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messageRe: Station Manager Corner
Posted by Timster 24 June, 2010 21:21

expat Wrote:
-------------------------------------------------------
> or people could get to the train with a few
> minutes to spare....


thanks, I'd never thought of that!

seriously, the point was that you get bellowed at and they start closing the doors when people who've been waiting patiently on the platform for the train are still queuing to get on. it's nothing to do with getting there on time.



Edited 1 time(s). Last edit was 2010:06:24:21:21:42 by Timster.

messageRe: Station Manager Corner
Posted by ianr 24 June, 2010 22:39

ruffers Wrote:
-------------------------------------------------------
> I've heard guards blowing their whistles even before people have started to get off the train,
> never mind on. I guess I can rationalise it that they're trying to encourage people to be quick but
> like Timster says it just stresses people out, and I'd question what difference it makes.

That reminds me of Wimbledon station about three years ago, when I was getting out of the rear coach of the 14:08 Waterloo train that had stopped less than ten seconds previously. My foot was landing on the platform when I had a marked startle reaction, including hands to ears, to a sudden, painfully loud, burst of a whistle from the train dispatcher, about ten feet away from me to my left. I also noticed an instant partial hearing loss in my left ear. I went back to speak to him a few minutes later, even made a note of his name, but never got round to complaining further. I really should have done, if only to make it less likely to happen to others.

It took several hours for the threshold shift to mainly recover. I have anyway a slight higher frequency hearing loss in that ear, and an intermittent faint tinnitus, usually mostly unnoticed. But for probably at least a year afterward the tinnitus was very markedly louder. Possibly there was a slight drop in acuity over that period as well.

That was SW Trains' area, so not Barry's manor. But I guess the whistles might be the same. I was even thinking of putting in a FoI request to ask for their technical specification and for any instructions given to SW Trains employees about their use. Anyway, I pass this on now for the benefit of all. I may as well copy the URL to SW Trains. I remember believing at the time that the station management (with presumably its own responsibility for passenger safety) was the responsibility of a national body other than a TOC, but I've no idea now.

When getting off trains at Wimbledon now, btw, I still have my hands ready to block my ears.

messageRe: Station Manager Corner
Posted by SMBJones 26 June, 2010 11:37

Good morning, very busy week hence no replies on forum.... This is my last task of the day as been beavering away all morning in my office and then I am off to enjoy some sunshine!

Moos

I have been assured that the clock is in full working order, I spoke with staff member personally. Let me know if this is still a problem

Jeremy

I am looking into the short formations, can only apologise,

Jeremy/Skidmarks

Please be assured that announcements were being made (frequency I donít know), the difficulty we have is that I have no control over the team in the "Control Point" that facilitate the announcements and program the boards. In saying that I will speak with Network Rail and ask for a meeting to discuss the issues faced by Southern Passengers. I had my Station Manager and Duty Manager on duty plus all station staff was on duty and did as much as they could under the very trying day with the disruption. One of our main issues was that drivers were stuck on trains and could not get into London Bridge causing more delays.

We are also about to embark on a new project at Southern "Passenger Information During Disruption" I had a meeting yesterday with the project manager and all staff are about to be briefed. This will ensure that you the passenger are fully updated on severe disruption more effectively (come at the right time by the sound of it)

BlooNoo

Trains can close doors up to 30 seconds prior to departure time, however one minute is unacceptable and I have forwarded your comments to the relevant manager

Timster (I will answer your point, although others have commented)

Blowing whistles..... I will instruct staff to step away from crowded areas as to ensure eardrums are not being damaged. However... if the staff did not do this then this would cause delays to trains, I donít want to get into a debate on this although my comments will surely create one. I am caught between the devil and the deep blue sea on this! We as a company have performance targets to meet, passengers want trains to be on time and get to there destinations on time, blowing of whistles certainly helps with the dispatch procedure and hurries passengers along, I appreciate that this can cause some upset. Please be assured the staff are very well trained to ensure a safe dispatch of all services, as I have previously stated "Safety" is paramount on the railway and in all honesty I am accountable for your safety at stations, I do not want people falling over or getting stuck in train doors for example. Lastly, if for example a train leaves late at Peckham (Z), it may result in that service being held whilst another train passes at its correct time which it has the right to do... In doing so this creates further delays to that service (Z), it maybe held at a signal whilst two or three other trains that are running to time to pass. Not sure if this making sense.... The more trains that are dispatched at the correct time the paths will be clear for services to arrive at their destinations on time.

