Hi Pugwash, If you still need help with this, email me with your details via the Contact us form here: http://www.vodafone.co.uk/contact-form/index.htm. To access the form, you'll need to enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post back with this and I?ll check I've received it. Kind regards, Lee Social Media Comms Vodafone UK