with sky now for 4 yrs have no problems at all.
>
> BT Openreach is the underlying local network
> provider for both BT Retail and Sky. Did you buy
> an uprated service (copper to fibre for instance)
> when you moved to Sky?

No I didnít had standard broadband from bt to sky only upgraded to fibre last year, was paying for bt broadband and wasnít getting it unless I was on top of the box they was not interested at all when I kept complaining asking for help moved over to sky and picked up the broadband in every room.

messageRe: Best Broadband in East Dulwich?
Posted by ed26 20 January, 2019 15:34

Virgin all the way here. Speed is rarely below 200Mbs - maybe a slowdown on weekend evenings but still > 100Mbs. Apart from the 24-48hrs outage last year, the connection has been rock solid. I know we're lucky, but it's good when it works as it should.

messageRe: Best Broadband in East Dulwich?
Posted by happyjack 25 January, 2019 16:44

Virgin will continue to raise the price of your package year after year (and it seems keep the prices the same for new customers), in the hope that you will swallow it. After every 12 month contract is up, I phone them and ask them to match the existing rate, and tell them that I will leave otherwise - last increase was from £35 to £42. I still pay £35 a month for their phone, 100mpbs fibre, and basic tv package.

Firstly, I think you should check what package you are on (£60 seems crazy for the same package I have), and then phone them to see if they can more closely match their current deals online for you: [www.virginmedia.com]

messageRe: Best Broadband in East Dulwich?
Posted by mimifantasia87 25 January, 2019 17:15

plusnet- speed is pretty good and never any problems smiling smiley and cheap'ish

messageRe: Best Broadband in East Dulwich?
Posted by UnaAllan July 08, 07:48AM

Virgin and BT become really expensive this year, itís better to find other providers. I can recommend you a cheap internet. I have tried many different providers. And in the end, I was advised to use https://usave.co.uk/broadband/. I used it for two months and the benefit was very large. Now I only use it. And if you are looking for something cheaper that you should consider this option. There are different packages there. You can choose the one you like.



Edited 1 time(s). Last edit was july 11, 11:32pm by UnaAllan.

messageRe: Best Broadband in East Dulwich?
Posted by ianr July 08, 08:46AM

UnaAllan Wrote:
---------------
> It's very expensive, I agree. I would
> change the provider if I were you. There
> are many inexpensive ones.

Welcome to EDF. Is there anything you can say to undo my presumption that you're another username created with a view to earning money by using this forum to promote external websites?

messageRe: Best Broadband in East Dulwich?
Posted by tiddles July 08, 09:16AM

That aside - is it still thumbs up for bt? We have virgin but just too expensive but can not afford to lose any internet capacity (needed for work plus youngsters using all the time) latest recommendations appreciated.

messageRe: Best Broadband in East Dulwich?
Posted by lpool July 08, 10:21AM

If you never use the landline phone then Vodafone is good value. We are paying a 3rd of previous BT bill.

messageRe: Best Broadband in East Dulwich?
Posted by ED Light July 08, 12:37PM

Second the Vodafone recommendation, mobile and broadband bundles work well, especially when paired with 1 or 2 of the streaming providers

messageRe: Best Broadband in East Dulwich?
Posted by tiddles July 13, 01:05PM

thanks ED light and Lpool - I was wondering if anyone was using them and they were ok.
may have to investigate (I am such a techno dunce I am terrified of making a dreadful mistake!)

messageRe: Best Broadband in East Dulwich?
Posted by bonaome July 16, 06:10PM

As various have pointed out the fibre bb I the area comes from BTís pipes regardless of who you buy it from. Some people will notice a difference between provider because
- the routers are different
- theyíve signed up to an unlimited deal whereas before they were throttled or vice versa
- when the changes were made at the exchange a problem in previous set up was corrected

Most people can vastly improve their wifi speed by doing a search on you tube and following a few tips about where to put your router and how to set it up.

