Mason

We are an honest company and my aim was always to be an honest and real supplier of a service that benefits my divers over the company. I have seen and worked for other companies and have seen the exploitation of drivers, and the way they are treated. Uber is great for now but if they succeed in closing me down with many others they will increase their prices that is their model of service. However I have nothing against them that is how the market is and you have to adapt and provide a service that can better that. Hence I specialize in Airport Transfers, and we work with many travel agencies from New York and Australia, to name a few, who have always been happy with us. The sort of review above disheartens me and makes me feel if the customer had not been so insulting to me I would have gone further out of my way to help. Providing a service is one thing, but understanding and respect, and not receiving personal insults is another. I respect my customers and although thousands know many from around the world by name, and they love this. That is business, knowing your customer. I love what I do, I love my drivers, and I love my customers (friends) that is how I see all. You created Mason & Green, you are friends as well.

However much you may think, our service speaks for itself and people have tried to destroy my business and this includes other businesses. We are not massive and powerful, and I do not run my company for me, it is for the driver. I do not charge the drivers rent as Dulwich Cars, Keen or Greyhound, as they are part of the company, they are ones who invest in their own income gains. The best service they give the more they benefit. I have have nothing to gain from this it is the driver, who, not only invested his time, petrol, and money that will benefit from creating the income by good service, that they are adhered too by Mason & Green. They are family to me,and are very loyal, and respectful. Businesses are not always successful because the money they receive, but how they can interact and relate with customers and their partners (drivers). Please look at TripAdvisor, there is always good and bad, but there are always views from both sides, but it is important how you portray your side of the story. By the way the only way I make money, I may be the owner, but the only time I earn money is when I drive. I am a driver, and I want my family of drivers to earn, forget about me, though, do not dismiss those loyal drivers from earning by such remarks.

I do not visit EDF anymore my son told me about this. I do everything personally I do not employ anyone to watch this. I thought, let me have a look today. I am too busy to keep doing this every day or even every month.

Uber is great, but even they have problems. They are not always available in certain areas. However if you read my response it is more of how I actually run my business with pride and passion and I drive as well so that I can assess customer needs. I do not treat this like a business, I treat it as a passion, but there are some hiccups, which I tried to resolve, but the customer wanted to wait for our car, and yet used us on her return as she knew after years of service she can be satisfied. If a company was so bad would you trust them to Meet & Greet them at the airport, even after the customer was just as abusive to the driver. We do not let anyone down. I was insulted by this lady personally after I told her we could not offer a car, but provided her with details of another company that could help. I am sorry we could never have been of service to you, but our main claim to fame is that we provide car seats for families for free, and guarantee these. Nobody hears about the good service but will always hear the bad. Thanks

Please note for future reference Mason & Green have have always had saloons, estates, and MPV's, and provide car child seats for a variety of ages of children from 0-8

I have finally had time to issue my response to this message as we are consistently busy. Please note the driver was there 15 minutes prior to your pick up time, however his car battery had died, as he had obviously left his radio and lights on. I was the one in constant contact with you and apologised about this and explained we could not get a car to you. We have picked you up on many occasions, and as you know lateness is something I do not tolerate. In spite of this it was a situation beyond my control, as the time was busy. I had never said I would get another car to you as I knew we could not, I actually gave you another companies contact number. Please note though as you state, the driver who was due to pick you up from home was like all our drivers, friendly and, no different to any other driver's service that you would have normally received. I did not send a different driver for you for any other reason as all drivers are the same and behave the same. It is funny though we have taken you for over 5 years back and forth to the airport with no complaints, yest not one review of the same. You in fact were rude and obnoxious throughout the journey, and were both rude to me and my driver, and the texts you sent me were beyond what I would expect from decent people. They not only threatened to destroy my business but mocked my lifestyle and my home life. I cannot understand a person who after being told we could not do anything can be so venomous in both writing to me, and the behaviour to my driver is beyond that of a lady. The sense of someone texting stating they will destroy my business, when through the years we have provided a service that has always been good just shows your true culture, or lack off. To be honest I really do not think I care what you state about Mason & Green, my company. I take pride on ensuring a good service. Simply said as I stated on TripAdvisor in which we are ranked number 7 in Transportation in London, and received a Certificate of Excellence, please do not use us again, as not only as the owner, but as a human being, someone so filled with hate and vitriol, we want nothing to do with. Please do not ever ring or contact us again.

Sorry I did not direct that at DF i was reiterating the view.

Did it not steal, survive and live on half the worlds assets before or am I missing something in history.

Just go here and see your answer: http://www.eastdulwichforum.co.uk/forum/read.php?5,1524330 Tell me is this community spirit.

DulwichFox change is brilliant for any place for improving the place socially. But I do not agree with the cleansing. You move into a place you impprove it, but you work as as a community to bring up together. Pleople tend to want this and that for their own selfish goals, but tread on those who do try to work hard to acheive something. It is an inevitable fact that rents will increase forcing those individual business owners out of business, some of whom have been there for years. This is happening at Herne Hill station, Half Moon Lane. Who does this benefit it is us who loose because in a way we have not been supportive of our community. It is not just one store, watch and see, it is live a landslide that is waiting to happen. What happens to them now they are moved out and now we get generic people with the ideas of LondonMix. People have lost their persepective of social life it the basic fact their wish is, of how much can my property increase in price.

Yes Ms Blueberry, maybe there is something you could do if it is affecting you house price, maybe you could gather a few friends from the gym, and actually knock on the elderly person's house and ask her if she needs any assistance, would that be a community spirited way of dealing with things.

Now we see the start of another generic high street that will inevitably force up rents for the individual trader, forcing them to move or close. Yes things are good but the way things are going we are heading to a Strpford Wives situation. There will be individual retailers, it will be a mirror of Richmond or Clapham. There will be no individuality, just one and the same whichever place you drive through. The pubs are loosing, well have lost a lot of their individuality, who you see as the landord here today and gone tomorrow, the personal touch the comradarie, yes you got community at present, but for how long. It is all about the community, and without a variety there is no community.

Well the very fact you booked on line and state you require a saloon car where you luggage was more than a saloon car is capable of taking, was the reason you were questioned by the driver who then called by the office. The driver was in fact parked outside your house half an hour prior to the booked time and this can be confirmed by the driver and the GPS. If a saloon car as you had booked, had turned up you would have been left standing at your address without a car as Uber would not have taken you, It was lucky that an MPV had been sent. We were just stating the correct fare for the amount of luggage you had. In spite of us explaining this you did not pay the correct fare, hence the driver was left short. The reason to consider the amount of luggage and passengers is for insurance purposes, and this is a practice throughout the industry. If anything had happen, the driver is responsible, and thus his insurance is higher than that of a saloon car. It is a simple bit of understanding, and in general drivers are flexible with the odd extra bag, however he deemed this too much. Thanks

Please keep your personal matters out of the forum - To use this as a place of spite is just stupid.

Great, sorry to sound negative, I just did not want the forums to knock you down.