Sadly, your experience seems pretty typical to me. Estate agents must surely be a dying breed. Apart from adding your photos to Rightmove, and setting up a few appointments, what do they actually do? We sold our house last year, over £10k in estate agents fees, for appalling service, rude, patronising, as you said zero proactivity, zero feedback, I was constantly chasing. Just avoid any beginning with W, that would be my advice.
A friend works for Lambeth cleaning the streets, there is a team and they work round all roads in their area, clearing weeds growing between paving and edges etc, as well as the rubbish people leave.
There is so much work that he usually works weekends as well. If you live around the Gypsy Hill area/ West Dul/ Tulse Hill area, you'll very likely have nice clean and tidy pavements.
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