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Virgin Media problems can anyone help

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another annie
Posts: 192
Joined: 27 Sep 2007, 22:44

Virgin did some planned work (Goodrich Road area) on Monday and since then we can't get Virgin Media tv to work. Have phoned their helpline who tested our box remotely and said it was active, and told us to check that the tv is set to HDMI which it is but still can't get tv. Is anyone else experiencing this or have any suggestions? Or could recommend a local tv engineer who could help? Thanks!
Sally Eva
Posts: 1270
Joined: 20 Nov 2009, 07:29

Virgin is telling me that if i cannot connect, to turn off my modem for 60 seconds and then try again.

I've only just got that mail. I was warned about upgrading and conseqential problems on the 18th but I was going away then and didn't care. I came back today. So (if I had been here) I may have had problems from the 18th to now
another annie
Posts: 192
Joined: 27 Sep 2007, 22:44

Thanks, yes we tried that and when that didn't work have spent over an hour in total on the phone to Virgin who say our box looks active from their end. The last helpline person signed off with the words 'is there a neighbour or younger relative you could ask to help you', which made us feel soooo much better... and still no tv
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