d_tyrrell

Sorry the its been an issue since the 11th December not 17th December - whole thing (standard compensation paid for from date of making complaint) is very deceitful. I'm hoping to get out of contract and move back to BT Infinity - Virgin has been unreliable even before the 11th December (called out engineer twice to fix issues which involves days of no service - within a 4-6 week period). Only moved second half of the year - very disappointing.

Just spoken to Virgin - * They have been experiencing an issue since 17th December (during peak times - evenings/weekends). * My internet drops to 1mb/2mb during peak times NOT the high speed Im paying for. * They need to replace a major cable for this area/zone * over capacity issue? * could take two weeks it could take a month or months to fix - like others mentioned - would have been nice to have been informed and compensated!!