Michael

Krispy Creme is now down in the vaults near underground

David C

Gates Peckham...2 Points here... Gate Staff called in sick, this left the gates open for that shift. Normarily the peaks dictate how many are directed for flows. 3 Gates in operation into station in the morning and one to exit. This is definitely an oversight which I will rectify for Monday morning. Apologies for inconvenience


I think thats it for me, its a beutiful day and hope your all having a nice weekend. As you you know I do this in my own time and is not part of my remit for Southern so can finish this posting with

COME ON ENGLAND!!!!!

Barry

messageRe: Station Manager Corner
Posted by Moos 28 June, 2010 09:55

Happy holidays, Barry!

Clock was working this morning so hurray for that.

messageRe: Station Manager Corner
Posted by observermum 01 July, 2010 01:01

I have just discovered that if you travel in zone 1 and zone 2 - but the default journey at oyster is zone 3 then you will have a charge added to your card - I have reported this to oystercard and look forward to the computer being amended asap - but when I gave the information was told that it's in the information that oyster can charge like this, and was given a list of unsuitable and impractical stations to travel via....

The problem for us is with the new east london line - first we were advised to let the computer know by validating the ticket at canada water - the next time it happened even though the journey had been validated at the beginning middle and end both ways an extra charge was added due to the computer 'default'

Think oyster ticket users should check carefully - I think you can request a summary

messageRe: Station Manager Corner
Posted by plimsoul 06 July, 2010 00:13

hi barry

are you away? good holiday? if you are sorry to message whilst you're off but...

back to the horrendous screeching trains. could you find out what is happening with regards these, is it a pipe dream to think that they could be made quieter? i never would have got my hopes up if it hadn't been mentioned on the forum...

the work that started at 3 am this weekend to change track has not made any difference (by estate/ivanhoe road) and the previous post that confirmed that oil gauge or the like that is meant to stop or help wheels from screaming cannot be full/working as the trains are worse than ever.

again, i only got my hopes up due to what i have read here. i'd just like to know if it's a pipe dream! thanks.

messageRe: Station Manager Corner
Posted by matsuken 06 July, 2010 00:24

hi barry,


It's really good to have you here.
I can see that there are really lots of questions that has been answered by you.
And that's so very great!
For now I'm still thinking on what to ask 'coz all the questions I was thinking while reading your post has been already questioned and has been answered by you.

messageRe: Station Manager Corner
Posted by SMBJones 06 July, 2010 09:21

Hi

I am onto this now with Network Rail, however I am sure they only did a short term fix and the main works are due to be carried out this month. I will get some clarification.

As for holidays, I finish this Friday and wont be back until Monday 19th July, please note no postings will be answered during that week

Barry


plimsoul Wrote:
-------------------------------------------------------
> hi barry
>
> are you away? good holiday? if you are sorry to
> message whilst you're off but...
>
> back to the horrendous screeching trains. could
> you find out what is happening with regards these,
> is it a pipe dream to think that they could be
> made quieter? i never would have got my hopes up
> if it hadn't been mentioned on the forum...
>
> the work that started at 3 am this weekend to
> change track has not made any difference (by
> estate/ivanhoe road) and the previous post that
> confirmed that oil gauge or the like that is meant
> to stop or help wheels from screaming cannot be
> full/working as the trains are worse than ever.
>
> again, i only got my hopes up due to what i have
> read here. i'd just like to know if it's a pipe
> dream! thanks.

messageRe: Station Manager Corner
Posted by SMBJones 06 July, 2010 09:22

Job Done!

