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Rye cars bad experience with children

sfc22

By sfc22
in The Family Room Discussion

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sfc22

sfc22

Posted
Posted

Just a FYI I have just landed in from a 20 hour journey with a 7 month old and a 3 year old travelling solo. Had booked rye cars because of their car seats and belief they were child friendly.


Driver initially very helpful but when in car about to set off starts saying u need to pay more as you have extra luggage. I said I don't I have two bags and a stroller which is what I travelled out with with your company. He then says as its terminal 5 pick up you need to pay more.


Long story short u felt harassed so after a lengthy discussion as I wondered where the charges were coming from we called the office. Was happy to pay terminal 5 charge but they agreed my luggage was a saloon.


My point of writing this review is the driver could have approached the whole scenario in a more conducive manner rather than ambushing me with two additional charges that felt misplaced.


I suggest they say we need to call the office to confirm booking details and price so the customer does not feel the driver is trying to take advantage of a woman travelling solo.

Saffron

Saffron

Posted
Posted
I understood the OP to be saying that she felt that the car company hassled her over travelling with the extra luggage (stroller), and that this was difficult for her travelling 'alone' with her children, not that there was any problem related to the children themselves. Was that the source of confusion? Maybe the OP will clarify? xx
Tigres Pride

Tigres Pride

Posted
Posted

I completely agree with your comments SFC22. Rye cars. and any other cab firm, should explain any possible extra charges up front when an original return booking is made and not suddenly appraise passengers of these additions via a driver later.

I fully sympathise with your feelings when suddenly confronted with additional charges after such a long journey with 2 young children in your sole charge.

Once again, some people are too busy nit-picking to read what an original poster has written and what advice they are passing on.

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