CWO

You are not the only one. I visited GM's Hair Salon last Sunday and had possibly the worst haircut of my life. It began badly when the stylist didn't mix the dye correctly so it wasn't colouring my hair uniformly. Instead of stopping to fix this she went straight into the cutting. I was very clear in telling her that I didn't want my hair cut too short but she ignored this instruction, attacking my hair with the clippers without once stopping to check if I was happy. She had a particular problem getting the sides of equal length but she just kept on cutting making both sides far too short. I asked her to comb my hair backwards but she combed it forward. I asked her to cut my hair at the back in a point but she ignored me again and did the opposite. The fringe at the front wasn't straight either. As if all this wasn't bad enough she didn't use a cutting collar so I got hairs all down my back and she cut my right ear (twice) and I left the salon wearing a bandage. The salon didn't seem too busy when I visited – staff outnumbered clients – so I don't understand why an employee with no idea how to cut short hair, inexperience with clippers and unable to follow instructions was allowed to work on me. An apology or a refund for a visibly atrocious haircut would have been welcome but neither was forthcoming. I will never set foot in GM's Hair Salon again.