Re: Sainsbury’s dog kennel hill
I complained a few years ago about empty shelves, coupled with items on the wrong shelves (or maybe the right shelves with the wrong prices on). I emailed a load of photos with my complaint and received calls and emails within 24 hours. The manager called to say that they had used the photos in a training session and invited me in for a "guided shop." He was very helpful and said that they are aware of the problems and taking steps to rectify them.
That was about 5 years ago, and things never improved. It's got even worse. (Attached photo from a few months back).
Last week, I popped in for some fresh fruit at around 4pm and was told that the day's delivery had already sold out and the next delivery would come overnight. I guess that the ED store is constantly busy and they can't hold enough stock to get through the day. I wish they'd get rid of the tat section and dedicate the space to more display or warehouse space for food. I'm sure most shoppers would welcome the better food supply, even if it meant having to go elsewhere to get a saucepan or broken toy.
What forks me off most though, is that the loose fruit / veg is empty but they often have plenty of prepacked fruit and veg. This is a bit hypocritical, when Sainsbury's claims to have removed single-use plastic bags for the benefits of the environment. The manager told me that they would allow customers to break into prepacked goods when the loose shelves were empty, but I've never tried it.
It's not a new thing either - I've found this article from 2004 - sorry it's a subscriber article, but you get the gist from the first few paragraphs - [www.thetimes.co.uk