Xbox 'red ring of death' -advice wanted!!

[Minitoots]

My 14 yr old son has been trying to return his X-box to microsoft to be replaced as it has 'the red ring of death' but he's having no luck getting it sorted online and the phone line is all automated. If anyone has had the same problem and can give him an idea of how to proceed that would be great! I've also gone through the procedure online and by phone and haven't been able to get through.

thanks in advance for any help!

[cassidy]

Hi

Sorry to hear about your sons xbox i know exactly how frustrated you must be we had the same problem a couple of months ago. We found this site very helpful they helped us sort everything out and replaced the console.

http://www.xbox.com/en-IE/support/

Once your registered on the site you fill in the repair information and you get 2 forms to print off (ones your receipt). Fill in the forms box up the console only (without the hard drive) telephone the number on the form to arrange a pick up they normally send UPS within a day or so and it hopefully wont take longer then about 2 weeks.

Dont worry if you haven't got the original box either, just pack it in a suitable box. Later you can even check the status of your repair online.

Hope that helps GOOD LUCK

[Minitoots]

thanks for your help, cassidy. I've just sent you a PM