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messageRe: Royal Mail stole my package
Posted by Frenchpolisher 16 November, 2019 10:12

We have just received a letter from Royal Mail stating that the Delivery Office Manager checked with the post person and they have confirmed the game was definitely delivered to our address on the Friday and that the scan on the Saturday was an error with the PDA. Once again, I can categorically state the package was not delivered to us at all. RM's investigation is little more than a show.

messageRe: Royal Mail stole my package
Posted by JohnL 16 November, 2019 11:39

yummumbums Wrote:
-------------------------------------------------------
> Just thought Iíd let everyone know that GAME have
> refunded me for our missing item. The Royal Mail
> did track it as delivered to our address which it
> was not. In January we had a bank card go missing
> with Royal Mail and we still havenít got all our
> money back from when the card was fraudulently
> used. I actually dread anything that comes by
> Royal Mail. Sue - we had an absolute nightmare
> with eBay taking the buyers side. We sold an item
> for £350 the buyer received the item and then
> stabbed it with what looks like a screwdriver
> repeatedly. Despite having the photos of what it
> looked like when we sent it they sided with the
> buyer and we were left £350 out of pocket. I spent
> months trying to sort it out but in the end they
> refused to make further contact over the matter.
> Uggggh


Banks are normally good with bank card issues - very surprised they didn't refund straight away - mine say they send them with no identifying markings and they are not to be signed for - I asked for mine to go to a branch for me to pick up a while ago after issues where someone asked me to sign.

messageRe: Royal Mail stole my package
Posted by prisilla 16 November, 2019 14:42

We have just received a letter from Royal Mail,practically word for word as the letter sent to Frenchpolisher. What can I say.

messageRe: Royal Mail stole my package
Posted by Frenchpolisher 16 November, 2019 21:05

prisilla Wrote:
-------------------------------------------------------
> We have just received a letter from Royal
> Mail,practically word for word as the letter sent
> to Frenchpolisher. What can I say.

You'd think this Delivery Office Manager might have noticed a bit of a pattern.

messageRe: Royal Mail stole my package
Posted by katesonic 16 November, 2019 21:34

My postcode comes up on google maps as a couple of streets away...
Perhaps before jumping to conclusions about peoples integrity...
it might be worth exhausting other avenues ( so to speak).
Tech is more fallible after all.



Edited 1 time(s). Last edit was 2019:11:16:21:39:01 by katesonic.

messageRe: Royal Mail stole my package
Posted by Frenchpolisher 16 November, 2019 22:27

katesonic Wrote:
-------------------------------------------------------
> My postcode comes up on google maps as a couple of
> streets away...
> Perhaps before jumping to conclusions about
> peoples integrity...
> it might be worth exhausting other avenues ( so to
> speak).
> Tech is more fallible after all.

I think that most of us have said there could be other issues at work. However, five of these games being delivered to incorrect addresses on the same day? Seems unlikely. Additionally, shouldnít delivery drivers be checking the address as well as the post code? Just an idea. Whatever the issue, itís obvious that The Delivery Office in Peckham is currently performing very badly when it comes to the delivery of certain items and surely that is something that should bother all of us.

messageRe: Royal Mail stole my package
Posted by Sue 17 November, 2019 09:32

Frenchpolisher Wrote:
-------------------------------------------------------
> prisilla Wrote:
> --------------------------------------------------
> -----
> > We have just received a letter from Royal
> > Mail,practically word for word as the letter
> sent
> > to Frenchpolisher. What can I say.
>
> You'd think this Delivery Office Manager might
> have noticed a bit of a pattern.


Was the letter from the Delivery Office manager, or from some central place?

If the latter, they must have loads of different people dealing with complaints.

However surely somebody should be logging them and yes, should notice a pattern.

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