vroma11

Thanks Moos. I didn't see this thread. The issue has been dragging in for nearly two months. I don't have faith in the honesty of Southern. Cheers anyhow.

Hello Barry, I have been reading a number entries here and was hoping you could provide some advice regarding Southern Railway overcharging me for three tickets. To say the least, my experience has been infuriating. On a particular morning I was travelling with my elderly parents (who had specifically flown in to see me). We had arranged to visit the south of England and to make sure we planned the day right, we contacted Southern Railway to confirm price and availability of tickets. A "customer service" representative advised that the best offer was a Group Save Three which could NOT be purchased online or over the telephone but could only be purchased at the ticket window before travelling on the following morning. When we reached the window the following morning, we were told that it is not possible to purchase these tickets and that we would have to pay the full amount. To cut this short, we were met with a frosty reception by a senior member of staff who was asked to handle my query at the ticket office. When we finally boarded the train, the conductor advised us that we COULD have purchased the Group Save Three and he ran the calculation twice on his portable ticketing machine. Additionally I was advised I could also have bought the tickets on the train, and the cost would have worked out the same. I have written to Southern Railway but my emails and follow up telephone calls have gone unanswered, apart from the obligatory "We appreciate you taking the time to contact us. You will receive a full response shortly." The fraud that the company has committed is scandalous and the lack of "customer service" is appalling. Could you please recommend a senior member of staff with whom I can raise this complaint? With thanks, V