It is an absolute joke. I also signed up in July last year. No bin and no sticker arrived. After several phone calls I got nowhere so I emailed both email@example.com
and cc'd in the Strategic Director of Environment and Leisure - Caroline.firstname.lastname@example.org
. Another name you might want to add to any emails is Scott Fergusson - Waste Contract Performance Manager at Southwark Council. By raising an official complaint you will get your name in the system. Several different people emailed me and in October I was assured that my brown bin and sticker would arrive within 7 working days by a Business Support Officer with the Customer Resolutions Team. Guess what? I got not one but two brown bins and no sticker. Just when I was about to raise another complaint, my tenant finally reported that the sticker had arrived this week with a letter instructing to put it on your bin from 1 June 2019!! I just thought I'd have a quick check on EDF before I email again to request a refund for the six months without a garden waste service and I have the ammunition needed! I'm not a ED resident anymore but bringing this up with the ED councillors or MP sounds like a good idea. I suspect the Council just outsourced the service and have no idea / no care at all if it is being run effectively. They just want the extra revenue. I just hope other Councils don't go down the same route.