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messageVirgin Media down again (25/6) ?
Posted by ed_pete June 25, 10:03AM

Seems like I've gained 50mbps (which I didn't ask for) but lost the service. Anyone else with connection issues around the East Dulwich Grove area ?

messageRe: Virgin Media down again (25/6) ?
Posted by HannahMorris-ED June 25, 10:04AM

Yes Virgin Media down for me (and apparently most out South and West London too)

messageRe: Virgin Media down again (25/6) ?
Posted by h3+ June 25, 10:05AM

The service status of thier website is also down conveniently

messageRe: Virgin Media down again (25/6) ?
Posted by Ginster June 25, 10:07AM

Ondine Road out 3rd day in a row. 150 phone number says call back they are busy and website for checking problems fails. Catalogue of disasters.

messageRe: Virgin Media down again (25/6) ?
Posted by HannahMorris-ED June 25, 10:10AM

Apparently its down for 60% VM customers.

messageRe: Virgin Media down again (25/6) ?
Posted by KitKat83 June 25, 10:31AM

Yes down for me too - Crawthew Grove. I have reported it... annoying, again!

messageRe: Virgin Media down again (25/6) ?
Posted by Ginster June 25, 10:32AM

KitKat how did you report? I can't get through on any channel

messageRe: Virgin Media down again (25/6) ?
Posted by KitKat83 June 25, 10:42AM

They have a text service. Text +447533051809. This is how I usually contact them.
However, the news is saying a national outage, so probably do not need to report now.

messageRe: Virgin Media down again (25/6) ?
Posted by JohnL June 25, 10:43AM

It's UK wide apparently #virginmediadown

Memes are being made (poor virgin this is bad for them)

messageRe: Virgin Media down again (25/6) ?
Posted by embracefinancial June 25, 10:44AM

It's gone down here in Bellenden Road every day this week, several times, but not for long each time. Today it went off at around 9.30am and has not come back on. I've called the faults line several times and each time the automated system has suggested a different fix before cutting me off. I called again after trying all of the fixes and it now says they are aware of a fault in the area, which should be fixed by 3pm. I'm not holding out much hope.

messageRe: Virgin Media down again (25/6) ?
Posted by Smiley_blue_1234 June 25, 10:48AM

Down in Peckham as well.
Heads up: I was on a 29 contract (Broadband only) until end of last year. Since then VM has increased their bill slowly (a few pounds each time) until charging me 37.50 in May (broadband only no increase in speed!). When I complained about the 30% increase they told me it was their rate now and from June their best price would be 42!!
Thieves!! To profit from the current situation is just a shame
I am currently looking at other providers
Good luck and stay safe!

messageRe: Virgin Media down again (25/6) ?
Posted by ElliotW June 25, 11:20AM

They told me "We are experiencing service losses all around London unfortunately. The estimated time for it to be fixed is around 13:50"

messageRe: Virgin Media down again (25/6) ?
Posted by apod June 25, 11:31AM

Its been on and off since Monday to no signal at all today.
Im on the corner of Grove Vale and Copelstone.

messageRe: Virgin Media down again (25/6) ?
Posted by ribrob June 25, 11:51AM

Yup, big outages...

[downdetector.co.uk]


[downdetector.co.uk]

messageRe: Virgin Media down again (25/6) ?
Posted by niall June 25, 12:15PM

This is the 4th outage on a Thursday in the past twelve weeks

messageRe: Virgin Media down again (25/6) ?
Posted by Sue June 25, 01:29PM

Complaints on here always seem to be about Virgin!

I am genuinely bemused as to why people stay with them.

Is it because they are much much better than other providers when you can actually get online?

messageRe: Virgin Media down again (25/6) ?
Posted by ed_pete June 25, 01:30PM

Mine is now back but who knows how long itll last

messageRe: Virgin Media down again (25/6) ?
Posted by Ginster June 25, 01:37PM

Back here too.
Sue for me other providers as or more expensive but mainly it's because I have a TV box full of stuff I've recorded that I'd lose!

messageRe: Virgin Media down again (25/6) ?
Posted by iluvcake June 25, 02:21PM

It was back in Oakhurst Grove ... now gone again!

messageRe: Virgin Media down again (25/6) ?
Posted by beansprout June 25, 02:33PM

Ditto

messageRe: Virgin Media down again (25/6) ?
Posted by ribrob June 25, 03:23PM

@sue

> Complaints on here always seem to be about Virgin!
> I am genuinely bemused as to why people stay with them.

On our road, we have no choice but Virgin fibre or dial-up (unless we go satellite which is just daft just to get an internet connection).

Virgin owns the fibre on our road, and nobody else has put any down, so we suck it up, or go back to the days of watching images visibly downloading.

Rob

messageRe: Virgin Media down again (25/6) ?
Posted by I hammer June 25, 08:24PM

Is the Virgin wifi working again?

messageRe: Virgin Media down again (25/6) ?
Posted by Sue June 25, 09:35PM

ribrob Wrote:
-------------------------------------------------------
> @sue
>
> > Complaints on here always seem to be about
> Virgin!
> > I am genuinely bemused as to why people stay
> with them.
>
> On our road, we have no choice but Virgin fibre or
> dial-up (unless we go satellite which is just daft
> just to get an internet connection).
>
> Virgin owns the fibre on our road, and nobody else
> has put any down, so we suck it up, or go back to
> the days of watching images visibly downloading.
>
> Rob


Oh dear. Monopoly situation then. That's bad.


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