The Dog

Hello again, Thanks for the continued feedback and engagement; it all helps to guide me in exactly where to focus my attention. I would like to update you on some action that I'm taking to enable us to make speedy & significant strides forward. On Monday and Tuesday (17th & 18th July) we will be closing our doors until 5pm each day (opening for drinks only on Monday evening). During this time we will carry out team training with a special focus around the feedback that we've received so far. Already in the week since my last post, I feel that the pub has improved and I believe that this will be the most effective way to drive things forward for our team and ultimately for you, our guests. I'm sorry if you were planning a visit during the day on Monday or Tuesday but I hope you will support us in this step in making the Crown & Greyhound the very best it can be. To confirm, opening hours: Monday 5pm - close (drinks only) Tuesday 5pm - close (fully open) Many thanks Greg

Hi all, I?m Greg, the area manager for M&B. My job basically relies on me being able to provide a pub that people want to visit, and one that feels like part of the community. As such, I?ve read every one of your comments on here and taken note of the issues you?ve mentioned. I know in some ways we may seem far from where you?d like us to be, but I?m personally going to work with the team to make sure that we get it right; the food, the service, and the quality of the overall experience are our focuses. One thing I?ve already addressed is how the team deals with criticism. @Dadof4, I?m sorry that you were blocked on Twitter, you?ve been unblocked and I?ve talked the team through their responsibilities. Over the next days, weeks and months you?ll see us improve. I?ll tick off the issues on my list and you?ll get the Dulwich pub you want to enjoy. Thank you @Louisa for suggesting that https://tellus.thecrownandgreyhound.co.uk/ is the best place to leave your feedback. This way the concerns will be viewed daily and addressed by the management team weekly. I?ll come back next week and let you know the progress we?ve made. It?s great that you care about the pub ? that?s half the battle ? and we won?t let you down in making sure that care is rewarded. Greg