Having worked in plenty of jobs where you have to deal with the general public on a daily basis, I can sympathise with the poor bus drivers who have to deal with a lot of pretty crass behaviour (particularly late at night when the boozy people are out in force - I think 'dregs of society' describes some of them pretty well). However, this Nigel guy sounds insanely rude, even given the frustrations of his job: I have certainly certainly had times when I've felt like kicking people out of my shop, or even punching them, but the key to being a functioning member of society is to suppress that frustration, in order to make everyone's lives easier and to allow you to get on with your job.It does sound like this guy is a bit of a fruit loop, or at least doesn't have the temperament for that job. I think people should continue to complain about him if he is behaving as badly as it seems on here, because it can spoil your whole day if you're on the receiving end of random aggression like that; I'm not surprised some people have been reduced to tears. If I ever run into this guy, I'll definitely take tomdhu's advice and get as many details as possible, although it sounds like it might be a vain hope that anything will come of it... xx k PS Bradford, you really need to learn to write before you participate in word-based social activities; I think you should also come out as a bus driver, in spirit if not in fact. PPS FrustratedLawyer and Horsebox - please please tell me your posts were a joke? XD