I was on the phone to Virgin today inquiring about the slow internet speeds on my home connection (5-21MBPS against an advertised rate of 100MBPS). Was put through to technical services, who told me that there has been an "outage" in the SE22 area that started 6 March and is expected not to be sorted until June 26. There'd been no notification of this, despite them having my mobile and email details. He did, however, say I would be compensated on future bills, although I wonder whether this would have happened had I not rung up. If anyone else wants to claim as well I suggest they get in touch: the outage reference is F005958405. (He said it was the SE22 area although I am not sure how exact this is)