Barry


matsuken Wrote:
-------------------------------------------------------
> hi barry,
>
>
> It's really good to have you here.
> I can see that there are really lots of questions
> that has been answered by you.
> And that's so very great!
> For now I'm still thinking on what to ask 'coz all
> the questions I was thinking while reading your
> post has been already questioned and has been
> answered by you.

messageRe: Station Manager Corner
Posted by sophiesofa 06 July, 2010 09:43

I have a question about the oyster readers. If in the unlikely event that both readers on a platform are out of order can we touch in or out using the readers at the entrance to the other platform, or will that not work? Thank you

messageRe: Station Manager Corner
Posted by SMBJones 06 July, 2010 10:25

Hi

Any reader on the station will be suffice

Barry


sophiesofa Wrote:
-------------------------------------------------------
> I have a question about the oyster readers. If in
> the unlikely event that both readers on a platform
> are out of order can we touch in or out using the
> readers at the entrance to the other platform, or
> will that not work? Thank you

messageRe: Station Manager Corner
Posted by sophiesofa 06 July, 2010 10:26

Thanks Barry, that's good to know.

messageRe: Station Manager Corner
Posted by plimsoul 06 July, 2010 23:15

hi barry, many thanks for looking into this.

a request which i appreciate is very particular and that no one is directly responsible for but here goes...

next time work that will involve a huge amount of noise (like this weekend at 3 am) could someone post on here just to warn us. i would really appreciate it as i have 2 children and it's quite something to be woken up when metal track is being cut and cranes are hefting up and down tracks when all windows are wide open.

as i said above i totally appreciate if this cannot be done but any warning is much appreciated, thanks.

messageRe: Station Manager Corner
Posted by Vik 07 July, 2010 10:48

Completely agree with the above post, the sound of an angle grinder, cutting through track outside your bedroom window at 3am is not a pleasent way to be woken up. Some sort of warning that works will be carried out overnight would be nice, just so we can make sure the bedroom windows are closed would be very much appreciated.

Thank you!

messageRe: Station Manager Corner
Posted by SMBJones 09 July, 2010 08:56

Vick/Plimsoul

I have arranged a meeting with Network Rail to discuss this. However this can not take place until after my annual leave, I will be returning Monday 19th July and will update that week

I will not be posting now until my return

Regards

Barry



Vik Wrote:
-------------------------------------------------------
> Completely agree with the above post, the sound
> of an angle grinder, cutting through track outside
> your bedroom window at 3am is not a pleasent way
> to be woken up. Some sort of warning that works
> will be carried out overnight would be nice, just
> so we can make sure the bedroom windows are closed
> would be very much appreciated.
>
> Thank you!

messageRe: Station Manager Corner
Posted by Vik 09 July, 2010 08:59

Thank you for taking the time to reply Barry, hope you enjoy your very well deserved break!

messageRe: Station Manager Corner
Posted by Ladygooner 09 July, 2010 11:44

Barry - thanks for the nice new benches on Platform 2!

messageRe: Station Manager Corner
Posted by OutOfFocus 21 July, 2010 21:04

Barry
Could someone remove the masking tape from timetable boards at Peckham rye (platform 4 and maybe elsewhere )

messageRe: Station Manager Corner
Posted by SMBJones 21 July, 2010 21:30

Hi

I am not sure if the decorating team are using tape whilst doing the painting/refurb of station? I am at PMR tomorrow and will take a look

Regards

Barry


OutOfFocus Wrote:
-------------------------------------------------------
> Barry
> Could someone remove the masking tape from
> timetable boards at Peckham rye (platform 4 and
> maybe elsewhere )

messageRe: Station Manager Corner
Posted by Sue 22 July, 2010 14:52

Sorry if this has already been raised - I don't really want to trawl through 30 pages to find out!

