Jump to content

Recommended Posts

Oh well, if you don't think your post saying "Great! Something that a simple phone call or email by Sue to Southwark could have been (sic) sorted out" was having a go, then fine.


Personally I think that was unnecessary even if it had been accurate, which it wasn't, given that I had clearly stated that I had contacted Southwark.


And you had previously described another post of mine as "a long rant".


But perhaps I have misinterpreted your posts and they were both really polite and lovely and sweet and full of the joys of Spring :))



Have a great day!

Hi hammerman,

Wouldn't it be nice for residents to still be able to call or email such relatively simple problems directly to Southwark Council.

I've had residents call me in tears unable to make such calls - Southwark Council strategy is to become Digital. The council no longer advertises such numbers. If you try calling them you'll be pointedly - sometimes rudely as per some residents - told to go online. If you have no online options you'll be told to ask a family or friend to do it for you - how disabling is it for residents who can make calls NOT being allowed to be full citizens. It infantilises perfectly capable adults. In extremism after I've escalated cases an officers has called a resident.


If you can go digital and complete an online form it goes into the council and surprisingly often isn't processed in a timely manner and their is no way to ask what is going on. I get quite a lot of casework for this as well. Ideally residents would be able to call someone. An operator would then nudge whatever the problem is along.

James, I had a speedy response to my contact to Southwark online via the form, and they emailed me a few days later to check that I was happy with the outcome.


It didn't seem to me that the system wasn't working.


Councils are hard pressed for funding, I thought, and taking phone calls is time consuming and prone to mistakes being made in recording the details of the issue.


It is also very frustrating if nobody answers, or you keep getting voicemail and nobody calls back.


At least with the present system you get immediate acknowledgment of your issue and, if memory serves, a reference number.


I agree the present system is not ideal for those without access to a computer or without relevant knowledge, but there are libraries with computers and helpful staff.


I am ancient and manage to cope :))


And I'm not sure what is the difference between an online form and an email. I have an online form on a website and the messages from it come to me as an email to my normal email address.


BTW if I misread Hammerman's post then Hammerman, I apologise. I took it to mean that I hadn't contacted the council at all.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Why don’t you speak to head of English at private schools? Might be able to recommend a senior student.. pity now summer hols.   Was how my friend found a tutor for both their kids - maths and science and English.. They also have some mag covering schools as well
    • What is the reason for the change in name? Just curious.
    • Why change it?  You’ve got a fantastic historic, memorable name and you want to change it for something innocuous,  meaningless and empty
    • From the school newsletter:   A New Name for Dog Kennel Hill As you know we have been discussing and consulting with stakeholders about a  name change at DKH for a while. Following engagement with staff, pupils and  families, we gathered all views on a name change for the school and after  careful consideration of the feedback, the Local Committee and the Trust have  agreed with changing the school name to Grove Primary School from  September 2025.  Over the next few months we will begin a gradual process of changing our  name on signage, our website and emails etc. We will keep you updated.  We will be looking at designing a new logo to match the new school name and  will be working closely with a graphic designer to get creative. The school  council will be actively involved in this process. We will share the results with  you as soon as a design has been agreed and confirmed. We will be creating a  new school jumper to replace the old one, once the logo has been finalised. We  will phase this in over time.  We know that this is a welcoming change for some and that there are  parents and children who will be sad about the change. However, as a school  we think it will be a positive change for our school community and we will  work together to ensure that the ethos and culture of DKH will remain!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...