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Computer Locked !!!

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Drxyster
Posts: 682
Joined: 27 Jun 2007, 22:36

My wife's computer has been locked by a virus or programme. Word and voice message tells me to call Microsoft support 0203 772 3313. Is this legitimate or a scam in progress, any advice or suggestions most gratefully received.
I have run Norton Powe Erazer and Talk Talk F Secure, both said no threats found.
EDguy89
Posts: 73
Joined: 01 Feb 2020, 20:16

Probably a scam.

If there's genuinely an issue you should search for the # independently of the one provided.
yourmomma
Posts: 251
Joined: 28 Apr 2007, 13:43

100% a scam. Your best bet is likley to boot the PC into recovery mode and then use system restore to restore back to a known working backup.
Drxyster
Posts: 682
Joined: 27 Jun 2007, 22:36

Thanks for advice, managed to switch off and re-start, now seems OK. Have not run System restore as yet, but will do if problem arises again.
ianr
Posts: 4225
Joined: 12 Jul 2008, 17:02

Although Word may have been open at the time, I think it's likely that the message arrived as a browser popup triggered by going to a hacked web page, as mentioned in https://answers.microsoft.com/en-us/win ... dd49eb1e15, which also advises on using Task Manager to close down the browser. Searching on Microsoft support 0203 shows a variety of such numbers being used. The one you quote is already unobtainable.
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