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When I spoke to the SRA yesterday they told me that I would need to make a complaint to the Law Ombudsman. Looks like that can take about 12 weeks to process. Meanwhile Glazer Delmar still have my money and I can't get hold of them. As someone above said, Glazer Delmar is still registered with the SRA. All seems really odd.
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You're not being naive at all Sue. When I left solicitors' firms on changing jobs I had to write to every client with an update and details of the solicitor taking over their case. Otherwise I would have been in breach of the Professional Conduct Rules.
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I'll pass all this information on. She's going to the old offices today to take photos as SRA want evidence that the building is unoccupied
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