I have been a registered patient of DMC for the last 9 years and I must admit that, in the first 2-3 years, their service was second to none. However, the last 4 years or so have been shocking:
1. Very rarely get an appointment in the same week let along day of ringing
2. Trying to actually get through from 8am on the telephone can take a good 30-45mins of hitting redial and then being held in a queue
3. Very rarely see the same doctor/nurse twice
4. Telephone appointments booked never seem to actually take place on the allotted day/time as there always appears to be an admin issue
5. Bedside manner of quite a few health professionals has left a lot to be desired as they have clearly not read their notes to take on board the patient's needs at said appointment
6. Administration surrounding referrals needs a lot more detail to attention. I was referred to the hospital for the same appointment twice due to mistakes and had to chase, chase, chase to ensure things were followed up.
Dulwich Medical Centre - Any good?
in General ED Issues / Gossip
Posted
I have been a registered patient of DMC for the last 9 years and I must admit that, in the first 2-3 years, their service was second to none. However, the last 4 years or so have been shocking:
1. Very rarely get an appointment in the same week let along day of ringing
2. Trying to actually get through from 8am on the telephone can take a good 30-45mins of hitting redial and then being held in a queue
3. Very rarely see the same doctor/nurse twice
4. Telephone appointments booked never seem to actually take place on the allotted day/time as there always appears to be an admin issue
5. Bedside manner of quite a few health professionals has left a lot to be desired as they have clearly not read their notes to take on board the patient's needs at said appointment
6. Administration surrounding referrals needs a lot more detail to attention. I was referred to the hospital for the same appointment twice due to mistakes and had to chase, chase, chase to ensure things were followed up.
Thinking it might be time to jump ship myself!