I have flip-flopped between BT - Sky - Plus Net over the last 10 or so years based on who would offer the best deal. The plus net router is horrible if you have a place on different floors or lots of stuff between it and where you mostly use the wifi. BTís is probably the best router and Skyís is close (and this May have changed recently -they do sort of go neck and neck). But Iíd advise anyone with a house to invest in a mesh router (easily bought on Amazon or in Argos). I bought a very basic system for £200 and the wifi is like a rocket all over the house. Just plugged it into the PlusNet modem and followed the prompts on the phone app that goes with the system and that was it. The same system will work regardless of which provider's modem you are attaching it too.



Edited 2 time(s). Last edit was july 16, 10:29pm by bonaome.

messageRe: Best Broadband in East Dulwich?
Posted by magmagda October 13, 09:06PM

I would advise to avoid Virgin. We had problems with them in the past and now can't find a way to leave. We are moving our house and phoned them up to cancel the contract, but later found out that they didn't actually do it. Having have to call them each year to re-negotiate the contract is a horrible experience, as they try to trick you all the time. Most of the people I spoke to seem to follow the same pattern: ignore what you told them and keep selling you things, at times being rude or arogant.

A friend of mine left them years ago and they keep sending her junk mail all the time. She asked them to stop several times and they just ignored her.

messageRe: Best Broadband in East Dulwich?
Posted by Sue October 14, 11:28AM

Re bonaome's post above, I have Plusnet.

I have also in the past used BT and didn't find any difference in the router performance, though I was expecting to.

On the rare occasions I need to use broadband in a room where the signal is weak, I run a long phone extension cable to the room and just plug the router into an electric socket there.

It's much cheaper than other methods,though obviously not ideal if you want something permanent.

You just have to not trip over the cable 🤣

messageRe: Best Broadband in East Dulwich?
Posted by Penguin68 October 14, 02:57PM

I have also in the past used BT and didn't find any difference in the router performance, though I was expecting to.

Why? BT owns Plusnet and they use the same kit in the exchanges. Plusnet is a no frills version of the BT offer in effect.

messageRe: Best Broadband in East Dulwich?
Posted by bonaome October 14, 07:29PM

Penguin68 Wrote:
-------------------------------------------------------

.... > any difference in the ****router**** performance, ....


> Why? BT owns Plusnet and they use the same kit in
> the exchanges.


The BT router is better spec'd than the PN one, so that's why you'd perhaps expect to notice a difference. Sue didn't, I certainly did!

messageRe: Best Broadband in East Dulwich?
Posted by Bic Basher October 16, 12:05AM

ISP routers are usually awful, but BT, Sky and TalkTalk have all introduced new routers that are a lot better.

messageRe: Best Broadband in East Dulwich?
Posted by kerry2015 October 16, 10:32AM

I moved to plusnet last year and have been very happy with the service. I was previously with BT, so I had one of their routers which I've continued to use. Plusnet router was rather poor in comparison, understandably so given the price difference in the offering.

messageRe: Best Broadband in East Dulwich?
Posted by Sue October 16, 02:17PM

kerry2015 Wrote:
-------------------------------------------------------
> I moved to plusnet last year and have been very
> happy with the service. I was previously with BT,
> so I had one of their routers which I've continued
> to use. Plusnet router was rather poor in
> comparison, understandably so given the price
> difference in the offering.


At the time I moved to BT, they had some kind of cashback offer which meant it was actually cheaper than Plusnet over the period of the initial contract (I temporarily moved my mobile to BT for the same reason).

After both the contracts expired, I moved my broadband back to Plusnet and my mobile back to iD.

However I'd never use BT again regardless of cost, because their customer service was absolutely appalling. They were also incredibly rude when I left, once it became clear that I wasn't interested in any of their "offers" to induce me to stay.

I may try their router again in light of what others have said above, however I'm not sure I've still got it sad smiley



Edited 1 time(s). Last edit was october 16, 02:19pm by Sue.

messageRe: Best Broadband in East Dulwich?
Posted by edcam October 18, 05:39PM

As annoying as they are, Virgin are overall the best. Wise to hassle them about the bills though.


Back to top of page
Sorry, only registered users may post in this forum.
Donate                   Terms of use                  Help & FAQs                   Advertise               RSS rss feed               Copyright 2006 - 2018 East Dulwich Forum