I completely agree - I also went for a swim today during the timetabled lane swim (4-6pm), and it was insanely over crowded. It was almost impossible to swim lengths, and I came close to giving up on the swim through frustration. I go swimming at the EDLC 3-4 times a week, but usually on the weekday lunchtime lane swim or late evenings (8-10pm), and for the most part, those sessions are fine. Weekends are the big issue for me, and I agree that it is the restricted opening hours that seem to cause the issue. An 8pm close would likely make a big difference. I also agree that the number of people in the pool at any one time should be capped - I would be frustrated for sure if I had to wait to swim, but not anywhere near as much as I was today in a pool so overcrowded. On the staff front, I approached reception last week to let them know that one of water fountains in the gym (which never work) was leaking from the sides - I felt I was doing a good deed letting them know, and the response I got was a grunt, a look of 'why are you disturbing me' and no 'thanks for letting us know'. The guys who staff the gym seem friendly and helpful, but the office/reception staff are rude and largely seem to be completely disinterested in providing a good service. The ladies changing room (swimming) is also poorly maintained - many of the lockers are broken, the showers are very temperamental - one of them doesn't even have a door. Shocking, as you say, when the centre is so newly refurbished.