Administartion / Case Manager Job in Dulwich

[Wellbeing Solutions]

Summary

A full member of WSM?s case management team (CMT). The CMT manage all aspects of provision and administration associated with the delivery of all counselling, advice and other related services to clients (employees or users) of WSM products.

Specific Tasks

Helpline Calls

 Receiving notification phone calls / emails from the 24/7 helpline team,

 Logging new in-bound calls into the usage manager (UM) system, and allocating a case ID number.

 Locating appropriate service providers (counsellors, lawyers of advisors) from WSM?s networks, and matching clients to providers.

 Confirming the providers? availability to take a call-back at the agreed time.

 Processing clinical assessment notes received from counsellors after a first session.

 Arranging any ?escalations? indicated in the clinical assessment.

 Calling clients to determine their preference for either face-to-face or telephone counselling

 Locating suitable face-to-face counsellors from our UK wide network and/or external databases.

 Processing Case Notes ? provided after all sessions

 Other filing and administration connected to the helpline intake process.

Referred Calls

 Arranging counselling assessments sent from our OH (Occupational Health) partners.

 Arranging counselling assessments sent from our HR customers directly

 Arranging a variety of additional ad-hoc services including, on site counselling, critical incident debriefing, mediation or psychological assessments.

 Managing referrals for counselling within Aged Veterans project.

Other Tasks

 Some financial administration relating to counsellors

 Occasional customer admin and filing as required.

 Other general administrative duties as required.