Jump to content

niozza

Member
 View Profile  See their activity

  • Posts

    231

  • Joined

  • Last visited

 Content Type 

Posts posted by niozza

    Royal Mail Late Deliveries and the price we have to pay

    in General ED Issues / Gossip

    Posted

    18 hours ago, Angelina said:

    please contact your local councillor.

    we have and they are doing a news article about it

    Just got in touch with the MP, but other than that I can barely see a way out of this? News articles have been written in the past and got us nowhere. Don't want to be too negative but trying to be realistic on what can be achieved at this point. Someone more experienced than me might beg to differ- please do, as I'd so love to be proven wrong on this and see some light at the end of the tunnel!

    Royal Mail Late Deliveries and the price we have to pay

    in General ED Issues / Gossip

    Posted · Edited by niozza
    Typo

    A tracked 48 parcel dispatched on 22/9 (!) turned up yesterday. So much for the 2-3 working days! Do we have to constantly write to the MP? I mean, what can really be done about it - it seems like our voice isn't heard or they simply don't care? Plus the working conditions in the sorting office must be insane from an organisational and motivational point of view... 

    • Like 1

    Italian speaking toddlers for play dates

    in The Family Room Discussion

    Posted

    Hi, I am a native Italian speaker who would love to organise play dates for my little one (21M) with Italian speaking children (similar age or above) as to keep up the language. The few friends who were raising bilingual children have all moved abroad and my current mates have kids who only speak English, so would love to connect with those in a similar situation. Don't mind if the parents aren't native Italian speakers themselves as long as the child knows and wants to keep up Italian! PM me if interested.

    Post not being delivered by Royal Mail

    in General ED Issues / Gossip

    Posted

    I don't think anyone on this thread said anything negative / dismissing about any postman. The reason we're complaining is that MANAGEMENT (not poor postal workers) failed time and time again. I even asked my postman if the complaints would reflect badly on him before I complained, but he actually encouraged me to complain and be vocal about it. Same with the lady in Peckham - she strongly suggested us to complain in writing. Sometimes when you buy certain items there is no alternative other than RM and occasionally people might want to send you items using RM. I told all my friends not to send me anything for the foreseeable but don't think it's the answer.


    We are complaining about lack of accountability, which is something I believe postal workers agree upon when thinking of management.

    Post not being delivered by Royal Mail

    in General ED Issues / Gossip

    Posted

    I pushed on with the CEO office and this is what I've got. Basically empty words, you judge for yourselves. And no parcels received for over a month now.


    Dear ,




    Thank you for your email to my colleague, Rebecca.




    I appreciate your frustration with the situation and once again I offer our deepest apologies.




    Regrettably I am unable to provide you with a materially different response to that which you have already received. We are doing all that we can to provide the best possible service to our customers, including those in your area.




    This is a challenging time and there is not a simple solution, but the staff in your local Delivery Office are doing everything that can be done to minimise any disruption and process the mail as efficiently as possible.




    Kind regards,




    Luis Ponte

    Post not being delivered by Royal Mail

    in General ED Issues / Gossip

    Posted

    You're right. I received the exact same thing and it originally ended up in my spam folder as well!


    Haven't been given a reference number though so not sure I could take it further (ie Postal Review Panel). Not that it might make a blinking difference seeing how 'seriously' they are taking the whole affair...

     

    I did get a response from the CEO's office. It had gone into my spam folder.


    Here it is:


    Rebecca Redmond <[email protected]>


    Fri, 4 Nov, 18:11 (5 days ago)



    Dear



    Thank you for your email to the CEO Office. As part of Royal Mail’s senior team, I have been asked to respond to you.



    The Customer Operations Manager for your area has asked me to pass on their sincerest apologies. Regrettably, due to the ongoing industrial action, the Delivery Office working hard to deal with a backlog of mail which must be cleared. In order to most efficiently minimise the impact on our customers, rounds are looped to ensure that no particular walk is without a delivery of mail for too long a period of time.


    I realise that this an unfortunate situation, and I am very sorry for any impact which this may have on you. Please be assured that we are doing all we can to continue providing the best possible service to our customers during the current negotiations with the CWU.


    Regarding your comments of there having been issues previous to the industrial action, I can see we in the CEO Office were contacted at the end of last year into the beginning of this year, but nothing over the last 8 months. Customers may have contacted us via the usual Customer Service channels within this time but I won’t be able to locate those unless the customer comes directly to us. So I can only apologise for any inconvenience this has caused you and others in the area.


    If the issues do continue after all the industrial action has finished, please do not hesitate to contact us again and we will make further enquiries.


    I hope this helps to address your concerns, and thank you once again.


    Kind regards,


    Rebecca Redmond


    Royal Mail – Chairman and Chief Executive Office



    So basically, it seems that if we want this situation to be taken seriously, instead of going through the "usual Customer Service channels", we need to inundate the Chairman and Chief Executive Office with complaints every time items are lost or delayed.


    That might help concentrate their minds ......


    Also, surely the industrial action has finished, hasn't it???

     

    I suspect many of us on here have received that exact same cut and paste response. Farcical that they are still blaming the CWU strike.

    Post not being delivered by Royal Mail

    in General ED Issues / Gossip

    Posted

    Hi, the way I am reading RM's response is that they have received several complaints very recently but before the strikes not much for the past 8 months. But it's my interpretation of it.


    Helen Hayes said: "I am very sorry to hear about the current unacceptable level of service you are receiving. As you may know, I have been raising my concerns about the serious failings in local Royal Mail services for many years, and constituents across a number of different postcode areas are currently raising concerns once again about poor and infrequent service.


    I know that many residents have experienced problems with their postal deliveries since the SE22 Delivery Office closed in 2018 and that this continues to impact people’s lives. [...] I meet regularly with Royal Mail to press them on the need to improve postal delivery services in our area and please rest assured that I will continue to do all that I can to raise residents’ concerns about this important issue.


    Royal Mail have unfortunately consistently failed to acknowledge the seriousness of the issues or the depth of the impact that they have had on local residents in SE22, and please rest assured that I will continue to raise my concerns. In my recent correspondence, I have mentioned that I also do not believe that these issues are related to strikes."


    Hope this helps.

     

    Received a reply both from RM and Helen Hayes. The RM one is quite apologetic, but no solutions brought forward.


    Interestingly, they said: "Regarding your comments of there having been issues previous to the industrial action, I can see we in the CEO Office were contacted at the end of last year into the beginning of this year, but nothing over the last 8 months. Customers may have contacted us via the usual Customer Service channels within this time but I won’t be able to locate those unless the customer comes directly to us."


    So please when you complain do so using the ceo office email other users flagged on this thread!

     

    So the ceo office is denying being contacted in last weeks by myself and others on here?


    What did Helen Hayes say, she didn't bother to respond to me?

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...