My wife's computer has been locked by a virus or programme. Word and voice message tells me to call Microsoft support 0203 772 3313. Is this legitimate or a scam in progress, any advice or suggestions most gratefully received.
I have run Norton Powe Erazer and Talk Talk F Secure, both said no threats found.
Discuss life in London's East Dulwich. Talk about local restaurants, pubs, shops, services, transport, planning, it's up to you
5 posts • Page 1 of 1
Although Word may have been open at the time, I think it's likely that the message arrived as a browser popup triggered by going to a hacked web page, as mentioned in https://answers.microsoft.com/en-us/win ... dd49eb1e15, which also advises on using Task Manager to close down the browser. Searching on Microsoft support 0203 shows a variety of such numbers being used. The one you quote is already unobtainable.