Argh - GP phone appts strike again

[Belle]

Getting so frustrated with the DMC phone consultation system - am sure people have said about it on here in the past. I'm trying to get hold of some test results for my little boy, and was originally asked to call in on Friday. Of course reception weren't having any of it and said I'd need to make an appt for yesterday from midday, which I did. Predictably, having kept the phone free for 3 hours, the one time I was on the phone (my mum ringing to say she's surviving the snow in Scotland!) the doc called, and when I tried to get her back on the phone I got stonewalled by reception again. Just tried them now and they can't do anything till Thurs, which is when he sees a specialist who will need to know the test results. I asked what I could do if I miss the call again, could the doc leave a message(literally I just need the results) - no, because of confidentiality. I do understand that it's just 'the system' but it's soooo frustrating. No real reason for this post other than to vent I'm afraid! But if anyone has any experience of this, let me know the best route - maybe go in in person on Thurs and demand the results?

[Fuschia]

ASk to sdpeak in person to the practice manager and explain your problem

[Belle]

Yup, good idea. Need to get my assertive face on...

[Ruth_Baldock]

I share your GP based rage! I'm not with DMC, but it's impossible to get anyone to answer the phone at my surgery and I reguarly have to wait 10-21 DAYS for an appointment. I've only stayed because my GP is lovely and the midwifery team are fab. I have a lot of GP rants though, grumble grumble.

Put your foot down!

[Fuschia]

practice mgr is good and will sort it

ps was rushed to hospital by ambulance earlier withhigh bp andrew being induced..iyou dont mind me barging in on our thread

[Belle]

oh my goodness Fuschia! You have had such an up and down time the last few weeks - good luck and keep us posted!! Hope all goes well.