Virginmedia broadband issues (in East Dulwich)

[Nero]

Poor again in SE22 0EP, where I have to switch off and on on a regular basis. Seriously thinking of Sky.

[Wino]

I joined Virgin last August and signed up for their 50mb package. Runs fast and so far have had good customer service.

Did lose broadband a couple of Sundays ago when a few others did as well. Back up and running after a couple of hours.

Same thing happened on Wednesday night around 7pmish. No fault showing on their service checker so called 150 and spoke to a guy who could see that there were some issues. He booked a visit for me the following afternoon (yesterday). The guy arrived in the timeslot quoted (although service was working again by then) and checked a few things in the local junction box. He said that there had been an outage in the area on Wednesday night but he had twiddled with a few things to improve my signal anyway.

Overall I must say that the Virgin service has been good in my experience, speed has been consistent, no faults with tv and telephone, good telephone support. That said, it will become an issue if these 'outages' become regular in frequency. With my old provider (lowly 1mb), although stone age in terms of speed, I do not recall ever needing to contact them during the 8-9 years of using them.

[Youngbloodtim]

Bad signal for much of this week. but still works.

[karter]

We had a bad connection for several weeks both wired and wireless. Called virgin and told them we are changing providers due to frustration. After some time on the phone turns out the cable modem was the older type (that connects to a wireless router). They came and switched it for a modern type, no additional wireless router needed anymore. All well now. They don't offer to exchange to new cable modems until the old one plays up.

[nashoi]

In the last 12 months I can only remember losing service once and with a 10Mb service the speed has never dropped below 8.5. That's on Melbourne Grove, but when I lived on Marsden Rd the speed was a lot slower even though I was paying for a 20 Mb service. It does seem to be strangely patchy.

[Youngbloodtim]

That is good to know. I have the old type and am having problems with VM speeds. Wouldn't mind getting rid of some of the boxes and wires in my sitting room either.

T