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njwestover

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Posts posted by njwestover

  1. Usually I wouldn't bother logging onto a forum to be negative about anyone but as I rely on this forum so much I feel compelled to update the thread on Nick at Minns & Langton.

    Having read so many glowing reports on ED Forum I contacted Nick in Dec 2014 as I had a few handyman jobs in my bathroom.


    The bad stuff:

    * having to call numerous time to go over the same list of jobs before he could give me a date for the work.

    * him randomly turning up on a different day than agreed (luckily I was home)

    * waiting until 7.30pm to tell me I needed to be there the following morning as they weren't finished yet (hard to contact my boss at 7.30pm)

    * not turning up until 10am the following morning as he already had plans and would be 'letting someone down' if he cancelled

    * putting a hole in my wall when removing the bath panel - he did fill it and let me know about the damage

    * no silicone around the bath tub and new bath panel so it wasn't waterproof and we couldn?t shower

    * filling a scratch in my bath tub with the wrong filler so it came off within a few days

    * damaging a few tiles when removing bath panel and not telling me (even denying it was him who did the damage)

    * not getting through the entire list of jobs ? not even close


    The good stuff:

    * I have a new bath panel albeit without silicone

    * I have a new shower screen (with silicone!)

    * I have new silicone around the top of the bath

    * he finally agreed to replace the tiles (his time for free) if I could find some tiles which matched


    I've spent the last few weekends finishing the DIY in my bathroom myself.

    All in all I had a horrible experience with Nick and his team. He told me a few times how he let other people down to prioritise coming back to finish the work at my place. I really didn't feel like a priority from the outset and in the end didn't arrange for him to come back for a third time to fix the tiles as even booking time with him was such a long process which I found frustrating. I appreciate this was before Christmas and a really busy time for him but it was just a mess from start to finish and the only reason I persevered was because I read such great reviews about his work on this forum.


    I wish I'd had the type of service many others seem to have on this forum but it's important I leave this feedback to create a balanced view for others to consider their options when hiring a handyman.

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