I haven't used the train for a long time, but went to London Bridge by train yesterday. I was sad to see hanging baskets at ED station filled with plastic flowers, especially at this time of year.

I'm all for brightening stations up, and I realise there's a potential issue with watering and maintenance, but would it not be possible to have something real instead? Even just ivy, which probably wouldn't need as much watering as flowering plants?

I do appreciate your coming onto this forum, and your obvious commitment to your job and your customers, so I hope the above doesn't come across as too churlish ......

messageRe: Station Manager Corner
Posted by SMBJones 22 July, 2010 15:29

Hi Sue

Appreciate the comments and agree that real flowers do look better. These plastic flowers are not cheap and they are changed four times a year to match the season we are in. In all honesty they dont look that bad and do brighten the stations up

Regards

Barry




Sue Wrote:
-------------------------------------------------------
> Sorry if this has already been raised - I don't
> really want to trawl through 30 pages to find
> out!
>
> I haven't used the train for a long time, but went
> to London Bridge by train yesterday. I was sad to
> see hanging baskets at ED station filled with
> plastic flowers, especially at this time of year.
>
> I'm all for brightening stations up, and I realise
> there's a potential issue with watering and
> maintenance, but would it not be possible to have
> something real instead? Even just ivy, which
> probably wouldn't need as much watering as
> flowering plants?
>
> I do appreciate your coming onto this forum, and
> your obvious commitment to your job and your
> customers, so I hope the above doesn't come across
> as too churlish ......

messageRe: Station Manager Corner
Posted by Sue 22 July, 2010 15:39

If only I lived nearer to the station, I would offer to plant up, water and maintain some real flowering baskets, but sadly I don't.

I just can't bear plastic flowers, sorry, I think they look really cheap and tacky, however much they cost.

I do appreciate the effort that's been made though embarrased smiley

messageRe: Station Manager Corner
Posted by sophiesofa 22 July, 2010 15:57

I hadn't even noticed they were fake.

messageRe: Station Manager Corner
Posted by Sue 22 July, 2010 16:12

Oh well, maybe it's just me then. Well, me and my other half.

messageRe: Station Manager Corner
Posted by Bic Basher 24 July, 2010 17:15

Currently the large ticket machine at ED is only accepting cash. Luckily the small cards only machine is working!

messageRe: Station Manager Corner
Posted by clux 01 August, 2010 11:53

Barry, please help. My 2 year old has jUst thrown my elder daughters green croc shoe onto the tracks at queens road Peckham station. Is there anyway of ever getting it back please? thanks very much

messageRe: Station Manager Corner
Posted by SMBJones 01 August, 2010 12:58

clux Wrote:
-------------------------------------------------------
> Barry, please help. My 2 year old has jUst thrown
> my elder daughters green croc shoe onto the tracks
> at queens road Peckham station. Is there anyway of
> ever getting it back please? thanks very much

Hi, I am organising a line block so we can retrieve the shoe, hold tight and I will be in touch

Barry

messageRe: Station Manager Corner
Posted by SMBJones 01 August, 2010 13:13

SMBJones Wrote:
-------------------------------------------------------
> clux Wrote:
> --------------------------------------------------
> -----
> > Barry, please help. My 2 year old has jUst
> thrown
> > my elder daughters green croc shoe onto the
> tracks
> > at queens road Peckham station. Is there anyway
> of
> > ever getting it back please? thanks very much
>
> Hi, I am organising a line block so we can
> retrieve the shoe, hold tight and I will be in
> touch
>
> Barry


Me again! Shoe is now in the safe hands of my supervisor at Peckham Rye Station. He can be located on platform on platform 1\2, all ready for your collection

Barry

messageRe: Station Manager Corner
Posted by ontheedge 01 August, 2010 13:25

wow how's that for service

messageRe: Station Manager Corner
Posted by Peckhamgatecrasher 01 August, 2010 13:26

Oh gosh - he's a real life hero too!

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