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messageVirgin Media Broadband down - ETA 10:05 22/5
Posted by ed_pete May 21, 07:22AM

Virgin Media Broadband down around Troassachs/Glengarry Road. ETA 4pm for a fix. Not so good for those of us WFH.



Edited 2 time(s). Last edit was may 21, 08:18pm by ed_pete.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by EPB May 21, 07:32AM

Try going into Settings and turn Mobile Data on. If this message appears on the forum, thatís confirmation that that tactic works.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by chris_i May 21, 08:06AM

Am on Glengarry and also having the same issue. Online media have been reporting issues nationwide over the last few days so guess we might actually be lucky to be OK till now.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by DuncanW May 21, 08:07AM

Our VM is down - we are in Oakhurst-Kelmore Grove vicinity.
Anyone else?

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by EPB May 21, 08:16AM

Do try the Mobile Data trick. It really works (see my earlier message).

Edited to add that it only works on my phone. Just discovered that my iPad doesnít even have a MobileData facility. Jk



Edited 1 time(s). Last edit was may 21, 08:21am by EPB.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by JohnL May 21, 09:02AM

My WFH backup is my phone data and survived a week on that back in February.

There are painful issues with the hotspot falling off after the PC goes to sleep and then not rejoining - and people moaning about the same issue way back in 2012 sad smiley.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by chris_i May 21, 09:08AM

Using a mobile hot spot is a good idea if you have unlimited mobile data.

Otherwise if you're having a lot of conference calls or using other data heavy apps/processes you might find yourself running out pretty quickly!

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by JohnL May 21, 10:14AM

chris_i Wrote:
-------------------------------------------------------
> Using a mobile hot spot is a good idea if you have
> unlimited mobile data.
>
> Otherwise if you're having a lot of conference
> calls or using other data heavy apps/processes you
> might find yourself running out pretty quickly!

Yeah - that 100GB I never use but pay for came in useful for once smiling smiley Work phone has 5GB and I suppose technically once that's gone you could ask your employer for more or work offline.

A home line is not a business line and is not guaranteed the same levels of support - I'd expect an office circuit (pt2pt or ia) to be back up in hours or a day at most - home broadband has much lower levels of service guarantee.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by TheCat May 21, 11:13AM

Yep...been using mobile hot spot since started early this morning becuase of virgin. I'm guessing that once you go over a certain amount of data on your phone your account moves down in priority even if you're happy to pay for extra MB's....as all of a sudden about 30mins ago it's basically unusable....even edf takes a while to load up!

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by JohnL May 21, 12:20PM

Wow yes - they do seem to throttle after you use a certain amount - in the US anyway but I bet it's the same here.

[www.androidcentral.com]

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by TheCat May 21, 12:25PM

Just got a text 10 mins ago from Virgin to say issue has been resolved. Doesn't seem to be automatically resolving itself....I'll got restart the hub and see what happens....but are others now back online?

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by rollflick May 21, 12:27PM

Problems with VM in SE15 for last few days - so why does their online service status page say no issues? Does the company that promised lightening fast speed rely on pigeon post to update their status page??
Thankful for this forum!

VM mobile broadband going slow too now for those foolish enough to place all eggs in one basket sad smiley

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by JohnL May 21, 12:29PM

I used to love downdetector but not so good these days (maybe it's me). But they see VM troubles in London and Croydon

[downdetector.co.uk]

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by TheCat May 21, 01:29PM

Well my issues are not resolved.....2 mins of connection...before reverting to nothing.....

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by Adidas_guy May 21, 02:03PM

Friends who use VM say itís a terrible internet provider.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by ed_pete May 21, 02:06PM

ETA for the fix is now 10:00 on Friday 22/6

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by rollflick May 21, 03:24PM

ed_pete how did you find out about this?

There's still nothing on the VM service status page for me if I log in, is there for anyone else? Where you given a reference number. Can't face going through its 'help'line.

Apparently the reason cable broadband is so unreliable around ED is that there's so much 1st generation cable equipment. It's been cobbled together with newer stuff so it takes engineers ages to find out where on the network the faults are.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by TheCat May 21, 03:36PM

ed_pete Wrote:
-------------------------------------------------------
> ETA for the fix is now 10:00 on Friday 22/6


Saying 10:30pm tonight for me...in townley road area

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by DuncanW May 21, 03:59PM

Ours is back up now



Edited 1 time(s). Last edit was may 21, 04:14pm by DuncanW.

messageRe: Virgin Media Broadband down - ETA 4pm 21/5attachment
Posted by ed_pete May 21, 04:03PM

@rollflick - For me it's showing on the Status Page when I login to the VM Portal.

Attachments: 2020-05-21_15-59-19.jpg (165.6KB)  
messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by ed_pete May 21, 05:05PM

ETA now 00:45 22/5

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by ribrob May 21, 05:32PM

I got a message from virgin saying itís working again, but it ainít.

Was originally saying fix was tomorrow morning, now post ďfixĒ itís saying 8:45 tonight.

Status...

[my.virginmedia.com]

messageRe: Virgin Media Broadband down - ETA 4pm 21/5
Posted by slarti b May 21, 06:52PM

Mine's been down since this morning. Origianally was showing expected fix at 16:00, now showing 10.05 tomorow morning.
Went into office to work :-(

After the prblems following my "upgrade" to the Hub 3 I think it is time to change to a provide that may have lower advertised speeds but is more reliable and whose wifi router has a range of more than 3 meters!

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by ed_pete May 21, 08:18PM

I give up, I'm not giving a running commentary.

ETA 10:05 22/5

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by hibbs May 21, 08:45PM

Mine was down 8:30 to 14:30 hrs then again from 16:30 hrs to...whenever ☹️

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by JJSE22 May 22, 09:03AM

Is anyone else still experiencing issues? Mine is still down though VM site says thereís no broadband fault in the area. Thanks

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by Otto2 May 22, 10:12AM

It is back for me - perhaps reset your router by unplugging and plugging back in if you've not tried that yet....

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by KitKat83 May 22, 10:43AM

Mine came back at about 21.00 last night - Crawthew Grove. It has been fine today.

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by JJSE22 May 22, 11:07AM

Thanks for feedback. Good to know the local fault seems sorted for you. Might be my system here (Worlingham) so will try again to get connected through rebooting and if all else fails get someone out to take a look.

messageRe: Virgin Media Broadband down - ETA 10:05 22/5
Posted by PnB May 22, 11:57AM

Im quite glad it went down, because i was working from home, i had a great excuse to get drunk in the sunshine.

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