Lynne

Yesterday we received about 3 weeks worth of post. This included duplicate documents where we'd had to ask for another copy since the first copy never arrived, bank papers, my new driving licence and one mis-delivery. We'd spent ages in the last few weeks either on the phone or convoluted websites trying to chase these things. I'd rally like to co,plain but have a feeling I'd be wasting my time.

A letter has been sent to us twice and still not arrived. As people are saying, after a slight improvement, services have collapsed again

Yes, I can recognise a kite if it's at the right angle but this just circled a bit too far away then slipped off in an easterly direction

Just seen a very large bird slowly circling over the bottom end of the Rye/Nunhead area. I think it was a red kite but can't be sure at that height

Another recommendation for Paul. He came very quickly and finished the job there and then

Anyone tried the new hairdressers, "Day One" on Grove vale?

25 rooks(?) in a tree on CP Rd.I don't remember this many in the past?

By Vladi's argument no-one in Britain should ever complain about anything at all because there are always other people suffering more than we are somewhere in the world. Perhaps its just me, but when I waited 12 hours in Kings A and E with a heart attack the thought that I'm lucky to have an NHS wasn't much comfort at 3.00am in a hard plastic chair. Sorry, Vladi, try to remember your argument next time your train's cancelled or you wait 12 hours in A and E. Sometimes complaint is the only way to effect change.

They weren't exactly overflowing with sympathy at HQ. Said the staff had no right to ask a member of the public to complain on their behalf. So I said that instead of grumbling about their staff they should reward them for loyalty in working in such conditions

Di anyone go there this morning? It was bitterly, bitterly cold. My hands were numb by the time I'd finished. The poor staff. When I remarked on it they asked me to complain to Head Office (which I've done) as they've been waiting since August for the problem to be sorted out It must have been well below any legal limits for temperature, if such regulations still exist. Why the staff didn't walk out, I don't know. Perhaps that would mean the end of their jobs.

Antique shop opened bottom end of Uplands, near the Crystal Palace Rd junction

I could do with an energy surge, weird or otherwise

Got a huge bundle of post today (Sunday!!! - extra pay?) having not had any for nearly two weeks. Including, of course, the new bank card we'd cancelled after it didn't arrive for 12 days.