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messageAdmin help.. Messages not ever being read by receiver
Posted by sarah-marie 16 October, 2019 15:41

Why do people post on here but then never read their messages or maybe mine are not getting to them.. Admin can you help!?

messageRe: Admin help.. Messages not ever being read by receiver
Posted by sjw 16 October, 2019 15:55

I have had this happen recently too very annoying

messageRe: Admin help.. Messages not ever being read by receiver
Posted by marctt 16 October, 2019 16:06

Looks like there is a problem with the system not sending the automated email to say there is a message received / waiting

messageRe: Admin help.. Messages not ever being read by receiver
Posted by beigemartin 16 October, 2019 16:34

This thread should probably be on the 'About this forum' board.

Anyway - I sent myself a PM and received a notification from admin@eastdulwichforum.co.uk.

Have the supposed recipients of the notifications checked their spam folders?



Edited 2 time(s). Last edit was 2019:10:16:17:07:46 by beigemartin.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Sue 16 October, 2019 18:19

I have also had this happen recently, but I thought it was people just not reading their messages, or else not ticking the box asking to be notified of them by email.

Or else they have already sold the item in question (for example) and can't be bothered to read or respond to any other messages about it. Which is sort of understandable, but also quite rude (IMO).



Edited 1 time(s). Last edit was 2019:10:16:18:21:16 by Sue.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by beigemartin 16 October, 2019 21:19

If you go to your sent messages you can see if they have read your message or not. I also think it's rude to not even reply to a PM.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by jenny pink 16 October, 2019 22:07

'Being annoyed or disappointed' about pms not been read or answered?......
Why?....if you get multiple pms,would you send out 10+ pms?...............

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Sue 16 October, 2019 23:20

Yes

Or else, as some people do, post on your thread that you have had too many replies to respond individually, but the article is now sold, or whatever.



Edited 1 time(s). Last edit was 2019:10:16:23:22:33 by Sue.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by sarah-marie 16 October, 2019 23:37

Thank you.. I will see if I need to change something on my settings but I can see they haven't read theirs.. And didn't realise a place to post about this forum.. Thanks

messageRe: Admin help.. Messages not ever being read by receiver
Posted by bli 17 October, 2019 00:01

Recently I havenít been getting the usual email notifications that I have a PM despite my settings still set for this so wonder if there is a problem somehow?

messageRe: Admin help.. Messages not ever being read by receiver
Posted by guna nua 17 October, 2019 09:41

I have sent a couple of private messages recently that have been read and I have had no response, just thought people couldnít be bothered to reply which in my opinion is very rude.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by seemster 17 October, 2019 10:08

bli Wrote:
-------------------------------------------------------
> Recently I havenít been getting the usual email
> notifications that I have a PM despite my settings
> still set for this so wonder if there is a problem
> somehow?

Same here

messageRe: Admin help.. Messages not ever being read by receiver
Posted by beigemartin 17 October, 2019 11:12

Have you checked your spam folder?

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Ornella 17 October, 2019 12:03

It happened to me too

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Am happy 17 October, 2019 12:19

Totally agree, if your item it sold, it would be nice put Sold next to the subject heading. I don't have a problem responding to 10 people, just copy and paste the same message. I'm sure if we had to write a review, everyone would respond..looo

messageRe: Admin help.. Messages not ever being read by receiver
Posted by sjw 17 October, 2019 12:29

I think it is right to respond to anyone who has sent a pm. In my case the original response from me shows as not being read by the recipient..Maybe they are on holiday ? and not receiving notification they have a pm. Who knows --still annoying!

messageRe: Admin help.. Messages not ever being read by receiver
Posted by beigemartin 17 October, 2019 12:42

It seems Ornella, bli and seemster are the people who are missing notification emails (ie they expected to receive one or more, but didn't). Have these people checked their email spam folders?

An easy way to test the notifications is to send a PM to yourself. If these aren't coming through, and emails are not going to spam I will raise with Admin.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by bli 17 October, 2019 13:20

They are not in my spam and have always worked fine in the past so this is a recent problem over the last 2 weeks roughly.
But this week I am getting notifications so it May have been resolved.

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Sue 18 October, 2019 00:10

I have items for sale, and I ticked the box to get email notifications.

I didn't have any, so I didn't check my messages.

Now I find I have three messages re these items.

What's going on?

messageRe: Admin help.. Messages not ever being read by receiver
Posted by beigemartin 18 October, 2019 09:57

I have created a new thread about this on the "about this forum" board and will email the administrator.

[www.eastdulwichforum.co.uk]

messageRe: Admin help.. Messages not ever being read by receiver
Posted by Administrator 18 October, 2019 10:41

I'll reply here as well. Whilst I can't solve the "people don't reply to PMs" / lack of courtesy problem there does seem to be an intermittent mail sending problem that affects some messages.

We have fixed it and currently it seems ok but we know there's a problem if we're informed by you. If you do notice a problem it would help if you could please email us at admin@eastdulwichforum.co.uk

--------------------
The Administrator
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